Coast Dental – Newberry Square

So far, so good. I am sorry for the bad experiences that others have had, but after my first visit, I am impressed. While the facility is a little dated, it is clean. All of the equipment worked and items that should be sterile, were.
I called for an emergency, and they worked me in. After assisting me with changing over my insurance, I was given an appointment a day later. When I came in, they gave me a fair estimate of the time i would be there, and they gave me several financial estimates for service to choose from. They did not push the higher estimate.
The dentist gave me the shots and completed the crown with hardly any discomfort.
I need a root canal and was given a referral to a specialist. My subsequent appointment was scheduled wthout any problems. They also let me arrange to make the final payment after I get paid.
The front office staff, dental assistants, and dentist were very professional even working with my strange insurance situation.
I would recommend them to others.

I called and made an appointment because this office was listed as a provider on my insurance provider’s website. When I arrived to my appointment I was not greeted when I walked in the door. No one said anything to me although there were at least three staff memebers in the reception area. I said I was there for the first time. I was given paperwork to fill out that included information about my employment and income as well as several release forms including one to check my credit. This seemed very unusual to me and I let them know at the desk that I didn’t feel comfortable filling it out and would leave that information blank. I was informed that it was because some people needed additional work that was not covered by insurance. I replied that I was just getting a cleaning and that I knew my insurance covered that. I was very rudely told (by «Serena») that I was not getting my teeth cleaned but was there only for an exam and xrays. I explained that I have had xrays within the past year and I wasn’t sure I would want to expose myself to more radiation. I was (again, very rudely) told that I would not be seen without xrays. I explained to Serena (who never introduced herself, I asked her name on the way out) that I am moving out of state in two weeks and I’d really like to get my teeth cleaned before I do this. I said that it would have been very nice to know about this policy when I made my appointment as I would have either had my xrays sent over or, if that was not acceptable to Coast Dental I would not have made an appointment. I was told that I had been informed of this when I called, although I was not as I would not have made the appointment. I asked Serena if there was some way to work this out, perhaps having my xray sent over and being assured an appointment for cleaning before I leave and she refused to work with me. She explained that many measurements must be taken before they would know «what kind» of cleaning to give me and that they would have to use xrays from their office. At this point, with the offensive demeanor of Serena combined with her inability to work with a potential client/​patient I felt uncomfortable proceeding with the appointment. I apologized and left. It made me feel very sad for people who feel this is their only option for dental services. Most dentists will provide cleaning, exam and xrays in one visit. I am lucky that I can go elsewhere but for those who cannot I feel this establishment is a rip off taking advantage of lower income patients, the disadvantaged, elderly or under educated. I would advise against using this establishment. I did try to call the company, Coast Dental, and left a message regarding my concerns with a «patient advocate» but my call was never returned. Look around for a second opinion, you don’t have to settle for this low of a practice.

Do not go here. I was apprehensive at first, and should have listened to my instincts. They will try to cap every tooth in your mouth and recommend a «deep cleaning» when not needed. They gouge at every opportunity. You have been warned.

The absolute worst place to go. The staff is rude. The dentist is ok (saw him for all of 2 minutes). I waited a very long time after my scheduled time. They charged me wrong and didn’t code to my insurance correctly. I went to another dentist. Paying about 15% more, but the difference is 1 000 000% better. Avoid this place. I would rather go to a 1^st year dental student than this place.

Front desk staff could not be nicer. The dentist (Dr. Sun – I think he’s a dentist, he never actually saw me) was very rude. The oral surgeon there is actually from out of state, & although he was also very pleasant, I had to wait a month to see him because, again, he is out of state (hence my problem with the rude, supposed dentist).
I had my wisdom teeth pulled, which was actually the only reason I came here. I experienced dry socket, an abscess on my jaw bone, & a stitch abscess from a piece of stitching that was left behind. I give no fault to the surgeon, who set aside time to see me first thing when he arrived in Gainesville & even texted me about my problems, but the dentist there would not even see me because quote: «I cannot touch you, I only just meet you, understand? I don’t know what your problem is so sorry, I’m just giving you some antibiotic, ok?» & walked away.
I was a little shocked to say the least. I called the oral surgeon (who maintained open communication with me even though he was in NY) & he gave me further instructions on how to best take care of myself until he was back in town (some over the counter things). All in all it was a very overwhelming, unorganized, & downright sketchy experience. I’m very glad that this is over.

Boy I’d sure love to make an appointment here, but every single time I’ve called during regular business hours the phone is never answered, and my messages are never returned.

Have been going to Coast Dental for over a year. The staff upfront are a little dry, but they are very busy. But the staff that work with the dentist are WONDERFUL. Very nice ladies and remember not only your name but your dental history. Dr. Son is also very pleasent to work with. It can definitely get a little pricy, but of course that has more to do with your insurance then anything else. Dr. Son’s assistant’s even follow up with you and again are WONDERFUL and explain all of the procedures, especially Serina. Coming from a customer with very bad teeth, they are a great staff to work with!

I was attempting to make an appointment and the office manager coughed loudly into my ear twice and only apologized AFTER I said something asking her not to do that. She put me on hold for 3.5 minutes and then returned saying: I believe we will not be a good fit for you as a new patient. Y ou may want to look elsewhere. As the HR specialist for a federal agency I can assure you I will spread the word that this is NOT a professional staff.

I have been a patient here since around 2008. Dr. Potter was still there and she was the best part of the place. I was never impressed with the place itself, it looked like a dingy florescent back alley strip mall office. Dr. Potter was so amazing, that I overlooked the dental assistants being complete zombies, and the up-​selling of ridiculous unneeded items like a 99 $ toothbrush and 25 $ toothpaste.
Dr Potter has left that practice and I was assigned to a Dr. Son. I stayed there because I was familiar with it (even though the office staff and dental assistants were ever changing). I wanted to give Dr. Son a chance.
I have been to many dentists in my life, orthodontists, endodontists, and although I have never looked forward to visiting them, I never dreaded going just based on the fact that they were jerks to me. Dr. Son is a jerk. I have never been treated with such judgement, or meanness by a member of any medical profession. I have never seen such incompetence, rudeness, and cruelty coming out of the mouth of someone that I expect to handle me with care and heal me. He was verbally abusive, and I left that office in tears because of it. I did go back, thinking that maybe he had had a bad day but he was even worse. To the point of trying to make ME to blame for his mistakes in communicating my treatment plan correctly. I was in tears again when I left, but this time they were angry tears, not from being humiliated.
I am worth more than that, I don’t want anyone with that kind of negativity and lack of passion and respect for their own chosen profession to make me better. No one should put up with abuse of any kind, even from someone with many degrees and a big title in front of their name, it doesn’t entitle them to make you feel small.
I actually found Dr. Potter in town, at Tioga Dental and have made my appointment there, already just over the phone that office has shown that they care about me and my health and that i am comfortable and happy. I went and got my xrays from Coast Dental and they didnt even care I was leaving them.
DO not go there, value yourself more and not give this SOB any more money or sense of power over his «patients».

I was a patient here for about a year and just couldn’t take it anymore. The facility itself is reminiscent of a tanning salon. There is absolutely no concern for privacy and instruments/​supplies are stored in plastic tubs. Turnover of dentists and assistants is high, so I never saw the same person twice.
I am used to my dentist ensuring that I stay on a regular cleaning schedule. I never received any reminders about cleaning or concern when I just disappeared. I was just one of the many they crank through their machine.
Appointments were almost impossible to get. I genuinely had to rearrange my life to make time time for appointments. It was just frustrating that they are so overly booked and seemingly understaffed.
I also didn’t appreciate the «up-​selling» of products. From fluoride toothpaste, to electronic toothbrushes, to some type of liquid gum cleaner. They were constantly trying to get me to buy products. Was this a used car lot or a dentist? This place became a money pit in spite of the crappy state of Florida dental insurance I had.
I’m never happy to go to a dentist and I’m especially happy to never have to go to Coast Dental again.