T-Mobile

They are great .I just got a brand new Motorola maxx2 from Verizon. Had it less then 30 days. Had nothing but problems whit it sense day one. Same issue’s over and over. Verizon did care less. When to T-​Mobile. They are going pay the full amount I owe on my phone. Whit no catch or go into a contract whit them.
And T-​Mobiles plans and phones are much cheaper.
So if you are smart, forget VERIZON. And go straight to T-​Mobile. Trust me.

My Samsung Galaxy phone, which I purchased recently, was giving me problems that I just could not seem to solve. It finally got to the point that it would not connect to the internet although I could make and receive calls. I went in to the nearest T Mobile store and was served immediately. The customer service representative listened as I explained the problem and then proceeded to perform his magic. My phone was reconfigured and I was out the door in about 30 minutes.
The representative, Raul, was smart and polite and went about his job in a diligent and professional manner. He took what had been a frustrating experience and turned it into something positive. This was an important issue for me so THANK YOU, Tmobile.

Went there today around 2 to get a copy of my bill where I have family plan with my husband. customer service representative Jerry wasn’t just rude and unprofessional, but also denied service, for no reason.. we needed a copy with both of our names, he was saying my name doesn’t show and I have no right to ask him to print it, bc it’s just for him to see and I am JUST A CUSTOMER! !! I thought a customer should be the most important thing for him. … we asked to talk to manager, and Kimberly came to fix the issue. Her and Frank were more than helpful and nice to us, they had our copy within 1 minute and we’re very happy to help. During our conversation with manager, Jerry involved and override other staff by saying to log off of his screen bc he doesn’t want his name on our copy! !!! Manager just laughed cause we all felt uncomfortable. So unprofessional! !!! This person should be retrained or not in customer service at all! We’ve been using T mobile for quite some time, and if there wasn’t for a manager like Kimberly, we would seriously think about switching to other providers that are there for their customers when needed!!!

Great staff, always very helpful. This is the best T-​Mobile store in the area. It’s often quite crowded, but they seem to always have enough staff on duty to handle things. They also have made some great recommendations for me and they have always worked out well. I think the staff really enjoy their jobs.

This is the friendliest T-​Mobile store. As I walked in, a nice young lady, Keyla greeted me and took care of everything from the best plan to every little details of the phone I got. Everything went smoothly from start to finish.

I didn’t realize how much of a crackberry addict I was until my phone died on me. Just died right in the middle of a work call…
I was in Ft Lauderdale working from a coffee shop and looked up the closest T-​mobile on my trusty mac.
I arrived at this T-​mobile around 6pm and was surprised to see there was a pretty long line of people waiting… I guess their phones are crappy too. I explained my problem to the nice sales associate and even offered to purchase a new battery. He said the problem was I had over 1000 emails on my phone that hadn’t been deleted. Well, I’m a popular gal. He deleted my emails and sent me on my way.
As soon as I got back in my car I was excited to have my phone back. I made a call and 3 seconds later my phone was dead.
1 year, 4 months, and 3 days until my t-​mobile contract ends and I can get an iphone.