Verizon Wireless – 4G Wireless

My fiances Samsung Galaxy S6 was recently having trouble with a broken screen so we decided to come into this store instead of the corporate location. The manager there was absolutely amazing. Helping us with our issues and really going above and beyond to resolve the situation as best we can. We were treated much better than other locations I have been to, and I guarantee if they can fix and issue, they will do it for you.

Called in to see if they could give me a SIM card. Alex, on the phone said it’s $ 25 and to come in and he’ll see if he could figure something out to give for free. I told him the Corporate tech support number didn’t say anything that it would be $ 25.
I walk into store. Store manager proceeded to try and sell me on different plans. After 60 minutes, say they will be charging me $ 25 for the SIM card. I call *611, they say it should be free at the Corporate store. Look up and see this is a «Retailer.»
I get mad, because they should’ve told me I could just go to a corporate store, get it for free, and not waste my time.
Gave the card back and walked out.
SMH.

I have now been in this Verizon store working with Krystle at least three times with questions or asking for help on various things because I am not technical and always have questions … She has ALWAYS been amazing! She is so helpful, and so knowledgable… EACH AND EVERY TIME I AM THERE KRYSTLE GOES OUT OF HER WAY TO HELP ME! She told me every time I was in there that I could come in or call her anytime I needed anything, and she was so true to her word! After my experience there, I almost feel like a made a new friend! She is definitely there to help any customer, any time! Rarely have I experienced such excellent customer service in any business. I had the best experience at that Verizon store with my phone purchases and it was 100% because of Krystle! I would recommend that Verizon store to anyone, and would specifically recommend they go through Krystle… She’s a gem!
Alex, another employee who helped me was awesome as well, and very professional. Actually, every employee I talked to there has been awesome and treated me great!

STAY AWAY!!!
Wish I would have looked at the reviews before going here. I have called customer service a few times, but apparently this is just a front store borrowing the Verizon name and they can do whatever the heck they want. Scott and Krystal are bold-​faced liars! «The lead supervisor is in Cabo, I’ll call you back on Monday…» Then a week goes by and I have to call them «the manager is on vacation, I’ll call you back tomorrow…» Whatever, your district manager is not on vacation twice; or maybe he is as this location is scamming everyone. They told customer service that they are working with us to get this resolved, right after they told us we are SOL. I am very disappointed with my service and the run around I’ve gotten from this location. Next time I will make sure to go to a certified Verizon location. Now I’m stuck paying for a piece of crap device I don’t want.

NEVER go to this Verizon «authorized retailer» store. Masquerading as a Verizon store, this store uses the credibility of Verizon to LIE to its customers. I went to this store to get a new phone. I got the itemized receipt and noticed they charged me $ 99.99 for «Total Care Active.» When I asked what this was, the employee told me that it was insurance for my new cell phone. The employee said I am required to get it to leave the store with the new phone, but that I could call back any time to cancel it. They also had a separate «Set Up & Go» fee of $ 30 that they said Verizon charges customers to set up their new phone. Later, I learned from Verizon that this is NOT a Verizon fee, and that this store pockets this charge. When I called back to cancel the insurance, another employee said that the $ 99.99 charge was not insurance, but an «accessory bundle» and that it was non-​refundable. This was my first time hearing about any accessory bundle. The employee named Krystle said that this store charges these two fees for any person who gets a new cell phone at their location, namely $ 99.99 for what she now called an «accessory bundle» and $ 30 to set up the phone — so an EXTRA $ 130 FEE just to get a new phone from their store! Outrageous! If that is their store policy, why would anyone go to this store to get a new phone? You can go to an ACTUAL Verizon store (like the one in Brea on Imperial) and not be charged this ridiculous and unconscionable fee of $ 99.99 + $ 30 = $ 130. I told her that the employee at the time of the transaction told me that the $ 99.99 was for cell phone insurance I was required to get in order to leave the store with my new phone that I can cancel at any time. Nowhere on the receipt or at the store was I informed I was paying an extra fee of $ 99.99 just to get a new phone at this store. Krystle said that to off-​set the $ 99.99 fee of getting a new phone at their store, they provide the three accessories for «free» and in that way, this $ 99.99 charge is considered an accessory bundle. This makes no sense. Telling a customer that something is a required cell phone insurance charge that is refundable at any time, then turning around after the transaction and claiming it is a non-​refundable «accessory bundle/​direct fee to the store to get a new cell phone there» is STRAIGHT UP FRAUD. The itemized receipt even calls the $ 99.99 charge «Total Care Active.» The accessories are listed separating at the bottom, nowhere near the $ 99.99 charge. I called Verizon and confirmed with them that if I had gone to an actual Verizon store, I would NOT have been charged this bullshit $ 99.99 fee. For the $ 30 Set Up & Go fee, I confirmed with Verizon that it is NOT a Verizon charge to set up a new phone. If I had gone to an actual Verizon store, I would NOT have been charged this bullshit $ 30 Set Up & Go fee. Since this store refuses to refund me the money that they defrauded me into giving them, I am now working with Verizon, the Better Business Bureau and my credit card company to get my $ 130 back from this store. Save yourself from this heinous experience and never go here.

Wow. Just wow.
I recently upgraded my phone and when I got home and checked the Verizon website, it said that when buying a new smartphone, there would be $ 100 off. The sales rep didn’t tell me about this, so I called the store and asked about it. At first he told me to come back and he will change it, but then he told me he had to get approval from his manager and told me he would call me later. Two days have passed and I still didn’t get a call from him so I went back to the store. The manager told me the $ 100 off is only for android phones (when the other rep said I qualify for it). No one apologized for the confusion but whatever.
I went back home and decided to chat with the online Verizon rep and she told me iPhones are part of the promotion and I should have gotten $ 100 off when I upgraded my phone. I told the online rep what happened in the store, and she assured me that the $ 100 credit would be given to me.
Don’t go to this store unless you want confusion. Hearing two different things is not pleasing especially with $ 100 on the line.

They will lie and make you think they are doing you a favor when in reality there is a bunch of hidden charges. Their «free hotspot» is not free at all when they charge you hidden taxes and sign you up for things without explaining. I will never come back to this Verizon again. And their manager is a ditz who has no idea what she’s talking about. Kalena one of the sales associates even explained to me how if I cancel a line on the day she helped me that it would hurt her paycheck. So unprofessional.

I just went in on 10÷19÷15 because there was a problem with my phone exchange that they made for me. Krystle immediately helped me out, and she went out of her way for me. I can not thank her enough for all that she did for me. She is hands down the best! If you’re reading this, thanks a bunch for what you did for me :)! I really appreciate it.

NEVER COME TO THIS VERIZON! They will lie through their teeth just to make a sale! A bunch of snakes. Would give them no stars if possible.

No wait! I come to the store at those «golden hours» when the store first opens, is 20 minutes to closing, and/​or when normal people are working. Therefore, I got all the help i needed as soon as i walked in. I really cant stand it when people complain about the wait… come back at a better time guys, its not like the techs are screwing around.
About the employees… I’ve been helped by Kalena, Uriah, and Scott ever since i started coming to this store. Kalena was SUPER patient with me in my phone-​buying decisions and worked with me whenever I had a freak-​out about my plan and whatnot. Uriah and Scott helped me another time when I needed to start using another phone and they were also very patient about the situation. Everyone is SUPER friendly and socialized with me rather than hide behind their computers or in the back room.
I’d keep coming back to this store.

Nothing in the store actually works (as in nothing is turned on — it’s all got the paper display instead of letting you play with it) and the person I spoke with isn’t exactly aware of what they have out on display. Glad I wasted the time trying to park in the tiny lot.

Under new management. Krystle went above and beyond. She deserves 10 stars. All my questions were answered. I came in happy from the last time she helped me and I left happier this time around. Hopefully people can come to this location to to experience the great customer service.

Read Gary C.‘s review below. We had a similar experience. Verizon is great, but find a corporate store not a 4G store. There’s one at the Village of Orange. They helped us resolve our issues.

I would never ever go to this store. I am not happy with Dar, Kash or Justin, they are not honest. I was at the store on 5÷18÷2015 and was told by Dar and Kash they will call me in a weeks time to show me the recording To prove that they had gone through all the details of sale. Till today I have not heard from them because they do not have any proof and are bunch of liars. Their parents should be ashamed of them of lying and making sale I would rate them as zero

So my assistant just got back to the office after going into this store today to get her phone repaired. Since she left, she has been contacted on FB by the Verizon employee asking her what her plans are this weekend. She was concerned about this and felt uncomfortable. She called Verizon to report this and they didn’t seem to be concerned. Just thought I’d throw it out there in case something happens in the future to someone.

I had a wonderful experience today at this Verizon with my brother. We came in for a Father’s Day gift, & left with 2 phones & 3 cases. What made our experience so exceptional was the customer service. Normally, the whole process is pretty boring & awkward, but we were being helped out by Kalena… & let me tell you, she is awesome! Rick also joined in on our conversation. Kalena was very thorough with the transaction & explaining everything we needed to know, she even went as far as giving us copies of an example on how to mail in our rebate… So thoughtful & helpful, she even gave us envelops with the mailing dress, handwritten herself. Majority of the conversation between us four was irrelevant to Verizon & cell phones/​data/​service in general. They’re not just strictly business here, they can get personal! We had such good service at this location, I definitely recommend speaking to Kalena! She’s very understanding & knows what she’s talking about. Rick is also a good representative to speak to. I’m sure the other employees are just as amazing!

I came in to pay my bill and the manager kash and a associate I believe named Scott assisted me and saved me 20 dollars on my bill while getting me a new phone and a free tablet. It was the best service I’ve gotten. Really friendly environment and truly felt they had the best intent in mind for me and put me first. 5 stars all the way.

The manager Kash is by far the most helpful, kind, and respectful guy I have ever dealt with at any Verizon store. I will definitely be coming back to this store anytime I need anything.

Place is average. Nothing fancy. Staff workers are nice. They do have the iPhone 6 in stock and have a deal for iPads. The area is in a plaza so there are places to eat nearby. The interior is clean. It’s nice and quiet. Christmas music playing. The best thing about this Verizon store is that it’s next to yogurtland, so while they pull up your records for 30 minutes, you can have some delicious yogurt.
I guess if there are so cal Verizon special why not check out this place. :)

I was six months from the end of my 2 year contract and my
iphone 5 decided that it didnt wnat to work anymore.
I had no protection plan and no apple care… pretty much screwed.
Shout out to Mr. Ryan Santos!
He helped me saved money off my current plan and got me a new iphone 5s
for a dope price. He definitely put in the effort to help me out.
Thanks again!
Cant beat that kind of customer service.
Overall, lessons learned is to buy the protection plan they offer
its 11 bucks a month and it covers accidental damages.