Credit Union of Southern California

Very unprofessional company!
After reaching out to this Credit Union for assistance with refinancing and opening an account, I was disappointed when they failed and were unable to assist me in my business. After speaking to a representative on the phone who assured me that the Fullerton location would be able to help me, I took two hours out of work to head straight there. Upon my arrival I waited another few minutes while the employees lolligagged around. After I spoke with a representative there, he had no idea how to assist me, where they then told me (oh well can’t help you) because they abstained form giving me the correct information on what needs to be brought in. After I contacted customer support about this issue they too told me they couldn’t help and the basic «oh well».

This has to be the best bank that I have been a member of. They are extremely nice tellers, and their customer service is superb. I had a serious issue with a company overcharging me by over a thousand dollars (which I didn’t have in my account) and CU SoCal worked with me to get all of my fees reversed, no questions asked. This was an issue that was clearly not my fault, and since my account was in good standing, they were so understanding. Thank you CU SoCal! I highly recommend them to anyone in the SoCal area that is looking for a great bank/​credit union.

The people are alwayss friendly and willing to work with you. There is virtually no wait for anything. They have never let me down! :)

If I could give this location zero stars I would.
Went in to cash a check drawn on this branch, and they asked me to sign the check, put two fingerprints on check, and asked me for a drivers license which they wrote all info on the check… I had no problem with any of it…
After, she tells me that I would be charged $ 5 dollars as a non member fee to cash the check… hmmm…never heard that before, but okay…
And then the kicker… she explains that they have to contact the person who wrote the check to make sure that it’s OK to cash the check. It was for $ 2000. Kinda thought this was a fairly small check to cash, and to bother customers seems pretty inconvenient… But Okay.
I asked if the check had funds available. She said oh yeah the money is there. Ok… whew…
So she tries to contact a member and cannot. She goes to talk to her manager, and five minutes later comes out to tell me she can’t cash the check.
Well now I have a signed check with my two finger prints on it and all of my personal information for my drivers license and an inability to cash it. If I happen to lose thr check, now its signed and can be negotiated.
I walked out of the branch dumbfoundead then decided to go back in and ask for the manager.
After a 10 minute wait… the manager who was more preoccupied with a cash drawer then helping me…, ask me what I needed. (without looking at me). She was awkwardly rude… and offered no suggestions to help… she asked me for any contact info I had for their customer. I had to call my office to get a cell number to reach her customer, and finally she was able to get a hold of him.
She had to explain in detail why she was calling, so customer was unaware of rule on check cashing.(thought maybe it was customer imposed)…About 15 minutes after that, I had my cash, less the five dollar fee.
It was really more of a customer service issue. Both initial clerk and manager not warm and fuzzy. They won’t stay in business very long at this location with the attitudes they have. Their list of fees is long as well… and they should have told me about the fee and contacted the customer BEFORE having me sign the check. Just silly.