Farmers & Merchants Bank

I do not have an account here but my landlord does, I directly deposit my rent check into his account every month. So I come in once a month to pay my rent… every SINGLE time, there is a long line with only 1 or 2 tellers offering service. I see people behind the counters but they are chatting with each other or working… usually about an extra 5 or 6 people and they don’t seem to care that there is a line building up with people wanting to get helped. On most occasions, the line is being held up because of an issue the bank did… I couldn’t help but hear one of the conversations going on with a customer… the bank accidently deposited her check into someone else’s account with the same name as her and she was trying to get it fixed. Sounded like a huge headache for her… I do not see how that happens??? I’d be pissed if that happened to me! Anyway, when you finally get to your turn, they never say anything like «thanks for waiting» or «sorry for the wait». Rude! I just stood in line for over 10 minutes! I would neverrrrrrr bank here! I have School’s First Credit Union and they are theeeeee best!

I have been a client of this branch for many years and have always received amazing service. I guess I forgot how bad the service can be at some banks, recently I had to walk into one of those huge banks and it was amazing how horribly I was treated. Enough about the competition. If you need a bank that is there for you, has amazing service and treats you like a person, walk into this branch and find out how to become a customer, you will be glad you did.

I walked in and asked for change, and they refused me. What the hell? You won’t trade my $ 20 for a couple rolls of quarters because I don’t currently have an account? Greeeeaaaat customer service there, guys.