PetSmart

I usually stop here a few times if I need to either after work or during lunch break just so I can get what I need for my pets such as dog or cat food. It is always clean and very well organized. Four stars out of five only because sometimes the customer service isn’t the best. Sometimes you can tell some of them don’t want to be there and they just go slow but they’re never rude. Other times it’s excellent! Trust me… I work retail and I can tell you I know how that is. But overall this is a great place and again very well organized and very clean. It’s so great just to be able to walk next door after I get off work and just quickly get what I need and go. If you’re looking for a very clean pet store and like it organized so you can find what you’re looking for and/​or in a rush, check this PetSmart out. I always see so many people there with their dogs and they have great events that they do every now and then.

Great groomers? I was there today shopping around (left all my items and walked out) when I witnessed the «groomers» mishandling a small dog. The woman kept pulling at the leash and telling the poor dog to «stay and stop» as the dog was whimpering in pain. The shears would get stuck to its fur and she would yank at it as the dog whimpered. I was horrified. I even knocked on the window and told her to stop. I got a manager and complained about how rough the groomer was and how flustered she looked. I am never going there again and I will never bring my pup the «groomers.» I’m sorry if my review offends some but as an animal lover I couldn’t stand for it. I want to spare another fur baby from being mishandled.

Great groomers! Jamie was wonderful and calming to my nervous dog. She got the job done and was polite and professional.

INCOMPETENT GROOMERS!!! Don’t waste your time booking an appointment. The online system that us boldly advertised all over the door doesn’t work. I walked in person to book again SINCE they said the online system did not coordinate with their calendars and they still double booked me. They called me last minute to say sorry we’ve already given the spot to somebody else and we don’t know what we can do about it. Between the vet doing my dog surgery twice because they were too lazy to tie individual stitches for her hernia operation and instead did a single running stitch that ripped and accepting no responsibility to now the groomers being totally incompetent to even handle something as simple as scheduling I am never going there again!!!

Wide selection of products, but on the expensive end. However, they are always emailing coupons so if you sign up almost weekly you’ll get a 5 to 10% off coupon.

Worse customer service for Banfield. Called several times before they close to get my dog scheduled for checkup and shots. For through earlier and they said they were booked til June. Apparently they turn off phones before they close at 7pm! Called the Banfield in Chantilly and was able to make appointment immediately for this week.

Well how do I start, This Store it’s one of the new ones in the area, nice & clean, the problem that we had with this store is the grooming service, the first time that we bring our little dog here they recommend to shave it down because the hair was tangle right. Ok, we say yes, they recommend to brush his hair more often (we do 3 times a week) they recommend the right tool to do it (we get it there) and everybody was happy, the second time we took the dog again they came with the same recommendation, and we did it again, the 3^rd time same story again, and we decide Not To shave him and walk away, (took the dog to another store and the job was done without Shave the dog) 4^th time (trying again) so we ask, «Why you guys AWAYS want to shave my dog down. and the respond was the same because of this and that, so we decide to take the dog to the other store (Manassas by the way) they did the job, no problem no complain and he is fine, so my recommendation is, DO NOT take your pet there because they want the easy part, Shave it down and get out, two stars is for this department, the other areas I will give them 5 stars, fish birds etc… otherwise We Will not take Our Dog there again (Not to give him a bath or will come out with no hair)…

We’ve been taking our two dogs to the Gainesville PetSmart for grooming for a while now. This last time was the final draw. They’ve never called when they were finished, not a big deal, just a nuisance, we could live with that. Each time we have their nails trimmed I’m not entirely sure they clip them at all. I know for a fact they’ve never trimmed the front 5^th nail because they started growing over on themselves, again a nuisance and I can live with it because they’re convenient.
This last time they had our dog for over 4 hours though. When my wife called to check on her they said 30 – 45 minutes. I went to pick her up and she was still on the table getting trimmed. Apparently they had to take breaks because she was nervous. That’s not what the groomer initially told me when I got there. Her response, «we’ve had a lot of phone calls and other dogs today.» Right. What’s the appointment for then? After the groomer and the manager chatted for a while the story changed. Said they had to take breaks etc. If there was a problem why didn’t anyone call?
We wont be going back. Terrible service. I guess it’s ok if you only need supplies. I would not use the groomer though.

The service provider in the fish dept is always incredibly helpful with my new journey of fish tanks. She is incredibly helpful and educated! Thanks PetSmart for your assistance with my new hobby!

This review is primarily based on the Grooming Salon.
First of all, a little background, I used to work as a Bather in a PetSmart. So I’m a little biased when it comes to grooming. Even tho I don’t work for the company anymore, I still insist on doing all of my pet shopping at PetSmart.
I have taken my two dogs, Frankie and Amy to this Gainesville location several times. Actually, lets say about 4.
Every time it has been a different groomer, I haven’t found a single groomer there who has done a good job. This last one that I had done today was much better than the rest but still an overall lazy job.
Frankie is a Cavalier King Charles Spaniel, not much actually grooming to be done, altho my mother would rather I shave her down. She’s just a bathe and trim kind of job. The only thing I really need from PetSmart for Frankie is a clean nail trim, toothbrushing, and ears cleaned out well. Everything else I usually do at home. EVERY SINGLE TIME, Frankie has come home with the same rancid breath she went in with, and every drop of earwax she took in with her. She does not have ear infections, just dirty ears like any other dog, and the same bad breath any other dog has. A simple ear cleaning with a cotton ball should suffice (which it does when we clean it at home) and a quick toothbrushing freshens everything up. It is just obvious that NONE of the services I pay for are actually getting done.
On the note of services I paid for, $ 11 for a toothbrushing??? UNREAL! When I worked for the company it was a mere $ 4 to add on to a regular grooming for toothbrushing. PetSmart you are insane! $ 11 would pay for a new brush and a tube of doggy toothpaste!
Amy is a Shitzhu and we get her a shave down cept her ears, which are just trimmed evenly. I don’t know what is wrong with the groomers at this location but no one can seem to understand me when I explain I want a full body shave down, including the face. BECAUSE, everytime I pick her up I have to get them to trim the face down more. They leave her with bushy old man eyebrows and a full facial beard. It may look nice but she’s a girl and I make myself clear about the style I want for her.
For two dogs each weighing 13lbs, I paid $ 113 including the toothbrushing.
Since your groomers are retarded and lack skill or decency to give my dogs the grooming I pay for I will from now on take my business elsewhere.
Sidenote, this is the only pet store for miles to sell a decent selection of pet toys/​treats/​supplies. I do wish there were more local pet shops.