Bristow Run Family Practice

My husband and I have seen several doctors within this practice (on 3 different occasions) and I’m unsure the knowledge is there. All 3 times we were misdiagnosed and decided to receive a 2^nd opinion in regards to our care. Needless to say, we will not be back here. My first instance I was diagnosed with having Bronchitis when in fact I had Pneumonia which required a hospital stay (I decided to take myself to the ER and thank god I listened to my intuition). My 2^nd instance I was told I had a viral infection when in fact I had a sinus infection which required antibiotics (I decided to see a different doctor at another practice). My husband recently went because he was having ear pain and discomfort and was told he needed to take Mucinex, the pain was much worse the next day and he decided to see another dr at a different practice and was told he had a double ear infection which required antibiotics and his eardrums were on the verge of popping. I very much care for the health of my family and I and will be searching for another family doctor in the area who is more knowledgeable, unfortunately I already paid them $ 45 (in co-​pays) for misdiagnosing me. Be cautious of this practice!!!

I just moved to the area and picked this office from the internet. I cannot be more pleased with my visit and with Dr. Hammond. The front desk staff was very polite, and the nurse/​assistant had great bedside manner and was very friendly. I loved Dr. Hammond. She was kind, thorough, and I did not feel rushed at all. She answered all my questions. I had blood work done and they called the next day with my results. I love that they have an on sight lab and I don’t have to drive somewhere else to get blood drawn. Positive experience all around.

Previously, I would have given this office a 5. I loved it. They have now switched over to Novant Health and I was there a few weeks ago for an appointment and recently for followup work. I waited over an hour for my original appointment (previously they were quick in getting you in on time). This time, I tried to explain to them that I wanted a different version of the test which they tried to tell me does not exist– I have a previous version of it in my hand, so yes… it does exist. All the staff except the lab tech was rude to me and told me «this is what you get» in response to my request for a different version of the test. CVS then requested they refill a prescription (which they ignored), then when I asked about it at my appt, they said they’d put a «high priority» request in to the dr, it’s now 24 hours later and no call. So I call them back and I tell them that I was waiting for their call back for approval of the prescription and they say did you leave a voice mail on the refill line? NO. You said you were going to call me back and that it was HIGH priority with the doctor. She sends me to the refill line. What a joke this office has become. It makes me sad because they used to be so great. I am now looking for a new doctor.

I’ve been visiting here for several years and for the most part I am very satisfied.
The location is tricky because you actually enter on the backside of the building.
The offices are clean and very tidy. I’ve never felt that it’s unsanitary or bad for my health. This is important because I have visited doctor’s offices that are not so clean feeling.
I visit with Dr Tang and he is very professional. He can be in high demand and on several visits I have had to wait a very long time. To be fair I don’t think this is totally his fault as some patients love to drone on and on.
The admin staff is usually friendly and I have nothing bad to say about them. My interactions with them are limited so all I can say is that they do a good job getting me in and out.
Their recent conversion to the Novant health system seems to have improved the overall system and I look forward to the advancements they have planned for the future. I use the Novant iOS app and it makes dealing with the doctor that much better.

Not the best place around to go. The new doctor there was a hot mess and I won’t go back to see her ever.

I love Dr. Hammonds and have been seeing her for years. I’ve also had positive experiences with Dr. Tang, the lab and most of the nurses. I also like that they usually or have a few appointments available during the week for urgent needs that just come up. I’m usually able to get in same day or the next when I’m sick.
The reason I can only give 2 stars here is because from the get-​go, this office has been challenged administratively. Most of the people on the phone are not very nice or helpful. Messages don’t get returned, phones calls promised by COB that day can go days without occurring, follow up is almost non-​existent. They regularly pass the phone from person to person, never explaining from first to next what the call is about and leaving long hold times in between. They take a very long lunch break in the middle of the day during which time nobody works. If it were me, I’d cut lunch a little short and get caught up on my work. Over the past several years, these issues have only gotten worse.
Now that they’ve joined with Novant Health, who is also very challenged administratively, I fear for the worst.

Dr. Tang is great. No so big on chatting but nice and to the point. The rest of the staff is ok.