Profiles Hair Studio

If I could award zero stars, I would.
I went to the Top Nails half of the salon to get a polish change– this was the first time I’ve ever been there. I have acrylic on my nails, and I just needed the old gel polish removed and new gel polish put on. Nobody bothered to tell me that they don’t really work with acrylic nails. I was paired with a tech who had no idea what she was doing. The standard is to use the grinder to remove the gel polish from acrylic nails. The tech opted to soak my ACRYLIC NAILS in ACETONE and use a tool to SCRAPE the gel polish from my nails, which is the method used for natural nails. This left drag marks and unevenness through my acrylic, even after I told her it’s usually done with the grinder. And again, nobody mentioned they don’t work with acrylic nails often. This seriously took over 20 minutes to do. Another tech came over repeatedly, and though I couldn’t understand what she was saying (they weren’t speaking English) it was obvious that she was annoyed with my tech and was scolding her. Eventually, another tech took over to finish filing and smoothing my nails. By that point, over half an hour had gone by and I was running late for a dental appointment. All I had to show for it were damaged acrylics. When I went to the front desk to pay for my «service» Lisa was the one to advise me that «apparently having acrylic on my nails made it harder.» Seriously? Nobody bothered to tell me up to that point that they didn’t normally work on acrylic nails — had I known that, they wouldn’t have TOUCHED my hands. So I was charged $ 10 to have my acrylics ruined. Seriously. The «tech» (and I use that term VERY loosely) gouged so much acrylic off my nails that it’s been chipping off in huge chunks because she thinned it out so bad. Lisa tried to make things better by giving me a couple of coupons, but if they think I’m letting them anywhere near my hands again, they’re nuts. I’m now going to have to pay $ 40+ to get the acrylic that’s left on my nails removed and new acrylic put on. So thanks, Top Nails… for nothing.

I have now been seeing Ralph for three years and have never been happier with my hair. I often get compliments on my cut and highlights and have referred five new clients. Lysa at the front desk is the best and always works to get you an appointment easily. Love Jose, the shampoo guy too! Free, convenient parking is a great perk too as well as evening and early Saturday morning hours.

Got my hair cut and colored there yesterday. Absolutely love it! I didn’t request a stylist when I made my appointment and was put with Shamila who did an excellent job on my hair. I had fairly long hair and chopped it off into an a-​line stacked bob. She was so nice and did exactly what I asked for. The shampoo assistant (I think his name was Jose) was also very attentive and cleaned off my hairline very precisely since I had black hair color. He gave a wonderful head massage while shampooing my hair. All around a wonderful experience!!! So glad I found a groupon for this place to try it out!!!

Chi is the absolute best nail tech i have ever had! I’ve been going to her for years. She is amazing and always does exactly what I want on my nails. She is also really good with waxing. Others always left me burnt and blistered but not Chi. Chi is the best.

I will start off saying the customer service Lisa gives is FANTASTIC to me and others! Every time I am there Lisa has everything running so smoothly. My hair professional is Renea. I am so fortunate that Lisa hooked me up with Renea after truely listening to my concerns and needs. I trust Renea with my hair and she always calms me down when I get nervous about a service or changing things up. She is truly genuine and stays totally in control and calm when I am having a moment. That is true professionalism. I hope these two ladies never this this salon it would really hurt the salon… Just my opinion!

I started seeing Shamila back in 2007 when I moved to the DC area. At the time, she was at salon in Rockville, MD, close to where I lived. Shamila is probably the best thing that has ever happened to my hair. Two moves later, a change of salon location to Kentlands, MD, and what is now a 45 minute drive every time I get my hair done, I still don’t even consider changing to another stylist because she knows my hair so well.
Shamila is amazing with color. My highlights look completely natural and I can often go 6 months without having to go back (don’t get me wrong, I would love to go more often but it is hard to make the schedule work sometime). If I want something a little different, she proposes realistic options that always come out looking fantastic. My cuts are great and they grow out well, giving me more flexibility with how often I have to go back.
While my color processes, I often get to see her handy work on other clients. She works well with men’s cuts as well as children.
If Shamila ever left to move to another salon, I would go with her in a heartbeat.

Walked-​in for a men’s cut. Didn’t have to wait more than 3 – 4 minutes. Katie cut my hair and did a great job. She listened to what I was looking for at then gave me a great cut. I am pretty particular about my hair so I don’t normally just walk-​in to a place but I was in a pinch. Ask for Katie she is great.

I started going to Profiles after getting a Groupon and have been going ever since. Danielle is great. She’s upbeat and does a great job with my color and cuts. I don’t even have to tell her what I want she just knows and gives me a cut that works great with my face.
I recommend an appointment and be sure to being cash for tips because they do not allow credit card tips.
You won’t be disappointed, highly recommended!

Walked in yesterday for a wax. I had gone here previously for Brazilian waxes and had ok experiences. It had been several years so I thought I’d give them another shot. They weren’t able to squeeze me in as a walk in but I was able to make an appointment for the next afternoon. I had a doctors appointment that got rescheduled and missed my appointment – I forgot to call and reschedule bad me. I received a phone call asking to call back to reschedule. I thought I would be courteous and called back to apologize for missing my appointment and to say I would be unsure of when I would be rescheduling for. I should’ve just not called back, as I was met with a bitchy attitude. Guess I’ll be looking elsewhere for my hair removal services.

I walked in for a pedicure, and they took me quickly and had a nice variety of colors. The place seemed older and not updated. It was part of the hair salon, so there’s the distraction of hairdryers and smell of hair dye. And when the pedicure began, I immediately felt like the pedicurist wasn’t very experienced.
While removing my old polish she was using her sharp fingernails to poke into the corners to get it out. The filing and removal of the dead skin around the nails both took FOREVER and was somewhat painful. Meanwhile, it left my other foot soaking in the water for so long that by the time they came out they were pruny. The leg scrub/​food massage took less than 10 seconds per leg. Same with scrubbing the bottom of my feet. Nails are painted just fine, though that took a long time too (not in a leisurely way, but in an «I don’t know what I’m doing» kind of way).
Nails get dried in the chair, rather than a under a blower which is fine with me, but my feet were left on the wet towel which felt uncomfortable and soggy. And no post pedi quickie neck massage.
While my nails look good, my feet don’t have that super clean, relaxed, smooth and soft feeling that I usually have after even an average pedicure. All that for $ 40 plus tip — WAY overpriced for a rundown salon and a poorly executed job.

Danielle has become my go to girl! My hair is always wonderful… she even makes the best of it during my «grow out» stage… which is always the worst time. The atmosphere at Profiles is like a family that welcomes you back every time. I always enjoy my time at the Hair Salon and won’t go to anyone besides Danielle! Thank you!

This place does not handle curly hair well. I repeat: This place does not handle curly hair well!
This place did my hair for graduation. I just wanted a blow out. I ended up having to my hair up in a bun for pictures because they made my hair look like straw.
I can appreciate I have difficult hair, but honestly, plenty of places manage a blow out just fine. Hell, I can do a better job.
The worst part was when my stylist saw me, they were visibly annoyed at how thick and curly my hair is. I get it’s a challenge, but making me feel bad about making you do work isn’t going to make the situation better for anyone.
So if you have thick and/​or curly hair, just stay away. Not only will they fuck up your hair, but they’ll roll their eyes at you when they see you coming.

Tori did a great job with my cut and color, as well as an amazing blowout on my curly hair. Everyone was friendly and professional. I would absolutely go back!

I can not say enough about Melissa at Profiles. I have HATED my hair for 36 years and after a few visits to Melissa (3 visits) she has forever changed my life! I have been to all the «high end» salons in DC, Bethesda and Philly and have always walked away miserable with my hair… it’s thin, fine and blah… and it’s always made me feel blah. She has given me the best hair cut, hair color and product recommendations that all really work for my hair. I can honestly say I love my hair for the first time ever! Who knew I’d find such a rock star stylist in a strip mall in the Kentlands where my husband gets his hair cut! AMAZING! I 100% recommend Melissa to everyone.

There are some positives and negatives here. I love Russell — he did a great job on my hair, detailed, and took time and the cut was great. Highly recommend him. Now as far as the salon goes — it’s outdated and when there are soooo many other choices in the Kentlands it makes me wonder why the owner is not doing more with it. Where are the drinks for clients, where are the special perks etc??? Also I had the worst shampoo in my life there– I could swear my scalp was bleading since the shampoo not pleasant lady used her nails. I hope Russell moves to a better salon!

Love-​love-​love Ralph at profiles– I have been going to him for 2 years now and will never leave him– my highlights always look amazing and I get a ton of compliments– my cut is always perfect — when I leave there my hair looks the best wish I could afford to go every day– I go for a blowout whenever I have a special event– I have tried many salons and have always changed after a couple of visits but after going to Ralph I don’t ever plan to switch again!

I got the instant groupon for profiles a few weeks ago. I had appointment with chris. While the color she did was excellent I was extremely disspointed with my hair cut. I asked her to keep it slightly longer than shoulder length adn her version of this was to give me a chop job shaggy bob on my top layers and leave the bottom most layer about two inches longer so it just hangs down over my shoulders. It’s disgusting. SHe talked alot about how she has lots of customer with thick long hair (like mine) but as far as I can tell she has no idea how to handle hair like that. I would never go back and will never recccomend this place. Also — when i entered the salon there was hair every where, and several of the stylists had open sodas sitting on their stations while working (or not working) this grossed me out, the shampoo girl used cold water for my shampoo and there was just a general lack or professionalism. Not going back.

beautiful work.
chris (female) is AMAZING with younger women (hair)
Ralph is amazing with older women (hair)
I highly recommend this place. so many talented hair artists. been going here about 2 years now. BEST MANI/​PEDIS IN GAITHERSBURG!!! ONLY $ 50.00 FOR BOTH AND ALWAYS HAS $ 45.00 COUPONS/​SPECIALS! sometimes even $ 30.00 if your are their Facebook friend ;) i’ve NEVER found anywhere that does better nails. ask for Candie (speaks english perfectly)