The Glass Guru Of East Columbus

The only thing that impressed me about this company was their friendly estimator and installer. Everything else concerning our window replacement was mess and a hassle. We needed a pane replaced after our neighbor damaged it… to summarize:
1. The estimator came and was very helpful and told us that they deal with this situation all the time and that our neighbor could simply call the office and pay directly over the phone. After a week of trying to call and do so, our frustrated neighbor finally came over and just gave us a check and said the office told gave them the run-​around for several days then finally told them they couldn’t pay over the phone. When we called to pay over the phone, it took us a couple calls to get the payment made and it was our window and our account.
2. The window is standard size and only a single pane needed replaced. It still took 3 weeks for the glass to be available to install. Seems like as a glass company you should have been turnaround than that.
3. Scheduling the install was difficult and took several calls.
4. The morning of install the company called and said their truck broke down and they would call us back that afternoon to schedule a new time. Frustrating because we’d already set time out of our schedule for that day.
5. No one called us back and we had to call them a week later and ask when we can get the glass installed. This took another couple calls to accomplish because we had to speak with someone specific who only had certain hours.
6. The day of install #2 and the installer doesn’t show up. We called and (after a call-​back), the company said the installer was running late and was 25 minutes away (this was a half hour after the time they should have been there). About 35 minutes later (over an hour late) the installer showed up. Since the install was taking place in the home office, I had to take my business calls elsewhere since I’d scheduled them around the install which was late.
7. The person at the office told us they were going to have a manager call us about the problems we’d had. When they called they were apathetic and did nothing about it.
8. Finally — the install was finished a few days ago and now every time the garage door opens, the window vibrates and makes a horrible noise. Looks like we’re going to have to start the process all over.

They came to my house to bid some glass replacement and new windows. I never received an estimate. I called twice to ask for it. On the second call they told me they never heard back from their supplier and I should call a different glass company. As glass is their business, I found this answer and their behavior as a company bizarre. They were a total waste of my time.

Glass Guru came to my rescue when another glass company failed me. I had an appointment with said other company, but they never showed up and when I called them they said I had never made an appointment, but I was in their system. I had already taken the day off of work to get my window fixed so I called the place that the local cops had recommended. Glass Guru not only came out to get the estimate for the window THAT DAY, but they also installed a single pane of glass so I could remove my ugly ply board covering the window.
They special ordered my glass and even fixed the knobs on the side of the window that I had ripped out accidentally when I was attempting to remove the broken window myself.
They were very easy to work with, even after I was fed up over the whole situation. Their customer service is spot on and they worked really well with me to find time in my schedule! I would highly recommend them as a very fast and professional glass repair company in and around Columbus.

Very professional Great prices Would use again and recommend to anyone Great job

Called on a Sunday and left a message about my broken window that needed fixed ASAP. Never heard back. Called back on Wednesday and talked to someone. She gave me a quote and told me a tech would be out before 5. No one came. After not hearing from them, I called back Friday. She apologized she forgot about me and told me they couldn’t have anyone out until the following Monday. So she gave me the number to a competitor.