Cross State Moving

Rip-​off
Charged twice more than original estimate. Mandatory shrink wrap charge for ALL items drove cost up by almost $ 500. This is not made clear at booking.
Living Social coupon moving rate is $ 175 per hour, normal hourly rate is $ 95.

I made a huge mistake & didn’t do my research before buying a groupon. FYI– this company has an «F» on BBB and it’s for reason, to make a very long story short, I purchased. Groupon. Right from the get go, I was charged $ 130 for «travel time». On the day of the move, I requested the movers to come early. Not only did they not come early, but they were late. In addition. No one called me! When I called I talked to Ashley & she was extremely rude and offered nO apology, we were basically told that things like this happen all the time an we were asked if we would like to reschedule? After not showing up & being hours late, we were forced to find another moving company the last minute.
Moving is stressful enough, but dealing with this company was horrible. Do your self a favor & don’t use them!

I purchased their Groupon for $ 239 for 2 guys for 4 hours. The guys move slow as snails and it took 8 hrs to load and unload a two bedroom apartment. Actual total costs $ 1510.50 plus the groupon costs. THIS IS A SCAM!!!

Alright, I’m in the transportation industry so I kind of knew what to expect. From the time I contacted Alfonse to the time the truck delivered I was treated well. I fully expected to have to pay before anything got moving. Why would a company unload a truck of your belongings and fill up your house before you pay? My biggest headache was a miscommunication between the driver and dispatch. We were told the shipment would be early but were given the drivers number to confirm. He informed us that he would not be early but that he would be on time. No problem. When the truck arrived, on time, there was some waiting around for the crew to unload. One of the guys got a «call» and had to leave but there was another guy sent to help unload. Our move was 2100 miles and despite the natural anxiety that comes with entrusting your life to someone everything went relatively smoothly. My one complaint is that my wife called and did not get Alfonse but spoke with someone else who was a complete A-​Hole to her. That would be the only reason I didn’t give them 5 stars.

If I could give a –1, I WOULD!
I bought a Groupon with them and I was quoted $ 398. The movers arrived between the window that was given to me. However, there were only 2 movers and one of them kept taking notes (Armando). The other mover was very hard working. Armando hardly worked or moved anything. I had 5 friends help me move in addition to the movers, and if my friends weren’t there; I would’ve been screwed.
As soon as the movers came, Armando told me to have my friends bring the stuff down to the loading dock from the 5^th floor and he’ll arrange it in the truck. I told him no — he needs to do the lifting and work for his money. The time when he did work, he was very slow and inefficient. It got to a point that even my friends told him to stop playing with his notepad and start working. To which he said that «everyone wants me to work because they pay me» to which my friend said «that’s the beauty of money — it makes the world go round and round». Lol! Also when we were finally close to packing up, Armando closed the truck without telling me. My friend informed me that he had closed the truck and there’s still some miscellaneous items that needed to be in the truck. So I asked him Armando to open up the truck which he did.
Then the movers took an hour and half drive to come to the unloading destination when it should’ve only taken them an hour. I called Armando and he told me he had to fill up gas. He also told me that him and his partner are hungry so to have food ready! Really? !
Anyway, when they reached the unloading destination, the movers wouldn’t unload/​unlock the truck until they received payment in full of $ 398 + 2 additional hours ($ 260), because they thought in their infinite wisdom, it’ll take them 2 hours to unload the truck. I told him I’m happy to pay the original amount of $ 398 plus any amount we go over. I was uncomfortable paying an additional 2 hours for services that weren’t rendered as yet and we went back and forth for about half an hour. I finally agreed to pay the 2 additional hours but then Armando informed me that the half hour that we were disputing about money, will go towards the moving! So technically we have an hour and half to unload the truck. At this time my wife was pissed off and she called Sam (owner/​manager) and asked him to have the movers work for a full 2 hours and explain why we’re charged an extra 2 hours before the services are rendered. Sam didn’t have an explanation and just hung up on my wife.
Also, when unloading the truck, Armando was more interested in getting the tape of his blankets that he wrapped around my furniture then actually moving the furniture. They were going so slow that my friends decided that we just unload the truck and put everything on the drive way. If it weren’t for my friends, we wouldn’t have moved in an hour and a half.
Also, we paid the movers till 845 but they were done at 830 (Thanks to my friends) but then Armando got his notepad again. There were plenty of stuff that he could’ve done but he loves his notepad! At the end, Armando asked me for tip (again really?!), so I told him to go ask my wife for a tip ;) He just said never mind :)
Like they say — you pay for what your get it. No wonder they need Groupon to advertise but Groupon cannot save a horrible business like this!

I have had a great experience with Cross State Moving. Scheduling the move was easy. When the movers showed up, they worked diligently and were polite. All my stuff is in storage at their facility, and I just scheduled them to bring all the stuff back to my new apartment in a few months. And, I’m definitely looking forward to having them reassemble the furniture and unpack the big items when I move back in.

Fast excellent service. Took care of my apartment move on a long haul. The guys working were very careful with my things and the owner contacted me directly to make sure things went well

I really am shocked to read these reviews. From the time I first contacted them about a groupon deal and explained I only need unloading services, I was treated with respect and courtesy. Tori was a breeze to work with and made everything very easy and responded back to emails normally within 2 hours! She emailed me and called me to confirm our appointment and advised me that Alex and Nicholas would arrive between 2−4pm. The day we moved it was sleeting, windy and cold. Honestly, it was miserable. Alex called me at 2:05 and said they would be there in 15 minutes. I do not have enough good things to say about Alex and Nicholas! They really were amazing. They unloaded our 17ft uhaul in under an hour. The only casualty in the move was a can of hair spray. Our couch was especially difficult to get into the tiny door frame, they worked together very well and made it work, no damage. Alex was very good at keeping things moving as quickly as possible. Nicholas was polite, friendly and funny. I would absolutely recommend cross state moving to any one!

I bought a living social deal for these movers, thinking how bad could it be? well — bad does not even begin to explain it. after I bought the voucher, I read the reviews, and was having nightmares. however, on the phone — Sam gave me a quote, and seemed reasonable. I asked multiple times for all the expenses up front, and he said it would be similar to what was quoted, on paper. However, come moving day — my bill was over 1.5 times higher than the quote (over $ 600!!!), with several add on fees! of course, then he turned rude and angry over the phone and refused to be reasonable on the quote. If I didn’t he pay, they refused to deliver my items in the truck!
I have never experienced such bad customer service, and would never recommend this company to anybody, especially with the stress of moving.

DO NOT USE THIS COMPANY.
As with any moving company, I expected that the actual cost of my long-​distance move would be higher than my estimate. I did NOT expect that, among other things, the contract would be seriously breached and my goods would be lost. The staff at Cross-​State Moving is unprofessional, rude, and (based on my post-​move dealings with them, it appears) moderately illiterate.
In particular, if you are looking for long-​distance movers, note that Cross-​State cannot guarantee you a delivery date. More importantly, they will only give you 3 hours notice on the day they do actually show up to deliver your goods. Hope you don’t have anywhere to be that day…
I would give zero stars if it were an option. Save yourself the horror of dealing with this company and use anybody else instead.

Do not use cross-​state moving. The management is absolutely horrible, and the service even worse. All of our boxes were crushed and mangled. Every single piece of dishware that was moved was shattered. The moving is completely unprofessional and it is not even a bargain! They lied about the quote and ended up charging much more than originally quoted. Dealing with the management is an absolute nightmare, and I was flat-​out told that they often lie about timing to customers. Do yourself a favor and look elsewhere when moving.

I’ve had nothing out of the ordinarily bad happen during our big moving day. Cross State was on time and did everything in the estimated time i was quoted previosly. The movers spoke English just fine and did everything was asked of them. I probably would have picked a different company if i had read the reviews first, but i’m glad i didn’t.

DO NOT USE THIS COMPANY!
Everything the previous review says is exactly what I have experienced. I moved across the country. More than two months later, my belongings still have not yet arrived.
When I speak to the staff at Cross State Moving, they are rude, if not disrespectful. They talk over me and are argumentative. They promise that my belongings will arrive, but they do not. The arrival date is ever changing. Four days ago, I was told my belongings would arrive in 4 – 5 days. Today when I spoke with the driver, I was told it will be yet another 4 – 5 days.
I don’t even know if anything is broken or missing yet, since it has not arrived. I have been staying in an empty apartment for three weeks now as a result of Cross State Moving’s failure to deliver.
In addition to the issues with delivery, I was charged more than twice what I was quoted.
I would give zero stars if I could. This company has been nothing but a headache. They are negligent and irresponsive to my legitimate concerns.

In short, the movers arrived 2 hours after their arrival window, the truck was not big enough to accommodate all of our things requiring multiple trips, and furniture was damaged. Frustrating. Once the movers arrived, they worked quickly removing the boxes. However, because of the multiple trips, the move took 4 and a half hours to complete. We were not charged for travel time for the multiple trips, but we were told at the last minute that we would have to pay for the last 30 minutes in cash. That did not seem legitimate. While I’m happy to say that we have not found anything broken in our packed boxes, our furtniture and walls are another story. A corner was broken off a shelf, dressers and shelving are scratched, handles broken on containers, and scratches on walls from bumping them with furniture. An overall disappointing experience.