Laptop with a busted ‘T’ key, vacationing 1200 mi from home(where the laptop is under warrentee.) The big box store couldn’t help us at all, but they recommended this place as an alternative. This location has a huge graveyard of dead laptops which they raid for parts. But the guy behind the counter wasn’t name Igor. He was Chris. He examined the laptop, was sorry to tell me that he didn’t have anything that he could scavenge for that keyboard. BUT! He got out a dentist’s pick, flicked off the little-used ‘*’ key, and clicked it into the ‘T’ space. «That should hold you till you get back to Texas.» And he wouldn’t take any money for his trouble. Not quite as fond of the dog(blue healer?) in the lobby which compulsively licked my ankles while waiting for service. But overall, hey, great!