Ross Dress for Less

I’ll start with the positives… This Ross has some really nice items and at affordable prices and staff and security have always been pleasant. The problem is with the store itself. This location is ALWAYS unorganized and downright dirty. After today’s visit I’m not sure if I’d ever visit again. The shopping carts are disgusting! Layers on layers of dirt in every crack and crevice, Dust and inoperable wheels. Not sure why they have the long poles on them; I don’t know who want to push them any further than they’d have to. How can you place new clothes inside the filthy carts? As much money as Ross makes, they could do a lot better. The lines are ALWAYS halfway down the store but moves quickly for the most part. Can’t get passed the filthy carts and overall dirtiness of the store.

I have been to multiple Ross stores in Maryland, and Florida. This Ross by far is the worst Ross I’ve been to. I have given the Ross multiple chances by coming but now I realize why I regret coming in here. Aside from all the bad stuff, you can find nice things. You do have to dig through a lot of junk but may find some treasure. The employees are RUDE. My grandparents and I came in during markdown and we were in lounge wear and an older lady didn’t put tags on the stuff she wanted (or she put the stuff she wanted I’m the cart she was using). My grandmother wanted to get a two piece lounge set and it didn’t have a tag on it so she asked the lady to scan it and she said she didn’t understand how to work the scanning machine. Mind you my grandmother has been working at Ross for over a decade so she knows what’s what. The lady was upset but ended up scanning it anyway. A lot of things were on the floor and if the employees dropped it they didn’t pick it up. The kids in here are wild. Two little girls just walked right in front of my Cart and one just stopped. One little boy is blasting his music and nothing was being said. The lines are ridiculous. Some places it’s worth waiting in line but here the lines are extra long and the cashiers are S L O W!!! Somethings need to change about this Ross and MAYBE I can give it a good review.

This place is packed with clothes and home goods. It gets crowded but parking is pretty good. This is my go-​to-​place when I need a dress for a fancy occasion because I always find exactly what I need… and usually the day of the party!
Check the hours before you go because going early when they open or late about an hour before they close is the best time. They get busy fast and stay busy all times of the year.
Right now they are open until 1:30am the week before Christmas.
Do not come hungry and bring your patience. Lots of goodies to buy.
Last Saturday I found my dress and since it was part of a 2-​piece set, I asked for a discount. Their policy is to put the item on hold while they look for the other piece. I begged the manager to let me have it for my party that night. She told me I could not bring the dress back and she also gave me 33% off.
The next time I was there was right before closing on a Friday night and Sonia was cheerful and very helpful.
Please be sure to be kind to the person behind the counter. Working retail during the Holidays can be rough. :)

I love shopping at Ross stores, the deals are really great. But the Gaithersburg location is always a hot mess, with items all over the floors.

Only one person checking and a long line. Baby clothes is the worst section I’ve ever seen! No rhyme or reason, adult clothes, children clothes, bras, all mixed in together. No order to sizing. The store is the biggest disaster. Employees walk around complaining loudly. My husband found good jeans though.

This is the messiest store ever! And the slowest it’s so tacky in here. I can’t lie I come here cause it’s close.

Turn around. Go elsewhere. This place is not worth the headache.
Every time I come in this store I am quickly reminded of why I don’t shop here — this store gives me anxiety. Chaos.
The shelves in this store always seem bare. I don’t think its because they sell out — somehow the merchandise is all over the floor instead. Some aisles are hard to even get your cart through.
In the event that you somehow found something that you must have, you better really like it because you are going to have to wait in quite the line for it. 20 minutes is an honest average.
This store is unorganized and understaffed. I love a good bargain but will be heading to some of the other local discount stores instead.

This store is pure hell. Crazy ass shoppers, messy store. And barely there employees! I come in here once in a blue moon when I’m looking for home décor. If you have patience you can find some neat things… PATIENCE again is key! I’ve never bothered checking out clothes or shoes because you can’t make it through the isles with all the junk on the floor the barely there employees failed to clean up. I honestly don’t know how this store is still open. The store manager and DM must be very proud of themselves and the store vision! Lol… Stay away if you can. I would give zero stars but Unilocal requires one or more.

This is one of the most disgusting Ross’ I’ve ever been in, in my life! It really deserves a half/​no star rating.
The shelves are spars. The floors are sticky. What product they do have is either half off the hangers or completely on the floor. They have a huge area for what I imagine is for the carts yet there are no carts to be had. The staff there is of no help, they really all appear to be upset they’re even employed at this establishment.
Honestly I don’t know how anyone finds anything they’re looking for at this location. I will never, I repeat never come to this location ever again. Upper management should really consider revamping this whole store.

This review is based on two visits in the summer of 2014.
It’s too messy to enjoy the experience of finding a steal. Both times I found something I wanted (but not things I was looking for) and both times ended up leaving after standing in line for 30 minutes to pay.
The parents seem to treat this store as an offshoot of the nearby Chuck-​E-​Cheese. More kids are playing here than in that store. Kids are using clothing racks for climbing and swinging. Too much screaming, crying, running in a place that’s crowded with merchandise on the floor. I don’t understand parents letting their kids nearly get hit with carts by allowing them to run undisciplined through the store.

Very messy and too many children run around like its a playground. Also, the lines are extremely long. Needs serious organization and cleaning.

This place looks like a level 5 hurricane just went by — everything is a MESS. I get that this is a discount store, and my expectations aren’t high, but WOW. Never mind the clothes are a mess and the shoes aren’t in pairs, but then you have parents who think it’s ok for kids to run around screaming, and it’s literally a ****show.
But the icing on the cake has got to be the employees. They look like they hate their jobs, which is fine, but then they’re rude and act like they have sticks up their behinds. I guess they truly discount everything here, including customer service.
If you enjoy headaches, frustrations, and being belittled by others, this store is the place to go. Otherwise, save your time and sanity and go to the one in Rockville instead, or better yet, go to Marshalls or TJ Maxx.

#%^*@$(* — That is how you will feel if you spend more than 15 seconds in this Ross. I understand it’s a discount store but it shouldn’t look and feel like a little corner in hell. Keep your sanity and go to the Ross in Rockville. This Ross always looks like a tornado hit it, everything is all over the floor, nothing is where it’s supposed to be and a lot of items are damaged or broken — check out the photos you can make this stuff up. Random kids are always loose and running around. I know that’s not the stores fault but those type parents still visit this location and that’s probably 75% of the reason why stuff is broken. I did see one employee trying to hang up some clothing but it wasn’t good enough to keep up with the store’s foolishness and the amount of customers. This place is busy like most discount spots in the area but they don’t get as much new inventory as the Rockville Ross and the shelves here clear pretty quickly, so there’s not much to buy unless you are desperate i.e. lost/​stolen closet or dressers from your house lol or if you are visiting — I guess you can come here if your suitcase is lost. If you are adventurous, like being frustrated and /​or think the Unilocal average of 1.5 is a joke… go ahead and go. Then come back on Unilocal and write a 1 star review. Thanks!

I’m going to keep this short and maybe not so sweet. Ross has great deals, Ross has a ton of gems without having to look too hard but this Ross is always crowded, always messy and always has a ridiculous line with a skeleton staff. Why do I keep going back you say? Remember what I said about the gems and great deals? Yeah, that.
So I give it 3 stars because I have found some really great things in there, especially in the housewares section so I’m a sucker and I keep going.
If you go in with low expectations for all but finding a good deal and bring lunch and a chair to use while you wait in line, you’ll be just fine. And remember, there is no such thing as running into Ross really quickly to pick up something. You may pick it up quickly but you certainly won’t pay for it quickly!
That is all!

Tuesdays are senior discount days (10% if total purchase). Don’t expect it to be Neiman Marcus or Saks. It’s a discount store!
If you know what your looking for, you can either find it quickly or leave.
Current staff is neither friendly nor mean. They’re probably not getting much above minimum wage. If you want entertainment, go to a movie or karaōke bar instead! the employees are not there to be your best friend.
Check-​out takes a while.

Worst experience ever. Had to come here. Don’t come here unless your life is dependent upon it. wait… dont come even in that case too

You are going to have to really dig deep to find something in this Ross.
Things are misplaced and this store looks messy ALL THE TIME. You will find some good buys but be sure to have a few hours to really look.

I guess when i go to Ross, I don’t expect it to be easy. I now I’m going to sort through racks. And I know, I should looks at racks in the sizes above and below me because things are misplaced.
At stores such as Ross, which carries lower retail-​priced product than Marshalls and TJ Maxx and is usually more than 50% discounted, I usually find it’s better to go earlier i the day than later if you’re looking for organization.
I prefer the Rockville Ross over Lakeforest but this one isn’t so bad. And I have scored great sheet sets here before!

This has to be one of the worst Ross stores I have ever been to. While I usually prefer Marshalls and TJ Maxx — I was in the area and thought I would give it a whirl. Goodness, just plain awful and waste of time. It was SUPER messy, and the line was sooooo long but I couldn’t figure out why. I couldn’t find one thing that even interested me enough to grab and look at (which is rare for me). This is seriously one of the worst locations in organization, merchandise selection and customer service. For an area like this, I would expect better merchandise for sure. Awful.

I get it. Ross is a low budget… errr…“discount” clothing store. I get that, truly.
I also get that as a result, Ross doesn’t make organization of their clothing/​products a high priority. I get that too. Really.
However, what I don’t get is just why is this Ross so absolutely terrible! The store is beyond «disorganized» — it always looks as if a tornado had just passed through. Clothes are on the ground or jammed in random racks. The shoe section is nearly impossible to get through, because all the shoes are on the floor. And if by some miracle, you are able to find *something* in this mess, you will then need to wait 45 minutes in line, because there will only be one person working the register — and that one person will almost always either be a trainee (who doesn’t know what she’s doing and can’t find a manager to help her figure it out) or by someone who clearly hates their job and life so much that they can’t be bothered to do anything more then just stand there and breathe.
FAIL!