Soma Intimates

Horrible customer service and policy. I received a gift of pajamas from SOMA from my mother. She did not include a gift receipt… she is elderly and lives in Florida. When I brought in the PJs for return, I was told since I didn’t have a receipt that I could only do an exchange… find something else I liked at the store. Well, I don’t shop and the store and really don’t like their merchandise. I’d prefer cash… or an exchange at Chico’s…which also owns SOMA. I was told that wasn’t possible. I was also told that because I didn’t have a receipt, I wouldn’t get the full price on the price tag (which was $ 75). I was told that I would get the sale price of $ 49.99. I asked for the Manager’s help. She went into my mother’s account — using her name and phone number — and saw that my mother didn’t have any purchases since June 2015. So, she couldn’t figure out how much my mother paid for these PJs. In the end, after being treated as if I did something wrong by just returning something, the manager only gave me about $ 36 back, saying that is the now current sales price. So, I was given different information about the price I was getting back and they treated me as if I WAS DOING SOMETHING WRONG BY RETURNING A GIFT. This is one reason why I don’t shop here!!! If anything, I should have been given the $ 49.99 price, not the current sale price. I think the manager wanted to punish me since I told them I didn’t want an exchange because I really didn’t like anything there and already have tons of pajamas. Why make someone happy if they aren’t a regular customer, right? Well, I would advise people to shop elsewhere. And, I will be calling the regional manager and their corporate offices. Just because I did not have a receipt does not make me a criminal!!!

Very high quality. Accurate bra fitting. Store is very nice and clean.

New favorite! The staff are so nice and helpful, with the exception of just once, but the rest of my experiences here more than make up for that! Great selection, no problems at all with returns, and competitive prices.