The Home Depot

New to the area, but not to these types of stores. Compared to the Lowes/​Home Depot in my old neighborhood, the customer service was simply the best I have ever had in a chain home improvement store… From 1 – 1 help in select departments to friendly checkout, everyone was truly caring and helpful. Justin in the lock/​hardware section was awesome. Great advice and very knowledgeable… I wish every store had a Justin!

This is the closest hardware store, so I’d rather spend less time driving and more time doing the project that I came to the store to (buy the items for). I have lived here for 10 years, and this place hasn’t improved, but is just mediocre at best. There are some employees that try, but those are few and very far between. After reading other Unilocal reviews, it’s the same story over and over; their lack of customer service (concern for helping customers in a timely manner) is pretty disappointing. I have spent a lot of money in this store BECAUSE it’s close, but tonight was the straw that broke the camel’s back. I came in to purchase a leaf blower, hubby said get the $ 300 one, because that was the best option. I totally would have, had they any in stock (the app said that there were 5 in the store — but there were none in the place where they should have been stocked). I thought that if I could get someone to help me track down one of those 5 machines, I could get going and pick up dinner for my waiting family (this was the ONLY thing I came to the store to purchase, and I was on my way home from work). After waiting in the aisle for about 10 minutes with no assistance (usually employees are wandering around the store asking customers if they need help), I wandered out into a nearby aisle (the main entrance aisle and saw someone with the orange apron, and asked for help. He said he worked in another department, but would have someone who worked in the (leaf blower?) department to come and help me. I waited another 10 minutes before I went to the customer service desk and asked for help. The guy at the CS desk was rather flippant that they were aware that I needed help, and that someone would (eventually) help me, BUT there were two other customers who were being helped first. Ok, so at that point I should have just left, but I went BACK to the leaf blower area and waited ANOTHER 10 minutes (30 minutes now, with no help) before deciding that I had waited long enough for no help and just decided to leave. If the store had been understaffed, I would totally understand the lack of customer service; however I observed employees just hanging around, chatting and ignoring customers. My husband called the manager and explained to him what had happened, and the manager’s lack of concern was pretty disappointing. He kept asking my husband if we came back, if we’d be interesting in getting a «deal» for our trouble. Why would we come back if we couldn’t get any help when we were there to begin with?
If you have an option to go elsewhere, you may want to save yourself aggravation and chose a different store for your hardware needs. It’s a shame that it’s the only hardware store in town, and the other closest ones are at least 20 – 30 minutes drive.
I will say that tomorrow I will be making the 30 minute drive to the Lowes (in Apex) to purchase a leaf blower.

Staff has been very helpful in picking out cabinets! One cashier even went on a mission to find us a flatbed cart, they have had to practically climb to the ceiling to get cabinets down from back stock. The employees at the paint counter always smile. I really do prefer this place over any Lowe’s Lumber I have been to.

What a mess this place is! My husband and i have not had good experiences at this store. The only reason we have shopped here is because it is closer than Lowes. Now we will be driving the extra mile to avoid this disaster .
We recently purchased a laminate floor install. We where the measure in store. After the measure, I had to pay over the phone. We had special order Pergo laminate. I was told that when the floors arrive at the store, we would be contacted for delivery. One week went by. I still had not heard anything, so I called. I was told that the floors were there and I would be contacted for delivery (Why couldnt I just go ahead and schedule the delivery since we were already on the phone?) Two days went by. I got off work on a Thursday and had a voicemail. The delivery driver couldn’t deliver bc no one was home. I hadn’t even scheduled the delivery. I called the store and they told me that they would have someone call me back about my delivery. This phone stuff was getting ridiculous. I could never just fix my issue, someone always had to call back. AND i had given them my husband’s number bc he can answer while at work and i can’t. Regardless, they always called my phone and left messages and by the time i called back, someone was going to have to return my call. It was so irritating! I finally managed to have the delivery scheduled for Saturday – 2 weeks after we ordered the floors! I was told that the installer would call within 3 fays to schedule an install date. 5 days went by. I was fuming at this point. I called the store. I was told that someone would have to call me back. No one could help me. I felt like i was in the twilight zone. My husband ended up driving to the store after work. He spoke with the manager and the install crew called us that night and our floors were installed the next day. It took us 4 weeks to get our floors. At the end of the install, the crew realized that the wrong thresholds were ordered so we had to reorder those and have the installers come back out 2 weeks later to put those in.
We had a horrible experience with the Home Depot in Fuquay. We will never shop there again. We will drive the extra miles to Lowes in Apex.

It’s a hardware store and there’s not much else to choose from close by. We’ll be back because Lowes is too far away & they don’t seem to have the selection or customer service that Lowes has.
Have to give it 4 stars because the did well coming to Fuquay and beating their competitors out here.

My wife and I were working on building a shelving unit for the garage using cinder block and wood. We were helped by an employee in the lumber section and he was quite helpful and even making suggestions on how we could improve our design. The employee provided excellent customer service.

Home Depot is so intent on giving their products good ratings, that they review each rating before it is posted. That is why I am rating them on Unilocal.I stated that the furniture was so cheaply constructed that it could not survive shipping. HD rejected the rating because it discussed shipping, duh! I rewrote the rating to explain the problem from a structural stand point (I am an engineer) and it was rejected. IF I was able to say that the shipping method was the problem, that would infer that HD was at fault. This is only the lasts comment that I have had with HD. I think the only negative rating that would be acceptable at HD would be, «Ugh ugh, Mongo no like.». well back to Lowes.

Customer service consists of chasing employees down, to be told they will get someone to help you. If you are lucky, someone does actually show up to help. We have waited up to 25 minutes for help and just left and went to Lowes. Its a shame that this store is 2.5 miles from home and will drive to Apex, Cary or Garner to avoid!

This could very well be the worst Home Depot I’ve been to.
Remember in Home Alone at the beginning when Kevin kept asking his family for help packing and everyone brushed him off? That’s exactly how this trip went down.
We are interested in purchasing a mower, a higher end riding one to be more specific. We asked for help in the mower department and we were sent a lady by the name of Penny. Penny sure was sweet, but anytime we asked her a question it was met with «I don’t know» or she read the sign that was hanging off of the mower (which we had already done). She said «they don’t teach us about this stuff.» Well, Home Depot, if you’re selling a particular item, you should educate your staff on what said item is capable of, especially if it’s a couple thousand dollars.
So then we went to the lawn and garden center to look for self-​watering bulbs — you know, the decorative kind that you stick in a plant. We asked a lady who pointed to an aisle and said «did you look down there?» Yes. That’s why we are asking you. We can’t find them. Help us. She then said she’d be back. She never returned. So we found someone else, who told us to check inside. We did. No luck. So we asked ANOTHER lady who took us back outside. Nope. No luck. So I got annoyed and told the fiancé let’s wrap it up and go to the OTHER home improvement store that’s not orange, but blue.
The moral of the story: probably need to educate the staff here on the items that are carried in the store (what they do, where they are…) and it would be a better experience all around.

Great service even though it was super busy. We were offered assistance various times during our trek through the store. Found the items we were looking for and we were out of there in no time.

Went to get a few flowers to plant in my yard. They had quite a few good items on sale, like a gardenia tree for 14.00. The woman in the gardening center was extremely nice, knowledgable, and helpful. She even showed me that I could get a better deal on the same flowers I was buying. Great customer service!

Terrible. Indifferent staff, dirty store, lacking stocked items. Special orders I’ve placed here have been hit or miss when it comes to accuracy.
I’ve learned to just stopped coming here and go to the Apex store.