Enterprise Rent-A-Car

Horrible customer service the Asian customer service man was absolutely awful I will never return

Car SUPER DUPER DIRTY I had to go and get it detailed before I would use it, it was aful like germ status. They said they would reimburse me when I return it.
Josh very polite don’t buy the 12 $a day insurance if you already have it it’s something they try to sell you. If you already have insurance. I will let you know what happens on return

This is for the Fullerton location. I rented a car the first week of May for a business trip to Vegas. All of the staff were friendly, professional, and fast. Josh especially was extremely helpful. He even called while I had the car to ask how everything was going. My experience was so great that I even called to change my rental car company to Enterprise when I vacation to Boston this summer. Great job, guys! Keep it up!

Horrible location!
i recently rented a car at this branch in Fullerton. I have done business enterprise for quiet a while now; and never have i experienced a visit like i did this Saturday. There was some confusion and some errors with my rental agreement as far as payments. Not only did i not receive an apology for the errors on their behalf i was talked down to as well as pushed around by the sales girl Karina and her branch manager. As if getting into a car accident wasn’t a horrible experience as it is; coming to this office and being treated with such disrespect by Karina and her branch manager made my experience even worse. i do not expect an apology I am simply expressing my feelings on how not to treat your customers. I have been lied to and my money has been taken without my permission. Do not trust these people go somewhere else. These people took my money with out my authorization! Basically stealing from me! Really you said I can make payment arraignments but then just go ahead and take my money? And then tell me I am lying and you never told me any of this? Now I am negative in my account and they still won’t help out. Never again.
Update– the regional manager is very kind and helpful and took care of it all. Thank you.

Worst experience ever trying to rent a car. After checking on-​line for hours and prices. I went into the Fullerton Branch this past Monday. Line out the door at 7:30AM. Was told I needed a paycheck stub and/​or a utility bill if I wanted to use my debit card. Ok, it was at home. Didn’t get to work on time that day. Tuesday, I called before hand and asked what exactly I needed. They said only those two things. So, I walked in once again. Upon entering, I was greeted, but the work counter had trash wrappers strewn about and a half full bottle of water just sitting in front while some pretty boy by the initial «J», then some girl kept asking me 20 questions about where I work, whats my supervisor name, where I am going, why was my car in the shop, have I rented from Enterprise before, who are 3 references, etc? They say this is needed so they don’t have to do a credit check. Then they kick in the «so it won’t affect your credit with the check». Really? You also need to provide 2 telephone numbers. Ok, I live on my own and don’t have a land line. I use my cell phone as my primary. I’m not sending faxes or have a dial-​up modem, so no I don’t have a home phone.
Once I get the car, they wash it real quick, but they don’t dry it. This may not be a big deal to some but when every window is beaded with water and it’s a car you never driven before. Does that really sound like a smart or safe idea? In addition the car was filthy inside. Im not sure if it’s customary to occasionally wipe down or vacuum the inside, but it was clearly not done for this particular rental. Dirt, dust, small bits of trash and a penny were all for me to enjoy. Including the many dings and scratches on the car itself. I watched them check another person with that water bottle sitting there. No pride in their product.
After all that walking to and fro. I was never EVER offered a ride or a pick-​up. Nor a thank you after drop off. Just how much was being credited back to my card. However, I did get a follow up call the day after my pick-​up. You can feel it’s just procedure. Going through mudane motions, nothing more…
So basically if you just want some 20 something with a college degree and no real hospitality or customer service experience who dosen’t pay attention to detail, check you in amongst a trash ridden work counter. provide you with a wet on the outside and filthy on the inside kind of a car, while walking back and forth to the branch on multiple occasions at $ 34.99 a day? Then this place is for you!
Cheers!

Although through all this nastiness (see photos posted of the seats and side console) you betchya they made damn sure I knew what would happen if I didn’t take the insurance up sell! I asked about this nastiness during walk through and why it is even there and was told it wasn’t considered during in between renters (upon return it was taken out of rotation). Was also told it was the only compact available and I didn’t have time to haggle with car rental place. Look I’ll be honest they do treat ya with a smile, but so do alligators, and I wouldn’t blame it all on the folks behind the counter but they are representing the business and that’s all we have to go on. Plenty of others to go to, my advise is to stay away from this particular one. Like the ol sayin goes «once bitten, twice shy!»

Huge let down. I had a five star with Enterprise Yorba Linda last week. I live just up the street, and figured Fullerton would be just as nice and accommodating.
I just needed a compact. Nothing big. Only one day. I specifically said I do not want to be charged on the credit card, if I have my debit card in front of you. Nothing hash. The blond hissed back, you need three references if you’ll pay that way. A credit card and a debit card come from the same financial institution .
First of all, way should I have to let three people in my life have to be bugged that I’m having a car rented?
Oh well. I guess I’ll just go to Avis.
*** Updated– I Went to Avis. Not only were they FRIENDLY, EFFICIENT, they were cheaper to and no hassle.

Very rude staff, manager does not care about his customers. Manager does not provide all the details on the phone, then unwilling to sway in any way to fix the problem. Customer service is severely lacking from this place. 15 minutes after leaving, got an avis rental with a discount for switching to them.

The guy on the phone was a douche. First off, the car I rented originally in Oakland, Ca had a mechanical problem we needed to swap it out since it was un-​safe to drive. We wanted the same class because of our luggages this GUY didn’t want todo the work and find an enterprise location that had a mid-​size car for us. HE TOLD ME TO CALL EACH LOCATION AND FIND IT OUT MYSELF. Never again will I deal with this people.

I have to say Kevin at this enterprise was awesome!!! I called a couple days before I was planning on leaving for my trip to find out if I could reserve a 4×4 SUV, the lady on the phone said there was no way they could guarantee one for me. So I reserved a van for my trip to big bear. When I called to see if I could put chains on the tires I found out that would void my contract. At first I was very upset, no knowing what to do. Thinking I needed to cancel the trip. So I decided to call back the night before I leave to talk to someone in the store. Kevin pick up and immediately helped me relax over the situation. He found me a 4×4 SUV that he promised would be in for me when I came to pick up in the morning and also discounted my rentals! I was beyond happy! I felt like he really made the effort to make sure I was happy and taken care of! THANK YOU SO MUCH KEVIN!!!

I don’t know why they only have 2 star’s. THIS PLACE ROCKS. I’ve been to several car rental companies but Kevin and James took great care of me. For all my car rentals this is my new place

Horrible location. This is the second time I tried to rent a car, a small economy car. I drive a very large pick up truck. This weekend I finally have presidents day off, so I thought why not take a cool road trip? Just rent a small car, throw in my backpack, and head out on my adventure with no real destination, but northern California was a direction I would go.
As I had mentioned, this is my second time renting an economy car from this location. This is also the second time they had no economy cars… So first a guy says «hey let me ask you a question… For five bucks more a day, I can get you in that large Ford truck over there!, you in?»… Ummm no! I told him I drive a big truck like that, and I want an economy car… I’m going on a road trip!!! «let me ask my boss «he says… Then disappears… Then a girl comes out and offers me a Chrysler 200, and says here’s your car… Um no its not! ECONOMY CAR!!!
She proceeds the regular sales mumbo jumbo, acts like she cares, pretty nice, but almost too nice… On the verge of blowing smoke up my ***.
Then tells me there’s a 100 mile a day limit in the car rental! Really! I’m going on a road trip!!!
Well she acts like she asks her boss to waive that, he says yeah for $ 10 more a day… Cmon, now the 35 dollar car rental is over 100 with insurance, and the extra money they want me to pay. Not to mention, this is not an economy car!!! So my gas is going to be more… Cmon enterprise get your stuff together… I usually rent from Anaheim and they are great, but they told me when I was making my reservation that they wouldn’t have any small cars, so I went to Fullerton, where they said they would have small cars! So it’s Saturday, day one of my road trip, and I’m on my couch. Thank you Fullerton enterprise for once again making my rental experience horrible. Thank you to the staff at Fullerton for ruining my road trip. I will never, never rent from this location again, and it will be some time before I rent from enterprise ever again.

Terrible. Especially the Asian guy. Bad service, just in a rush to help others before my dad and I could find a rental car.

A big disappointment, I use to rent all my cars here, I went in cause my car was in shop,
last minute really needed help, They had no cars available on Jan 3, then they would not take
my debit/​credit card, that’s never happened before, I use it to rent lots of heavy equipment
for my business, Enterprise, said I had to be a city resident, I was no problem, but
then they wanted a current pay stub and Utility bill, with in 30 days recent. Who has that in there back pocket!
What a hassle, We over to Hertz on Harbor and the 91, car a better deal and drove off
in 30 minutes.
done with Enterprise

I hate having to rent from this location. Eltee is the only cool one. The branch manager is a dick. Reserved a car for a week and they didn’t have it when I got there. I wouldn’t use this location if I didn’t have to…

I called twice asking various questions and each time they were polite and helpful.
Ashley Kang from Enterprise picked me up as soon as I called to request a ride. She was super friendly and easy to talk to on the short ride. As soon as we arrived, she started the paperwork to get my car ready.
Afterwards I just had to wait for the car to be ready and I was off in my rental. Great, friendly service from Ashley.
Rental costed me $ 118 for a week without the additional car insurance.

Branch Manager Chen is very Rude and unhelpful! unprofessional! I went to a different enterprise on beach and wow what a difference! they were really helpful and willing to work with me unlike him! no wonder this place has so much complaints! I will never go back! I had my reservations for weeks! he just walked away from all my questions! rude very rude!

Horrible, Rude and Unprofessional !!!
Had been a loyal customer to enterprise for many many years. Never had any issues prior to the last visit but when we arrived to pick up our reservation rental, we were met by the rudest most unprofessional enterprise associate ever who we had never dealt with before. All of a sudden our proof of address documents were not acceptable and my wife had to drive all the way back home to provide a sufficient document. When my wife returns with the document (a bill) the associate proceeds to read out loud our personal information in a crowded room and says he will no longer honor our rental because our bill had a $ 29 late fee posted!!! Little did he realize that the bill had been fully paid but was yhe most current document with our address. When we confronted the associate about this and demanded to speak to his supervisor he then proceeded to CALL THE POLICE BECAUSE WE WERE NOW TRESPASSING!!! When the police finally arrived we explained the situation and even the officer agreed the associate was a jerk and told us if it was him, he would never do business there again!!! Sad really because we’ve always had exceptional service prior to this encounter.

It has been awhile since I needed to rent a car, but wanted to make sure this place gets the recognition it deserves.
I needed a car rental for work, because I was driving from OC to SD a couple times a week and didn’t want to put all that ware and tear on my personal car. So my work had me rent a car and would reimburse me on a monthly basis. I cannot remember the name of the women who I would mainly deal with from month to month but she was always so kind and made my experience enjoyable. Every month I would have to return to the rental location to redo the paperwork and for them to do a quick checkup on the car and the millage. It was always quick and easy. I was back on the road to continue my errands in no time.
Also, I have to point out, I had a major emergency in the first month of my car rental. I was out of the state (not with the car of course) and didn’t return for about 2 and half weeks or so. They didn’t seem too happy that I hadn’t returned after the first few days or even first week… but they did work with me and had just increased the deposit every time I would phone them. Once I returned, and showed that the car was in tip top shape they (and I) were relieved that the paperwork had finally been renewed.
I’m not sure how other car rental places would act if I had gone with any others during that time that I had to spend away, but because of how amazing they were as well as how amazing they continued to be, I will always use them.
I have rented a car only once since I no longer needed a rental car for work, and that one time was on vacation. Of course, I used Enterprise and even though it was in San Jose, I still received great service so I believe not only is this location a great place to rent your car, but Enterprise itself has a high value in my book.

My second time using Enterprice in Fullerton.
Let me tell u what, they are great ! They offer a free ride from the body shop. They always on time! It’s nice to see customer service is still first priority at businesses!
Thanks guys.
By the way the guy that took care of me was really nice and helpful
His name is Ron.