Performance Bicycle

David at the store fixed my ancient 18 speed within minutes of me entering the store for the first time. He also gave me excellent advice. He said no charge, but I did by a kickstand which instantly installed for me. The cashier was very friendly. I left feeling like I had just found an oasis of good will and peace, and am very thankful.

I was looking for a pair of cycling shoes and when I came in the store, the manager was helpful and knowledgeable. I found a pair of shoes that I really liked, but didn’t have my size. So, the manager recommended me a pair that was more expensive and gave me a price for the cheaper one! They also put cleats in for me. I would definitely come back!

Excellent service. The mechanic knows what he’s doing and fixed my bike on the spot without a wait. Another employee went above and beyond helping me pick out a bike carrier AND assembling it on my car. And the store manager was friendly, and very helpful!

This place absolutely ROCKS!
From the minute I stepped foot in the door many years ago (and bought my bike there!), I’ve consistently been treated like I was their only customer! The staff here is amazing in the way that the help with any questions, sticky problems I encounter, or recommendations. They’ve made cycling, for me, a wonderful experience!
Dave, one of their «spin doctors» is probably the most knowledgeable bike technical guru I know. He always takes time to show me ways to keep my bike in tip top shape and helps me to maintain it so that I can take the long rides.
This is my shop… check them out! You’ll make it your shop too!!!

Superior Customer service. My son’s bicycle was stolen at the Univ. of Md. We drove around campus and found the bike locked on to a rack. We needed to confirm that it was ours, so we called Performance Bike. They looked up the original sale and were able to verbally confirm the Serial numbers matched the bikes. When we called the police, we were told that we needed proof of ownership. I again called Performance, and they printed out a receipt and had it ready when I came to pick it up. We called Performance a total of four times within about 40 minutes and each time, they were extremely professional, courteous and so very helpful. They saved the day and we are so grateful!!!

Knowledgeable, attentive, and efficient staff; full repair shop; and great selection of bikes.
About a week and a half before my first triathlon, my rear dérailleur popped off and was badly bent. So needless to say, I was a bit anxious. I headed first to a Sports Authority, where I had purchased the bike and a warranty. Turns out their mechanic only comes in once a week and they weren’t even sure whether they had the parts necessary to fix it, so they couldn’t guarantee they could get it to me in time for my race and definitely wouldn’t be able to return it in time to train further. I therefore came to Performance Bikes somewhat desperate, but was immediately relieved to find they had a) a full-​time mechanic, b) the spare parts needed, and c) most importantly, staff who understood my time dilemma and did everything they could to get me the bike back ASAP. They were able to get it to me two nights later, ahead of schedule, and the repair and new part cost $ 50 which I thought was well worth the job. I came back because I noticed a completely separate piece wasn’t working quite right and they immediately looked at and corrected it at no extra charge. Lesson learned: buy a bike (and warranty) from a real bike shop; it’s worth a slightly higher price.

Maintenance guy, like others have said, is cold and grumpy. He basically acts like your inconveniencing him when you bring your bike in.

Went in to have Shimano gears checked thinking control for rear was bad. Instead, David in service sprayed and cleaned the gear lever and fixed it for $ 10. Wife was with me; ended up buying her a new Fuji hybrid for her birthday. Bike was on sale. Jeff fitted the right bike for her and we bought two new helmets. Very helpful sales and service.

wow… I showed up here yesterday to get my Bike checked out due to a flat tire. Immediate service by David and got my bike squared away in 10 minutes. I never expected to have service and my bike in the same day. Everyone was pleasant and even offered me a bottle of water… so kind. Military discount which to me is ALWAYS a bonus. The only place I go to… Great job!!!

Fernando and Pete of the gaithersburg location have been SO helpful from the moment we entered their store for the first time. We’ve went back and number of times and each time we have been given the best customer service, help, and friendly attitudes. Even with all the questions I ask, they answer with smiles on their faces. Thank you guys!

Wow… Went on Saturday the 21^st and found my bike. Mark helped me pick out a nice hybrid Diamond Back Trace 6. Staff knows their stuff. I was even able to grab a Thule Bike rack for my jeep which mounts on the back spare. Came back today and Fernando helped me with Bike shorts and gloves. I can’t say enough about this location. Grade A in my book!

I bought a hybrid bike in July and couple weeks change it for a mountain bike. Service in July was not so good. The bike had an issue with shifting from 2 to 3, but I didn’t care too much since I just needed a bike and I knew I will go in 2 most of the times. I bought the service plan as well. I friend told me that you had to make an appointment and wait couple weeks. I was afraid to leave the bike, which I ride two times per week. I went last week. I had a great surprise.
The new manager, provided an awesome service. I had my bike and my son’s bike to due tunning, change tires, change a stem and do other minor adjustments. I got the bikes back in 3 hours. I also got very good advice about the best setup for my bike, seat position, psi for the tires and so forth. I got tires in 50% discount and new rubber handle grips. Awesome service and fully recommend to go now.

My bike had been sitting in the garage for a year or so. I brought it in for a $ 99 advertised tune up. They said it would be done in 2 weeks. Called a day before to make sure it would be done and was promised it would be ready. Didn’t make it to the bike shop until a few days later. and bike hadn’t even been looked at. Maintenance guy was not apologetic but rude about it. As if it was my fault. He said to give him an hour and he would fix it. Came back 2 hours later. It was done. Didn’t get a «sorry» or anything. Just something like a grunt. Complained to store manager who was of no help He acknowledged that the store was having trouble communicating with customers and that the maintenance guy was a grump. I was just looking for a «sorry».
Two stars are for the employee who overheard the conversations and offered to take the bike for a spin to make sure maintenance had done a good job (he didn’t find any issues with the bike) and because the employee also had cool tattoos
Think I’ll stick with Germantown bicycle from now on though

I was high maintenence and with lots of questions. Ended up with a killer high-​end full suspension 29er. Stacy and Justin were knowledgeable and extremely helpful. If there was a question they were unsure of, they didn’t blow smoke. Gotta love that. I’ll be back for years.

Having visited both this location and the Rockville location, I am now going to officially state that this location is better! Rockville might be a slightly larger store, but the service I’ve received in Gaithersburg has been great. I went to the Rockville store to purchase my first road bike and they didn’t have the one I wanted in stock, but Gaithersburg did so they sent me there. I ended up purchasing the bike at a great price. It’s the Performance brand bike, very basic/​introductory but so far so good! I’ve competed in two triathlons with it so far and its great.
If you get a bike at Performance you get lifetime free adjustments. I think I’ve brought the bike in probably 5 times now to be adjusted and every time I walk in, they take my bike right away. They are so nice about it and get things adjusted quickly. The last race I did was quite bumpy (crappy roads) and it screwed with my gears a bit. I took it in a few days ago and the guy who did the adjustment was great. He not only looked at my gears, but also my brakes and a few other things. He had me watch what he was doing so I could learn how to do some of this stuff myself (awesome, right?).
I’d like to note that I stopped by the Rockville store with my bike back in June to have the gears adjusted and they told me it’d be a 2 – 3 month wait!!! I went to Gaithersburg a few days later, and they took my bike right then and there and did the adjustment. Seriously Rockville, WTF? (the only reason I even stopped in Rockville was because it was more convenient for me that day)
I’ve also stocked up on gear at this Performance location — Stingers, water bottle cage, new tire etc. Everything has been great so far!
My ONLY complaint is that every time I check out I have to provide all of my information to them. Somehow it keeps getting lost in the computer, or someone spells my name wrong or something. Hopefully the problem is fixed now… but seriously, they entered my info in 4 or 5 times now… hard to have a record of purchases if it keeps getting lost…
Otherwise, great store though!

Friendly staff. However inventory for small repair items !!! What do you mean you don’t stock Presta valve stems for tubeless wheels?

A solid bike store for those needing bikes and bike apparel. We bought our hybrid bikes, repair our bikes here, and we often visit since the bf is training for his triathlon. I like that they have multiple locations and that the staff are (mostly) handy and helpful. They don’t however, have many knowledgeable staff members for triathlon bikes, nor do they have much at this location, but they do at other locations. Prices are very reasonable and get even better during off-​seasons.

Love this place! Drove all over looking for a new bike for my son. These guys were very knowledgeable, very helpful and very accommodating. While there checking out new bikes, I inquired about their shop. my bike needed some maintenance. With what I told them was wrong with it they said they would be able to fix it for about $ 50 and it would take two weeks. Which I thought was pretty good considering it was mid-​summer and a place up in Germantown quoted by $ 200 — $ 300 to fix it.
Brought the bike the next day and the maintenance guy said, «come back in 20 minutes and it should cost about $ 50». Came back and picked up the bike 20 minutes later, it was fixed and the bill was only $ 29.
You just can’t beat that people!
A+++

It’s like and out-​of-​body experience visiting this store… good inventory, well-​stocked, seemingly a lot of employees wandering about… but you can never get anyone to help you and there is always someone who seemingly has a problem tying up the counter, and you kind of feel like you are on a candid camera recording how you will act or react in this crappy situation.
I’ve bought a few bikes from here and the prices are good, but they are always changing, so check back a few times after you buy.
Who works in the repair shop? I’ve taken bikes for the free tune ups and they must just monkey around on the bike for show because nothing seems to work better after we get home.
And be assured, a lot of the guys that work here in the summer are just no-​nothing hacks, so don’t expect them to have an educated answer. My wife bought a recommended bike rack that when I tried to install was obviously not appropriate for our minivan because of the fiberglass fin on the top of the back hatch. I sent her back to return it and someone said it would fit and installed it. She put my kids bikes on and the rack pulled the fin loose (which houses the brake light). So, she returns it again.
So, the fin comes loose then off. When we are at the dealer months later, we bring to have attached and are advised the cost of several hundred dollars. I write on performance’s website to complain. Weeks go by and no response, although they indicate 24 hours. I follow up and am told that my inquiry was in fact forwarded to retail management. (they just didn’t care I guess). Finally I get a call from the mid-​Atlantic district manager, who I explain the story in detail to. He said he will follow up with the store, calls me back and we talk two or three more times, really not believing my story and telling me he wants to do right by me but he needs to keep investigating. I say to him «just tell me that you are going to train the employees not to sell and install bike racks not designed for a specific car»… Yeah, so months later… I never hear from the guy again.

So far my experience with these guys has been great.
They have a selection for normal human beings, so that’s good — Had called a few of the smaller shops around town about a cyclocross bike. $ 1500 — $ 5600? No, this is not Lance Armstrong you’re talking to. I want to hit the canal, and cart my kids into town on a nice bike. Get real.
They shipped the bike I found online to the store for free. For some reason I had to be in the store for them to do this, but whatever, I’ll get over it.
Looking forward to picking it up.