Kay Jewelers

After searching in multiple jewelry stores at lake forest Kays by far had the best service and selection. Staff was very helpful and honest with what accessories would go best with my jewelry. It was good honest service and I will be back thank you guys!

The Kay Jewelers in the Lake Forest Mall is a joke! Do yourself a favor and go across the way to Littman’s. Much more professional and friendly staff. Every time I went into Kay’s the employees seemed lost and who ever I talked to first always passed me off to someone else. I still decided to purchase a wedding band there because I liked the way it looked. When I went back to pick it up it took the employees 30 mins to find it. When they finally did find it they would NOT give it to me because they said I was given a ring at time of purchase that I needed to exchange for this one. I was never given anything except a receipt but that wasn’t enough to pick up my purchase. They made me feel like a thief and that I was trying to steal from them. I had to yell at them to check the security tapes and to call the employee who sold me the ring. They manager even asked if I could come back another time… two days before my wedding! They finally figured out their mistake and gave me the ring with very little apology. They were really rude the whole time.
Once I wear the ring for awhile I realized it didnt fit right. This size was too big because they couldn’t even take the time to size my finger properly. As a first time ring buyer this service was really poor and really none existent. All they did was oven the case and show me rings I pointed to. When I went to return the ring they refused to take it back because I didnt have the same credit card I used to purchase the ring. I was told it was store policy not to take returns without the same credit card. After calling costumer service I found out that was false. These employees really didnt know what the hell they were doing and they were rude the whole time. They showed no concern that I was upset with my service and really just wanted me to leave the store.
NOT WORTH THE HEADACHE. So many BETTER stores to buy jewelry.

To preface — they received a 2 star instead of a 1 star because the finished product looks lovely.
— initial estimate for ring alteration work was $ 25 – 50 (quoted by manager)
— second quote was $ 163 (but they would give it to us for $ 150)
— go to pick up the ring, final price was $ 250 (but now they would do it for 200)
— manager lied to us stating we never were given any such quotes (lied right to my face)
The managers at this store will make you promises of a great deal and discounts but will not follow through with such deals at check-​out. They will lie to get your business.
Buyer beware!

I have never been more dissatisfied in my life with a service than I was with this Kay Jewelers! I purchased a ring for my birthday at a different kay jewelers and took it to this location to get resized because it was closer, got the ring back the stone was no longer a purple amethyst but a white topaz instead then I they try to convince me that its the exact same thing i dropped off, it wasn’t, i had photo proof. To make matters worse they are so concerned about their sales and getting their commission they pay NO ATTENTION to the comfortability or wants of the client. I purchased some earrings, 1. way out of my comfort price, 2. at a price that was rung up much higher than I was told and when I tried to return them, I was given the run around, lied to and manipulated to the point the earrings were no longer in my possession BUT THEIRS the credit was not on my account although I had the receipt of the return. Already upset I contacted customer service who contacted the store to figure out what the issue was and Joan, the manager and sales rep who sold me the earrings, said she was holding on to them to give me a better price although I that is not what we discussed nor agreed upon. They are very pushy and tried to use compliments to sway me to keep the item i returned. I will NEVER return to this location again. If you are looking for quality customer service where you will feel like your wants matter this is NOT the location for you!