American Vision Windows

After the time of my disappointing experience, American Vision Windows management contacted me. They were determined to rectify the prior failure to perform as I initially had wanted and expected. We discussed the matter professionally and with mutual respect, and American Vision Windows made the project right, assuring that the final installation was with the exact product I had wanted. As always, their workers arrived on time, explained everything carefully, did their work and installation with utmost professionalism, and considerately cleaned up immaculately at the end of the project. I did not get any discount or financial consideration as they made the job right, but I did not expect any. I just wanted the right job, with the right windows, providing the right measure of sound-​reduction. They made it happen, so I add this update to report that, in the end, they left behind a satisfied customer who appreciated their second effort.

I schedule 3 quotes from Unilocal list of higher rated companies. One guy brought a sample product that looked scratched up and worn. Although his quote was the lowest, I was afraid my windows would look like his samples in a couple years from the weather. The last was a really young guy, says he was the owners son, who brought no samples, just a booklet, and his quote was significantly higher than the other two, but for what reason, I’ll never know.
AVW salesman, Jack is by far the most informative, showing high quality looking samples, he demonstrates how Anlin windows have a thicker front panel of glass with a heat lamp. I could feel the heat through a competitive brand, while the Anlin brand was cool to the touch. He also shows the difference in how much more weather stripping is on the Anlin windows, and how much more reinforced in strength the walls are, something like 16 grids of reinforcement compared to 2 for the competitor. And lastly, the molding comes attached to the windows, creating a seamless product with no extra gaps or room for added caulking required. The quote came right in the middle, it’s features and benefits are shown to me by Jack, adding value to the product. I know exactly what I’m getting, and why I’m not paying less for an inferior product. He even explained to me why my kitchen window needed tempered glass, as it was so close in proximity to the sliding glass door… no one else even mentioned that little detail.
I have special needs, as I’m disabled. I needed a ramp installed, and they did everything in their power to help with this endeavor!
Over all a nice experience, thanks AVW!