Pacific Elite Collision Centers – Fullerton West

I had the very unfortunate experience of being the victim of a hit and run at the Honda Center a couple weeks ago. GEICO sent me to Pacific Elite for repairs, which I was okay with since their Unilocal reviews were good. Let me tell you, this business is run like a well oiled machine. I am so impressed with the quality of the work as well as the impeccable customer service I received. The front desk staff were friendly, as was my in-​house GEICO adjuster, but the cream of the crop was Mike, the Pacific Elite employee who guided me through the entire process. I got a call every business day at 5:00 from Mike, with an update on progress and time to completion of the work. He was so friendly, patient, explained everything thoroughly, and answered any questions I had. Their automated system also emailed me daily with basic updates. My car was actually done a day ahead of schedule, came out looking just like new, and was super clean inside and out, which was a pleasant surprise. All in all, I had an awesome experience with this company and will be recommending them to anyone who needs body work done on their vehicle. Thank you Pacific Elite!!!

Getting in a car accident is far from fun… Yet throughout all the chaos (searching for the hit and run driver, talking to the cops, dealing with my insurance and the a**holes at Enterprise) these guys at Pacific Elite made it all better. It’s not that they’re able to fix everything, it’s their service. I have received nothing but attitude and unprofessionalism from this whole ordeal. That is until I took my car to Pacific Elite. They were prompt, well mannered, kind, understanding, and above all PROFESSIONAL.
Thanks guys for helping me keep my sanity!

WOW! This place is amazing. So, I got rear ended on the freeway and needed some work done on my 2012 Toyota… I was hesitant because it’s always scary to get work done on your car. My first visit was just to get an estimate, and then I called to make an apt. They ordered all the parts before my apt date to ensure they wouldn’t have me waiting for weeks! Amazing. Chris was who helped me out. He’s so friendly, understanding, and calls to keep you updated on the progress of your vehicle. He even offered to stay LATE so I can come pick up my car after closing. When I went to pick up my car it looked AMAZING! The bumper was the exact same color as the rest of my car (I was worried about that) and they even washed my car! (Inside and out) it looked good as new, and ready to re sell. My new bumper even has a lifetime warranty in case the paint starts to bubble or crack or anything like that. Thank you to Pacific Elite, and Chris my car looks amazing again! I highly recommend this place.
Side note: the receptionist was also so helpful. She even called the insurance for me and tried to help with the rental car situation. Everyone here is AWESOME! Forreals! Take your car here, you won’t regret it.

We took our Tahoe to be repaired after an accident. Ralph explained the repairs in detail and kept us informed of all of the progress on a regular basis by text and phone calls. We got our car back 6 days sooner than expected. Thank you for the attention to detail and great customer service.

TOYOTA CAMRY GRAY REPAIR JOB/​GEICO PROGRAM
I don’t know what words to say to express my delight at my experience here. First I was very hesitant about taking my car to this body shop.
After GEICO told me to take my car here for repairs, I visited Unilocal right away, and saw some bad reviews. But I took my car here anyway, taking a risk.
My appointment was not till 1000. But GEICO rep JUSTIN (just better looking than TIMBERLAKE) took the time to meet with me right away after the receptionist informed him that I am looking for him. He looked at my car, gave me an estimate, and went back to see another client who was ahead of me.
When i met with him again @10 am, Mike was with him. Mike gave me the rundown:
1. What to repair
2. Timeline of repair.
3. When the car will be ready.
4. Rental car.
Everything is a except for the car. ENTERPRISE RENTAL brought me a stinking filthy PRIUS! The receptionist at the body shop called ENTERPRISE to bring me another car. They brought me a much more acceptable car after 15 mins.
It’s a great feeling to know that even their pretty receptionist is very kind to offer water, coffee, etc.
But Mike LOPEZ was the bomb!!! Before he left work that evening, he gave me the progress of the repair, and did the same thing the next day, until my car was ready for pick up. Not only that, I asked Mike and GEICO REP Justin to add extra repair on my bumper that was scratched by my garage door. They gave me an estimate for the cost and I thought it was a pretty good deal! When I picked up my car, Mike kindly said, «you only have to pay for the deductible. We just threw that bumper repair for free!» I was amazed at this gesture, I mean, I would like to pay for it, but man! Oh man! Not only that they did such an absolutely great job on my car, and gave it back on the day promised, they gave me a huge freebie!!! The whole crew is very professional from the start of paper work, to my final signature. Oh there’s more… they gave my car a good wash!!!
I would definitely recommend this body shop. Great customer service, and a no brainer.
I also like the location, it’s in a quiet area of Commonwealth avenue.
Tip: before you go to the body shop, drop by ENTERPRISE RENTAL and look for available cars. They will tell you nothing is available. You wouldn’t know the truth behind that «nothing is available» because you didn’t make a trip to the rental car. Demand for a good car. Insurance company is paying for rental car, and GEICO’s daily rental allowance will give customer an Escalade instead of a stinking small Prius!!!

The customer service here is AMAZING! Marisa was extremely courteous, provided regular updates, and went above and beyond what was expected of her. I received text message updates as well which was a delight. Also, I was pleasantly surprised when I picked up my car and the dull finish from my headlights was removed complimentary! The body work was outstanding and completed on time. I would definitely recommend Pacific Elite to anyone looking for a body shop. They also provide a lifetime guarantee on the work they perform. Who can ask for more?

These guys are seriously the most legit repair shop ever. They did a perfect job on my vehicle fixing all the damage done to it in the accident. There were no mistakes or shortcuts taken. They also washed and cleaned the car inside and out. Looked brand new when I picked it up.
And their customer service is also outstanding. Mike one of the service advisors was very professional and thorough in explaining everything to me and kept me updated and informed with phone calls and voice mails. Super nice guy that seemed to show the same high level of customer service to everyone that came into this place.
The other employees and manager were also very courteous and accommodating.
What I also liked was how they have the rental car company come directly to the shop to drop off a rental car for you so you can leave immediately and go about your day instead of having to go to the rental car shop directly.
I highly recommend this shop to anyone needing their car repaired.

Had my car repaired here. It’s like a one-​stop-​shop. Insurance adjuster, car repair shop, and rent-​a-​car representative were all under one roof [the actual enterprise was roughly two blocks away].
Dropped it off on Wednesday. Promised me it would be repaired by Friday. My vehicle was ready a day early and was picked up on Thursday.
Mike Lopez was great to deal with. He went above and beyond to keep me happy and made my experience as wondeful as possible. My van was repaired and the paint was pristine.
Even though I came to this shop because the other person’s insurance referred me, I am glad they did. If I ever need any repairs done to my vehicles, I will definitely come back on a personal basis.

I am very disappointed of their service. I had accident and my insurance recommended to go this place to get a repair estimate. I went there and person that handles the insurance repair wasnt available and other guy just took photos of my damaged area, vin, mileages, etc and told they would follow up in few days. Since then, no one called and i had to call several times to leave message with receptionist, but still the person that handles insurance repair didnt give me a call for 4 weeks!!! Finally i was able get hold of him and he told me to bring the car and he would give me an estimate. I brought the car again and he said i would first need to see insurance adjuster to inspect the car and get approval on repair. Wow why didnt you tell me ahead??? Wasted my valuable time and i will never visit this place again.

I was here because someone else hit my car, so I was already pretty cranky. But their AMAZING service totally changed my mood. Mike Lopez and Bradley Wietting from Geico were so pleasant. I’ve never seen people so happy to evaluate my car repairs. It felt like the service I would be getting at a nice restaurant.
I have two babies, so I was 20 minutes late getting out of the house. They took me anyway without complaint, which I think is incredible because they have other people they need to see as well.
One bit of constructive criticism… Make your Pacific Elite sign bigger and have one that faces East. I had no idea where I was going because Geico told me to look for Pacific Elite! The woman I spoke with on the phone said you didn’t want to confuse your loyal customer base who are familiar with the Cone branding. Put one of the tarp signs on the East side where it can be seen and I think it would be less confusing.

Had some exterior damage covered by insurance, plus some minor interior work done on my own dime. Everything went well. Customer service was great and it was all done on time. Hector kept me informed of the progress and even some options on the interior work. All looks great. Thanks.

I was super impressed with the customer service I received. Mike was professional and helpful from start to finish. I have been driving a manual transmission for a decade and after half a week in an automatic rental, I forgot how a clutch works for about 5 min and he was incredibly patient. Thanks for getting me back in the saddle!

This place is a joke. Its a slap of paint kinda place. They do not put any original parts from the factory. Its all after market cheap product and they cover it up with paint and a wax job. Terrible customer service. The moment you walk into this estiblishment smells scum bags. There is not an honest sole in the building. The front desk girl had an attitude and was to busy to talk to me while she was on the phone. Then this guy named Mike was so rude to me and was completely unattentive and unprofessional. I left this place with such a bad taste in my mouth. So after 3 weeks, yes three weeks of a minor fix of my front wheel well the job is still not 100%. DO NOT GO TO THIS PLACE! we informed Gieco of this place since they use this establishment for thier fixes. We have writting a formal complaint to Gieco insurance. Hopefully they will stop using such a horrible body shop.

This place went above and beyond! Alex was very helpful and honest when it came to what I thought was a lack of communication. He accidentally dialed the wrong number when he first called to give me an estimate about damage and completion. That was understandable. Now yes, it did take longer than they thought they would; but the fact that they detailed my car and cleaned the seats was way more than I expected. And not only did they do that, but because of my work schedule, I wasn’t able to come in before closing. THEY DROPPED MY CAR OFF AT MY APARTMENT! Now I know why my insurance company listed them as a preferred repair shop. :D
THANK YOU!

This was by far one of the best experiences I have had when it comes to getting my car fixed. They always keep you updated on what is being done on the car. All the employees are very patient and will try to help you to the best of their abilities. Everyone is also very friendly and they make you feel right at home. I needed a ride to the bank and they quickly provided me with one. Their shuttle service was excellent. It was a pleasant ride and not awkward at all. Thanks so much to Mike and Julian for helping me out the last couple days, you guys are the best. If ever my car needs fixing again, I’ll definitely come back here!

Andddd just like I expected, my car will apparently be ready ‘tomorrow’ again! Which I’m almost 100% sure it won’t be ready by.
I honestly at this point believe Cone Collision has no intention of ever giving my car back to me.
Update-​My car was actually ready today and looked great, no sign of any damage and the car was detailed to perfection, for that I added a star. Also I added another star because I was given a sincere apology for the wait time.

I had no problem with the quality of the work done, everything looks great.
My two big complaints were this:
I initially went in, and they said rather than leave the car, they would order parts and I could drop off Monday morning. They said they would call to confirm, but never did. Generally I would take that to mean that the Monday time estimate was correct, but I decided to call instead, and it turned out the parts were not there. I called again Tuesday, and was finally told that I could drop off Wednesday morning. If I hadn’t called to confirm myself, I might have dropped off and paid for two more days of rental car than was necessary, or at the very least been inconvenienced by being told «never mind, the parts aren’t actually here.» I was originally told that it would be done by Friday, but that it might go until Saturday, and I did get a call on Friday letting me know that it was nearly done, and I could pick up the next morning.
My other complaint was that I showed up on Saturday about five minutes before closing, and the place was already shuttered. I normally wouldn’t cut it that close, but I was held up at the car rental place. Luckily, I lived close enough to walk home and didn’t need my car until Monday morning, but it was still a drag. I should have called ahead to let them know I was going to be there right at closing time, but I also think if you say your business closes at noon, it’s a good idea to wait until noon to actually lock up and leave.

Can you say AMAZING !!! Best service I have had in a long time. They keep you posted every step and are 100% honest. Lifetime guarantee on all work how great is that

I highly recommend Cone Collision Center (part of Pacific Elite Collision Centers). Everyone there took ownership of our case! Marissa Ramirez was actually excited that she was able to get brand new bumper for my wife’s nine-​year-​old Saturn Ion!
I hope I don’t have to visit anytime in the near future, but when a collision occurs… make mine Cone Collision!

I had a minor accident that causes my rear bumper some dents which needed repair and statefarm referred me to this place.
To cut it short, in all fairness, cone collision did a wonderful job on my car. My rear bumper looked fabulous after the repair.
The customer service was phenomenal. They handled the rental car, on my behalf, appropriately. They took care of my insurance. They were able to update me about the status of my car, accordingly. The repair went so fast. Appreciated.
The staffs looked professional. Like the place, love the service.