ABC Fullerton Vacuum & Sewing LLC

I came based on the recommendation of electrolux, because my steamer had inexplainable went out and was no longer useable. I initially took my unit to another place but I was treated very rudely and decided to take it elsewhere. Electrolux told me to try ABC in Fullerton. Took it there and was warmly greeted by an employee. Told him the problem and he explained all the details of the warranty process, and also explained that if its not covered under warranty that I would have to pay for the repairs. A few days later Mike gave me a call and said that the steamer is under warranty and Electrolux will reimburse me. Trying to get Electrolux to reimburse me was a nightmare!!! But Mike reassured me that he will do everything he can to make sure I get reimbursed and told me not to worry because he has everything on file. Long story short after many calls to Electrolux, and with the assistance of Mike making a few phone calls himself, Electrolux is sending me a check. Thank you so much Mike for all your help in this matter. You definately went over and beyond.
Pros:
Really friendly and helpful
They are upfront and honest.
Organized and professional.
Cons:
None
Overall:
I highly recommend taking any appliance over here. I feel like ABC Vacuum should have a5 star rating. I have read the negative reviews and feel that they were unfairly reviewed. Not only that, but Mike goes out of his way to explain or offer solutions to the customers complaint. I feel that shows his commitment to his business and his customers. What more can you ask for?

Mike Tope!!! The vacuum master!!! Seriously thank you so much. I purchased a backpack Raven vacuum and it was the best decision of my life.
This shop offers the best prices, seriously!!! Go check online! Mike offers the best prices and DIRECT CUSTOMER SERVICE. You just can’t get that purchasing online. Mike will work with you, hear your needs, and meet them.
The Raven backpack vacuum is THE BEST VACUUM EVER. The extension pole is amazing, reaches under most sofas, amazing suction! It’s bag in, which my clients LOVE because when I replace the bag it’s like a new vacuum!
And I look awesome! I seriously look like ghost busters. Lol
Thank you Mike!!! You’ve changed my experience as a house cleaner for the better. Clients stay loyal to me specifically for this vacuum!

Brea Glenbrook gives ABC Fullerton Vacuum a five star rating!!! We purchased a vacuum to use at the clubhouse and so glad we decided to make that purchase through ABC Fullerton Vacuum!!! The clubhouse has rentals every week so the vacuum gets used all the time. I have had to bring the vacuum in for service after a rental has picked up something they are not supposed to and the owner is always there. He takes care of the problem on site and that same day. If you need a vacuum and want to have excellent serve included then ABC Fullerton Vacuum is your best bet.

I took my old singer sewing machine first to a sewing repair place on Euclid Street because a little spring popped out of the bobbin area. The guy said it would cost hundreds because he would have to look for an old machine to replace the part. He then proceeded to try to sell me a machine. I left that store disappointed. Today I decided to go to ABC Fullerton Vacuum and Sewing to get a second opinion before throwing out my beloved Singer. Mike looked at my machine, saw the little spring I had saved, went back to his office and brought me out a new bobbin thread holder. It was a spring from the bobbin that had popped out and not from my machine. Are you kidding me! The other place told me it would cost hundreds. Mike knows his stuff and didn’t even charge me anything! I highly recommend visiting him if you have a machine problem. Mike made my day and totally saved me money!!!

Mike helped me out with my purchase of a new vaccum. I was purchasing my mom a birthday gift and Mike was very helpful and knowledgeable regarding what vaccum was best and in my price range. He answered all of my questions without hesitation and I sincerely trusted his opinion. Next time I need a vaccum or any repairs, I am requesting mike!

I took my Electrolux there to be fixed since it was under warranty and Mike did a great job! Thank you! I am a very happy cusstomer!

I recently visited ABC again. My wife had been hinting around about wanting a sewing machine and I remembered the pleasant experience I had when purchasing my vacuum cleaner. I admittedly didn’t know much about them (brands, cost, etc.). Mike took the time to show me all he had to offer and wasn’t pushy or leading me toward the most expensive one. He helped me find one that fit my budget and was easy to use. I took it home and my wife has been using it ever since. She loves it! I hope this review is helpful and doesn’t get filtered out like my last one, it seems as if only the bad ones get through.

I’m very happy with my vacuum since bringing it here. It works great now. I was very pleased with the service. I especially appreciated that they recommended that I buy a used part rather than waste money on a new one. I felt like they truly care about customer service and not just about making money. Good people, great service. I highly recommend this shop.

Not friendly. Refused to service my Oreck even though I called in advance & verfied they would service Orecks with the 21 year warranty. Very rude.

What a wonderful shop and owner. Perhaps the prices are a bit high, but this is a small shop trying to make a go of it. I bought a new vacuum that is the best and was given (free) some carpet cleaner that is fabulous. Normally when the carpets are cleaned the stain comes back within a few days. Not so with this cleaner.
MIke, the owner is extremely knowledgable. For those complaining about labor costs, it’s the same everywhere. I was quoted a price of $ 350 for an A/​C company to put in a new thermostat. We purchased a good one and put it in ourselves. Total savings-​$ 260. It’s the cost of doing business in SoCal.
I recommend this store to anyone looking for quality.

Called on Wednesday, they said they were open Saturday, got there on Saturday there was a sign on the door to come back on Tuesday. I went elsewhere.

Charity work doesn’t justify overcharging your customers. I have two Master’s degrees, I don’t charge your rate!

My Eureka lost suction after one or two uses. After a couple of email exchanges direct with the company, they directed me to ABC Fullerton Vacuum and notified me that my vacuum is under warranty! I dropped it off and a couple of weeks later (a week earlier than expected) I got it back and at no charge. This is a Eureka confirmed repair location so my warranty was definitely covered! My vacuum works great and now I have no excuse not to vacuum. :-(

I have had a few different vacuum cleaners over the years, mostly gotten from thrift stores and such. There has never been a time when ABC Vacuum didn’t have the exact bag or part that I needed. The customer service is uncompromisingly good, no matter how little the price is for the belt or bags I’ve bought.
Last week I decided to invest in a high-​quality air purifier because I’m having some work done in my old 1920’s house. After so many years of impeccable service, I figured it was a no-​brainer to trust Mike’s expertise on the subject… and I was in a hurry. I went in, described what I needed, and left the store 10 minutes later with a fully assembled, state-​of-​the-​art IQAir purifier. I was able to carry it into my house, plug it in, push the «on» button and click the up arrow a few times to get the air moving. The room was dust-​free within 15 minutes.
The IQAir unit cost over $ 800, but it’s virtually maintenance-​free, and comes with an unheard-​of warranty. The expense wasn’t easy, but it’s something I wish I’d done years ago. The air in my house is so clean, I can’t even believe it.
ABC Fullerton Vacuum is an old-​fashioned, high-​quality store that is owned and operated by a true specialist in his field. These businesses are sadly few and far between in 2013. Keeping a clean and healthy home is well-​worth paying a few more dollars for this kind of peace of mind… but my air purifier cost less than if I’d ordered it directly from the manufacturer.
People, don’t undervalue this kind of quality and service.

Fast friendly service.

Not happy with my experience here. I was told to put down $ 60 to check out what was wrong with my sewing machine and that it would go towards the bill to repair the machine. My sewing machine is a few years old and I knew it needed some service because the tension very loose and my stiches were knotting. I got a call a few days later and they told me it would cost $ 388 to replace the hook, that caused the knotting, and also the service costs. I googled the price of hooks, which is under $ 30 with shipping. There’s no way it could cost $ 358 to replace a hook. So now I’m out $ 60 and I could have just used that money to go towards a new sewing machine that would cost $ 150 on amazon.

I am a very unsatisfied customer. Last week I took my Viking 500 sewing machine in to be serviced and adjusted and take a look at my light to see why it keeps going out after it’s been on for 10 or 15 minutes. The cost I understood would be a minimum $ 80 which would be deducted from any work that was done which I thought would be at least the cleaning and adjustments. Over the years I’ve had multiple sewing machines serviced and adjusted and up until today it has never cost more than $ 80. I was called today and was told they thought the light had a loose wire connecting to the circuit board and they would have to take the whole machine apart to fix it and it would cost $ 350 (less the $ 80). I couldn’t believe my ears and told him I guess I would just have to get a light to attach on the outside and I would just get the cleaning and adjusting. Another finger in a light socket … that would cost $ 230 (less that $ 80). If that isn’t highway robbery, I don’t know what is. So I picked up my machine and paid $ 80 for him to tell me what I already suspected and no cleaning or anything. Never in a million years would I have thought it could cost that much to clean. I feel totally ripped off and I will make sure everyone in my quilt guild knows about them.

I never understood why vacuum cleaners and sewing machines are almost always paired together. It may be just a throwback from the idea that these were the two most important tools of the housewife, and if you carried both, you could garner two sales instead of one. Whatever the reason, the two seemed to be tied inextricably to one another.
I don’t know enough about sewing machines to determine if this store has a good selection or not, so I won’t delve into it here. But vacuum cleaners I know — boy do I know. I have gone through about 10 vacuum cleaners in 10 years. I have purchased the entire gamut of cleaners from cheap to the ridiculously expensive Vorwerk to the ill-​fated Fantom. I can’t explain why my vacuums konk out on me, and is quite disturbing if I think about it. Is my house that dirty? I like to think that I have rogue Berber carpets that are hostile to anything that tries to clean it.
Regardless, I wish I had come to know Mike (store manager) earlier. His selection of vacuums is dizzying. He also repairs them, so he has developed a collection that is time tested and doesn’t carry anything that isn’t up to snuff. He represents a living compendium of vacuum knowledge (like the Rainman of vacuums). Every vacuum that I have ever owned, he knows about, including a test model that I had. If you need a part or bag, he will have it. The best part is that he doesn’t push the sale. He gives his honest evaluation of what he feels will fit your needs.
Many of the vacuums he carries are higher end so are a bit more expensive, but also much more reliable. The prices in that store are the lowest I have seen anywhere including on the internet. I so wish I had bought my vacuum from him.
The purpose of my trip though was to purchase an IQ Air filtration system. It is considered the best air filtration system known to man. And Mike had it. He did not know that I had been considering this purchase for almost two years, researching, going store to store. He knew the product well, was not pushy, and the best part was that he sold it for much less. Other places I scoured would charge $ 1000. His price — $ 750. The closest to this was an online store in NJ that sold for $ 800 and with Shipping it came out to $ 900.
For a store and the same manager to be around more than 20 years is quite a feat, so they must be doing something right. Save your time and go to him first for your needs.