Jiffy Lube

Okay, so I did a review a while ago but I accidentally reviewed the wrong place. Here is the review that was meant for it.
What amazing top notch service. I came in for a few routine things and to fix my a/​c (it’s about time I got it fixed) and the staff were really polite and personable. It was a busy day for them, and they told me it might take 1 – 2 hours to get it done and apologized for the wait. And here I’m thinking ‘I’ve waited longer for less to be done’. Anyway since I live in the area I walked back home and left the car with them. They called me in maybe an hour and 15 minutes to let me know they were almost done and notified everything was fine.
So I go to pick it up, the manager greets me, but now he has a noticeable limp. He explains he fell off a ladder and may have sprained his leg. Naturally I was concerned but he declared he would be okay for the rest of the shift. He then apologized that the crew forgot to rotate the tires, so I was given a discount while I waited for a tire rotation (10 minutes at most). I’d like to highlight this. The manager was more concerned about my car and customer satisfaction than anything else and should be recognized for his commitment to his job.
The car was vacuumed, loose change was piled neatly on the passenger seat, and best of all they werent pushy about sales. You have car issues? Hit these guys up.

Rip off!
I bought a Groupon and when I drove up both guys were displeased because they didn’t know how to redeem it and told me so – like it was my fault.
I get settled into the customer service area, and they take my info because I’d never been there and wasn’t in their system… because my vehicle’s tag wasn’t in their system as I’d. Never. Been There. (Important point.) So, they then struggle, calling other places trying to figure out how to redeem the Groupon and end up telling me that I can’t use it because I already redeemed it… mysteriously since I’d Never Been There!!! I wasn’t even in their system. If I’d been there before, I would have at least been in the system for pity’s sake.
So, I was turned away. The money I spent on the Groupon… wasted, my afternoon… wasted (this took waaaaaay longer than the advertised 20 minutes and they never even got to my car so I have to start over somewhere that definitely won’t be a Jiffy Lube.)
I’m pursuing this through Groupon and plan to make a formal complaint against Jiffy Lube because really… it’s uncool to sell advance deals and then screw people out of their money.
At this point, as a best case scenario, I’d question their integrity.
*****
Update: when filing a ticket with Groupon, I discovered that these employees accused me of using this on July 2. I didn’t even purchase it until July 30!!! Blatant refusal to honor my good faith purchase.

Great service, courteous, honest and fast. Stopped in on the way back to TX to get oil change and make sure car was in good working order. They checked everything and didn’t try to upsell me on anything I didn’t need.

David and the guys at this particular Jiffy Lube location got my vehicle in and out at a pretty good pace. I usually go to the dealership and it sometimes takes an 1 ½ hour to 2 hours just to get the oil changed. If you need a quick change with professional service — this is the place.

Awesome service this morning! Such a helpful pair of guys! I have a LONG drive ahead of me, and I feel much better about my old Honda on the drive now.

Drove in for an oil change and they had advertised 24.99 but they decided to give me signature oil change without letting me know. Lesson learned for me.

This place is really lacking in quality service techs that can actually work faster than a snail’s pace. The poor guy running the register and checking everyone in was powerless, as our quick oil change took over 45 minutes. So much for an in and out stop! When we arrived, we were the only ones there besides one other couple. The bay we pulled into was empty. Connected to this place is a full service mechanic, so the waiting room was shared. But there weren’t nearly enough chairs. We were just driving through, and therefore won’t be back, but they are in serious need of more help!

A one star rating is too good. Wish I could give them no stars or even negative stars. Not professional or reliable. TOO expensive for the quality.
Really this is the worst customer service that I have recieved. I had a «signature» oil change, my air filter replaced, and tires rotated in December. It came to just over $ 100 and they didn’t even vacuum the floors of my truck. the worst part is that when rotating the tires on my 4 wheel drive vehicle the automatic locking hubs (which should stay on the front wheels) were rotated to the rear wheels along with the tires. 1) This left me with no 4X4. It wouldn’t matter so much in Florida but I drove north and got stuck in the snow and had to be towed out. I was scratching my head as to why my 4 wheel drive wasn’t working. 2) When I finally realized what had happened it was too late to save the hubs and just put them back on the front wheels. They where shattered and have to be replaced. Incredably each one costs over $ 400. I have tried to make contact with this Jiffy Lube’s owner but so far it seems that there is no ownership of mistakes made by the employees. It is really disappointing that such a basic service could end up in such a disaster.

I found this location to be better customer service than the Archer Road one. They are both in the same general area. But had a better experience at this location (next to Momoyaki).

This place is a JOKE. Do not come here.
We brought in a diesel and they told us they could change the fuel filter with no problems. They were wrong of course. They didn’t prime the filter right and the manager even admitted to us that he had done it wrong.
We ended up not being able to start the car due to their idiocy, and had to have it towed to a real mechanic. Thankfully we found a great guy who was immune to the epic failures of Jiffy Lube and he fixed it up for no charge. The guy who towed us told us some more stories about how the guys at that particular Jiffy Lube had screwed up a few people’s cars. One time they drained the transmission fluid in someone’s car rather than their oil and their car broke down several miles later. Fools.
Even after they screwed up our car, they refused to take any responsibility. The pompous manager would not agree to cover any of the towing/​mechanic fees and actually acted like we were putting him out by trying to get the car started.
Seriously, do not bring your car here if you want to drive off in it.