Maid Easy

I’ve been trying to book them for months with a living social deal — no one ever replies to the emails and certainly no one calls back from any of the numbers. I finally wrote to living social for a refund — I wish I could comment on the actual service, but well they won’t call to schedule. Oh well.

Another person burned by the Living Social deal. No response to calls or emails.
Find someone else.

Great job! My roommates and I were very happy with their service. or floors are sparkling and finally the kitchen is clean. They made my bed and made the room look bigger from cleaning. Turned or hot mess rowhouse into a clean castle! They were so flexible with our schedules and cleaning needs. They responded promptly to emails as well. Thanks livingsocial for introducing us to this great company.

Jaqueline and Heidi just left my apartment. They arrived at 10:30 (arrival time was supposed to be 10 – 11) and they left at 12:15. My apartment is immaculate. Gold stars: they removed the buildup on our glasstop stove, and the calcium buildup in our stone-​tiled shower. The floors are spotless, the couch and chairs were vacuumed, EVERYTHING is dusted (including the windowsills, which everyone seems to complain never get done). I was out at the grocery store and they called me to give the place a check before they left, instead of them just taking off – very nice.
I’d go with them again for sure. I only deducted one star because it was difficult to get in touch with them initially, but if given the option, I’d deduct just 0.5 stars. I think if you’re willing to hound them a little bit in advance, it’ll be worth it.
Go with Maid Easy, and ask for Jacqueline and Heidi.

I had a deal for a cleaning that I got as a gift. It took me over a week to make an appointment because they don’t respond to emails in time, and never give you the proper information. I finally managed to confirm an appointment and they showed up at 11 am instead of 1pm. Lucky I was home, but it is completely unprofessional, and from other reviews, it’s obvious they don’t care much about that.
The cleaning itself was okay: staff of 3 spent less than 1 hr in the 2ba/​2br apt. They did all the major stuff but lacked care in many things, including skipping over cleaning hard wood floors, and dusting half the blinds.
I won’t use this company again and do not recommend it for others. There are better ones out there who actually care about customer service.

I had to call them so they could inform me they’re running late. Showed up 4 hours later. In the future, I will definitely make sure to check the company out before I buy any more coupons.

Like others, I purchased a a housecleaning from Maid Easy through Living Social but had great difficulty scheduling it. My calls weren’t returned. And my e-​mails were sometimes returned — but only after a few days had passed.
Eventually I scheduled something a month in advance (good luck arranging something sooner), and then they didn’t show. I didn’t receive a call or e-​mail that they wouldn’t be able to make it or were running late; they just didn’t show up. Thankfully, LS refunded the purchase price of the voucher at that point.
If I could give negative stars here, I would.

Maid Easy accepted my payment and purchase thru a Living Social special. Never returned my email or my call to schedule an appointment. I had to go through Living Social to get my money refunded. VERY poor customer service!

I hate to do this, but I think the branch of this service that we used has switched hands — never showing up on time, calling to confirm for days they weren’t scheduled to come in, and rushing through the job like the house was burning down around them. We no longer use this service.

Avoid at all costs!
We used them because of an online deal, and were sorely disappointed.
First, they said they would come between 1PM and 4PM; instead they arrived at 10:30AM. Then, they cut corners, skipped details, and didn’t put things back where they found them (arm chairs and furniture were left in the middle of the room, etc.)
Worst, though, was that they stuffed things that were lying around in the kitchen in the oven — including a plastic cutting board! We never keep things in the oven… it’s a good thing we found it while pre-​heating the oven, before it caught fire!

I used Maid Easy this past Saturday because of a Living Social deal. Who could pass up a whole house cleaning for a 3BR/​3BA 2500 sq ft house for $ 58? So, I made my appointment by leaving a message on their answering machine. I got a call back and scheduled an appointment within a 4 hour window. I received a call the day before the appointment with a 2-​hour window.
The two women who cleaned my house did a fabulous job. Since my house is actually more than 3BR and 2500 sq ft, I told them to bypass a couple of my guest rooms since they’re rarely used. At any rate, they proceeded to clean for about 2.5 hours.
I’m VERY meticulous when I actually clean my house, so I was skeptical. Once they left, I checked everything out and literally gasped. I couldn’t have done it better myself. As a matter of fact, my master bath shined like the first day I moved in, and the hardwoods looked new as well.
I was so happy, that I proceeded to email the company and ask for the ladies’ names. Yeah, I guess it’s rude that I didn’t ask? I dunno. Anyway, they’re Roxana and Mercy, and I’ll be calling them in the future — even if it IS at the regular price.

My experience with MaidEasy was mediocre at best. I wrote an email to the company expressing my displeasure, and they never responded to me (after over a week.) So, they clearly aren’t concerned with customer satisfaction! In addition to what I listed, I also discovered that they didn’t wipe down ANY of the cabinets in the kitchen nor the top of the refrigerator. They totally skimped (they were probably in a hurry from being 2 hrs late). Below is the email:
Hello —
On Monday I had my house cleaned by MaidEasy. I know that I did not call you within 24 hours as your policy requires, but I want to tell you several reasons why I was dissatisfied with the service.
The house cleaners were supposed to arrive between noon and 1pm. They arrived at 2:45pm. They left at 4:15. I think that they rushed because they were so late. This was not acceptable.
I have a one bedroom/​one bath home. I used a certificate good for up to 3 bed/​3 bath. I expected that they would do an extra detailed job since my place is small. This was NOT the case. When I later looked at your website, I found several things listed under the service that they did not do AT ALL.
From your website:
Entire home
Pick up and straighten; edge/​vacuum carpeting; vacuum stairs; vacuum upholstered furniture; remove cobwebs; dust sills and ledges; spot cleaning to remove fingerprints; thoroughly wash vinyl and tiled floors; dust baseboards, sills and décor; dust wall hangings; clean patio and entry door windows; sweep outside entrance ways; remove trash; clean and disinfect trash cans.
Kitchens
Wash counters; clean kitchen sinks; clean outside of appliances; wash and wax kitchen floors; damp wipe cabinet doors; load dishwasher; remove trash; clean and disinfect trash cans.
Bathrooms
Clean and sanitize entire bathroom including fixtures and mirrors; clean bathroom sinks and counters; clean and disinfect toilets, tubs and showers; change towels; remove trash.
Bedrooms
Make beds and change linens; vacuum floors; remove trash.
And much more…
Other services are available to meet your needs.
They did not do any of the items that I highlighted. They did not remove cobwebs in the bathroom. They did not clean my window sills. I have a few house plants, and there was still dirt from the house plants surrounding them on the window sills — it was clear that they had not been touched. They did not dust the baseboards. They did not dust the picture frames on the walls. They all still had a line of dust along the top of them. They took out the trash, but they did not clean or disinfect the trash cans. Additionally, they didn’t even pick up my shoes at the entrance to the house to clean under them! They only cleaned around them, leaving dirt on the floor. There were various areas that were left dirty (like where there were electrical cords there was still a lot of dust).
Needless to say, I do not consider this to be a satisfactory job. I had to continue to clean after they left in order to be ready to receive company.
sincerely,
Kristi K

Maid Easy is great to work with! I requested the same ladies to come each time and they have. I have requested a few particular things and they are more than willing to oblige. If there isn’t something that was completed right, I call and everything is rectified. (when they were new in my home) Everything is cleaned top to bottom! I would recommend them to anyone!

The owner responding to my review with more insults and lies about my parents and their house just goes to show the lack of professionalism this company has. How much easier would it be for a cleaning crew to make excuses about the client to cover their a**es than to own up to doing a careless job? I know for a fact my parents house was not unreasonably dirty. They consistently maintain a clean house but took a break for a few days since they scheduled the cleaning –after all, what’s the point of hiring a cleaning service if you’ve already cleaned the day before?
Let’s just say for the sake of argument that a gift recipient’s house was as the cleaning crew claimed, it is still unprofessional and downright rude to make remarks about the cost of the gift certificate when the company knew it was a gift AND then claim the customer’s house is grimy. Even if the one month old toaster was covered with grime, is that a reason to permanently damage it? Even if the entire house was filthy, even if my mother asked questions and made special requests that crew was uncomfortable responding to, there are professional and polite ways to address customers and work to satisfy them… if you want to keep them and/​or generate more business through referrals that is. Obviously not the case here.
So if you hire this cleaning service, treat them like company — make sure to clean before they come!

I cheated on my regular cleaning ladies to try out this company because living social had a really good deal.
The two ladies who showed up to clean my house did a terrific job.
I was skeptical at first because the lady who I made the appointment with over the phone was telling me that they would only take 2 hours to clean my entire house. My regular cleaning ladies take 4 hours. The woman on the phone was very nice, though, and followed up by calling me the day before and the day of to confirm my appointment.
So, come cleaning day these ladies cleaned my house top to bottom in 2 hours. When they left, I looked around and everything looked great to me. They weren’t as super anal as my regular lady, but nothing was glaringly wrong or dirty. I’m satisfied. I was scared that after just 2 hours I would look around and see a lot of things that had been skipped over, but not really. In fact, they cleaned my floors even better than my regular cleaning help. My husband was like «why are the floors slippery?» Um, cause they’re clean! Depending what the price is w/​o the living social deal — I’d use them again.

This is my first review. Today would have been my third monthly cleaning with Maid Easy… except also for the third time they called to tell me they were running late and we had to cancel. I will find a new cleaning service.
The cleaning was fine and the price fair, but the result was mediocre at best. I paid $ 25 extra for the inside of the oven and there are streaks and cleaning product all over it. Definitely NOT worth it.
I think with the plethora of services out there that i can do better.