PetSmart

This PetSmart is the Best One Stephanie one of the workers is the best she will go out of her way for you what ever it takes and is always happy.

Extremely pleased with Petsmart and this location in particlar! Not only is it close to my house, but ive received excellent service from every employees in every department from Banfield, to the groomer, to the cashiers. They always have cute merchandise relevant to the upcoming holidays, the store is always clean and I always find what I need. I wish i could remember names of individual staff members that have gone above and beyond for me but I dont know them :(However I know one guy that was a trainer and he ended up transferring to another location about a month ago was very caring when it came to health issues with my new puppy and helped me pick the right play pen for me. He saw that my hands were full between carrying my new pup, my phone, keys, purse and the box was very large and heavy so he helped me carry it to my car and put it in the trunk! I would definitely recommend purchasing the puppy care booklet, as it has great deals and more than pays for itself if you use petsmart as your regular pet care location!

Completely disappointed. Not with the store but the grooming department. Called to get quotes and ensure what paper work I needed for my puppy and no one was able to give answers over the phone. Lost in confusion as the phone was passed around and every person on the other line was asking each other the questions I just asked. Simple enough to how much is a puppy trim? what paper work would I need to bring for my puppy? Do I need an appointment or can I bring her in? Can I get an appointment today? The level of customer service and overall knowledge was very disappointing and to know they would be handling my puppy, not worth the chance. I’ll go else where.

*WARNING*
So here’s my awful experience with Petsmart. I had made an appointment for my 4 month old puppy to get groomed on a Saturday morning at 7. They ended up calling me only 8 minutes before telling me that their water heater was not working. So I thought okay no problem I’ll just reschedule. I ended up rescheduling for two days later. I go in and hand her over to the groomer letting me know they will call when she’s ready. I receive the call and go pick her up. When I picked her up she had not looked any different but I ended up paying only 8.99 (half price) so I didn’t make it a big deal. A couple hours later I began to notice that my puppy was acting sad. I was looking at her face and when she turned I saw something red in her eye. The upper part of her eye looked blood shot red. Like she had a blood clot or something. She DEFINITELY did not have this before I had dropped her off. I am completely disappointed and will not be going there again! I do not know what they did to her or how she was being treated. My groomer was Javier and I have yet to speak to him about the situation.

I went in on a Tuesday with a ton of questions and definitely got the right solutions! Thank you mike for your help and helping me with my stubborn dog! The next day went in for a private lesson on how to get my dog to stop pulling when being walked and mike helped me with it all I walked out of there with my dog right beside me thank you once again! I couldn’t be any more happier with the customer service I got!

We always get our dog, Candy, groomed here! Cynthia does a great job with her haircuts and always gives Candy cute bows afterward! It’s also more affordable than other pet grooming places nearby.

I had my dog Charlie groomed recently Wednesday ⁹⁄₂₃ and super early at 7am. It was my dogs first time at a groomer so I was very nervous. Everyone at the groomers were friendly and very sweet. There was a minor error with the printer not printing but they were able to work around it and handle the situation professionally. Daniel helped me in the morning and was so nice even holding my dog and making small talk that made me feel comfortable and reassured me that my dog Charlie would be fine.
I had the pleasure of having Cynthia groom my dog for me and she did a great job! She really went the extra mile with a cute fall bandana. His cut was even and I was happy to say I could see his eyes for the first time (charlie is a mini goldendoodle).
I highly recommend attending this groomer facility. I can only speak for Cynthia having great skills because she worked on my dog but I have a feeling the other works will do great too. Thank you again!

I have given this place numerous chances time after time and there are still no results!!! Beware I repeat do not bring your dog here to get groomed!!! Just picked up my dog Tinkerbell from the groomers and she has severe razor burn all over her body poor little thing… I am still upset that is why I am writing this review I have contacted the manager and no one will talk to me… the store manager herself thinks it’s better that the person in charge of the grooming need to take care of the situation and she is out for the day! !!! Shame on you! this is s horrible situation that needs to be taken care of immediately!!! I can not believe how much they don’t care about their pets and their customers! Shame, shame, shame!!! Do not take your dogs to Petsmart to get groomed I repeat do not take your dogs to Petsmart to get groomed!

I use Petsmart for my dogs grooming and have always been quite satisfied with the results. And generally speaking have been satisfied with my dealings with Petsmart.
However…one thing, which may seem insignificant to many, has bugged me not once or twice, but numerous times.
My dog looks forward to one thing and one thing only when I take her to Petsmart… and that is the treats at the checkout counter.
How can Petsmart be «out of treats»???
If the treat bin becomes empty… how about getting some off the shelf?
Call me crazy… but I take my dog in for grooming because I love and care about her… she doesn’t «love» to go. So why not make me and her feel better and ALWAYS make sure the treat bin is FULL???
(especially on National Dog Day! Duh!)

Good selection of fish, but horrible customer service. It took 20 minutes to get someone to help me. They were saying that the guy was on his break and he is the only one to get fish. Sorry, but out of the 8 employees there at the time, he was the only one able to get fish. Finally got my fish and then the cashier could not read what the guy wrote on the bag, so we had to wait for him to come up and tell her what it was. The «code» number wouldn’t work and it turns out he wrote it down wrong. Completely ridiculous. Now I have to find someone else that sells fish.

Awful service from the cashier Jordan. I went to get dog food and as I was coming up he was just standing there talking to another coworker about God knows what and when I came up he was totally just not happy to be there, I went to hand him my card not realizing that I needed to swipe it at the end of the counter and he just goes «swipe it there» and points and as I’m swiping he’s yelling across the counter asking if he could finally take his break to make a call… I get that it’s just a pet store but come on! Rude!!! (Month late, this was in my drafts for some reason)

I normally go to Petco. not anymore… much better selection here. I went in today and was helped by one of their associates from I believe she said Huntington Beach. I wish I could remember her name but she was so helpful. knowledgeable…sweet.and just plain pleasant. In my opinion she was exactly the kind of person you would want helping you. If I find her at the other location I will add another review. Kudos to Petsmart… I wish the Petco associates were even half as helpful as she was.

This Fullerton location is located off the 91 freeway and Harbor Blvd, just a few doors down from Sprouts market.
I don’t like to roam up and down aisles, so I use the online purchasing/​in store pick up to get my pet supplies. I placed my order at 2:00 and by 3:30 I received notification to get my items within 5 days.
When I went to pick up my items, there was 1 cashier and a line, so I had to wait for someone to help me. They don’t seem to get a lot of in-​store pick up, as the other girl didn’t know what to do. like do I get a receipt? Do I sign for stuff? Do I get my stuff bagged?
Even with the confusion, I was in/​out within 15 minutes.
ts a very large PetSmart, offering services from grooming, pet hospital and pet training. They have an aquatic section (primarily fish), a section for reptiles care, furry creature care, and food, treats, clothing, and accessories for your dogs and cats.
Plenty of parking, and easy access to Orangethorpe, Harbor Blvd and the 91 freeway.

I’ve never had problems with products at this location that they weren’t able to help me to return or exchange if my pets don’t like a certain brand of food. Staff are always helpful and pleasant and I enjoy shopping here.
There is one thing that bothers me… is the constant number of cats and kittens throughout the year that are in the cat adoption area looking for a loving home not only at this location but throughout America. Understandably, sometimes home situations cannot be avoided like if someone can no longer take care of their pets and pets have nowhere else to go but to an adoption center like they have. Nothing against this store or chain or any pet adoption center. This is a problem for dogs as well, but many people seem to think that cats are very independent and need to be outside where they roam free in neighborhoods catching birds and rodents. All domestic small pets need to be at home either indoors-​only or in a yard with a secured enclosure. Cats are especially vulnerable as they are smaller and can become prey for larger aggressive animals, accident victims or even prey on birds and other smaller animals outside. If they are not fixed and are free to roam, they can have hundreds of kittens within a short time which you’ll see in adoption centers. Very sad situation… but there are many vets and organizations where you can have your pets fixed for lowered fees on certain days… so keep your small pets indoors-​only, they will be happier and healthier and you’ll have a treasured furry family member to enjoy for a lot longer.

Grooming Salon:
Called and made an appointment days in advance for my day off of work, and I arrived with my dog for them to tell me that my appointment wasn’t on their schedule. They told me I could leave my dog with them in their kennels for a minimum of 5 hours at the hopes that they could fit her in, but no guarantees. Seriously? Why would I leave my dog in a shitty kennel for 5 hours with no promise of her even getting seen.
I came back a month later thinking perhaps that was just a poor interaction, I dropped her off to get her nails trimmed. I paid extra for her nails to be filed instead of cut, I walked around the store for about 10 minutes until she was done and when I picked up my dog it was like nothing had happened, her nails were still long and looked as though they were barely filed down.
Definitely not coming back. A serious waste of money from my experience, and from what I’ve read of others experiences I’m terrified of bringing my puppy for grooming there now.

I usually go to this petsmart when I need supplies quick because of its convenient location and the convenience of getting all my supplies from one place. But as with the majority of chain pet supply places the quality of service and pet care suffers.
I have a parrot, guinea pigs, dog, and multiple fish.
FOR BIRDS: I highly suggest you drive out to Brea and go to Omars Exotic Birds. I bought my parrot and parrot supplies at this petsmart only to realize I was ripped off with pet supplies that I didn’t even need for him. The food at Petsmart is really overpriced and the staff’s knowledge and care for birds does not even compare. There are some workers at petsmart that seem to know their stuff, but others I’m astounded with the lack of knowledge and unprofessionalism of some of their employees.
FOR FISH: I have bought several fish here and four of them died within the first day or two (and I follow proper care instructions). One of my clown loaches I bought here showed signs of ich just a few days after adding him to my aquarium and died shortly; luckily my other fish did not get infected. Recently at this location I saw a tank filled with some sort of spongy fungi, and several dead Plecos were wrapped in the fungus and other live fish were still swimming in the tank! The most astounding part of this was that there was about seven inches wide of fungus in the tank and the issue had not been taken care of by the time that amount of fungus spread. This took me several minutes from entering the store to notice but no employee had noticed it or done anything about it?!
Petsmart is good for getting dog and cat supplies but for other pets such as parrots, guinea pigs, and especially fish you should probably go somewhere that is more knowledgeable about the specific pet. I really do not trust getting animals here anymore after the fish incidents where the fish they gave me were already sick/​infectious. There are some amazing guinea pig and rabbit rescue shelters (and of course shelters for all animals) that you can go to that will have experts that focus a lot more on the animal going to a loving home, and will help you become an owner that knows how to take care of them instead of just trying to capitalize on them.
The LA Guinea Pig Rescue is a good one for guineas :)

This review is for the grooming department! Terrible service. Took my two dogs yesterday to get their nails cut, anal glands cleaned, and a regular bath, they came back with fleas and black spots of dirt in their little bodies. I’ve taken them there before and they did come back with a flea or two, but thought that could have been from us walking around the store… didn’t think much of it. This time, I saw both, the next day scratching out of control. I checked them and they have a nest of fleas!
This is awful! Completely need new management in the grooming department and needs to be sanitized! Never will I get them groomed in this PetSmart or a PetSmart ever again!
I would totally rate this store to a «0» and have people just read my review, but unfortunately since they’re asking for «how many stars», totally giving them a 1 star.
Completely disappointed in their services!

dropped off my baby & asked them to use whitening shampoo & was specific in asking them to scrub her belly and around her vulva to get rid of the urine stains. I’m 100% disappointed! I picked her up right when they were closing so didn’t give her a quick check to make sure they did what I asked, until I got home. Sure enough she still has spots on her belly & urine stains!

They had pet adoptions today, but they always seem to be cats. Adoptions are always sad to me because I always want to take them home. Hopefully someone will. They also have a grooming station so you can drop your pet off and shop or come back later and pick them up. Idk the ratings for that place, as I’ve never used them before.
The staff here is really friendly and knowledgeable about the products. I had a couple issues with dog food before because I have a small dog who doesn’t chew his food and that kind of worries me, so I asked someone to help me find a bigger kibble for my dog but I still wanted it to still be a really healthy brand. We couldn’t find one I was happy with, but it’s still a great experience every time.
They have everything you might need for your pet. I just bought my dog a lifejacket and who would’ve thought of that? Lol they’re always having sales too.

This is a review for the groomers.
I have 2 mini schnauzers and they usually got the breed cut although sometimes they get an all over summer cut with schnauzer face.
got tired of paying $ 50 (not including tip, which I pay because they’re expected not earned these days, geeze I sound like someone’s grandma) per dog and having them come home bleeding from the clippers. they also always scold me from not being them in for a bleeding session more frequently.
the groomers are generally rude, although there are some who are genuinely nice and enjoy their job and animals.
Bought a pair of manual trimming shears from petco (I think) with guides like on the blades like electric shears and they work great without the noise of a buzzer. the vet was impressed that we did it ourselves when we took them in to get their nails did. not to brag or anything lol ;)