SpringHill Suites Gaithersburg

Stayed there for two nights for a swim meet with my son. The A/​C unit kept us up all night — noisy compressor. The faucet in the bathroom sink was leaking onto the counter top. Had to keep a towel there to allow the water to run into the sink. The beds were clean and overall service was good. Front desk was very accommodating. Breakfast was disappointing — rubber egg circles and sausage each day. The swim team picked this place, I guess the price was right. I would have preferred a Hilton owned property.

Stayed for 2 weeks on business.
Not a bad lobby, although coffee bar can get overcrowded. Single king bed room is a manageable. Ask for a room AWAY from I-​270. Plenty of restaurants and nightlife near by. Mexican, seafood or pub style it’s all there. Pool is only open on the weekends. Like really? Inconsistent breakfast items during the week… But free though. Gym has the usual staples… Worth it for a couple night weekend stays but not for business.

Room was ready when we got there. I was surprised by its size. Although technically a suite, it really felt cramped. Had to move around furniture to get around. In fact, had to move the tv stand in order to open the pull out couch. Pretty tight quarters. The lighting at bedside did not work unless you physically jiggled the bulb and then only one of them would come on. Breakfast buffet was ready and well stocked. Good selection. Staff was very friendly. For one night, it was fine.

Perfectly good family hotel in convenient location. However:
1) despite complaints about our toilet and a plumber being sent we couldn’t get the toilet to work properly. In the end it overflowed. Very annoying with a family.
2) hotel was 100% booked for Thanksgiving, yet hours for breakfast were not extended until 10AM resulting in long lines and waits with food running out at key stations.

I’ve been living here for the last few months. It’s not the best Springhill Suites, but is certainly not the worst one I’ve been to.
The place is clean, well maintained, and close to an outdoor area called Rio with good food and some shopping.
The desk staff is friendly and helpful.
The cleaning staff consistently ignores my «do not disturb» sign and cleans my room anyway. That’s really annoying.
Some other reviews talk of the tour groups that seem to be the main customers, and I certainly see that too. I don’t find that to be a bad thing, but if you’re looking for breakfast after 8 am, you might struggle a little to get in.
The breakfast is somewhat of a disappointment. The two proteins consistently set out are watery scrambled eggs and sausage. Always sausage. I’m not a fan of scooping my eggs out of a watery mess, nor a big fan of sausage every day. There seems to be no attempt at diversity or options at all. There are no good cereal choices. Almost every hotel offers raisin bran… but not this one. If you like Cheerios, you are in luck!
That leaves yogurt, and maybe a banana, if they aren’t all gone. I’ve taken to buying protein bars and keeping them at the office instead of getting anything from the hotel breakfast. If I was to rate this breakfast offering alone, I’d give it 1 star.
Transportation wise, there’s a convenient bus in the morning in the 74 to Shady Grove Metro, where you can get to anyplace. There’s a free shuttle after 6:30 or 6:45 (not sure of the times it starts, as I’m usually gone). The shuttle ends at 8. Friendly guy, and font forget to tip him.
The beds comfortable, and the room is a normal Springhill Suites. If they had a decent breakfast, I’d give them 4 stars.

The rooms are very outdated. The type of room that makes you itch. We had to ask to have our room switched because the carpet in our first room was filthy! There are several hotels within a 2 mile radius for the same price and 10 times nicer. Do yourself a favor and stay at a different hotel.

I stayed here and I have nothing but good things to say.
Very clean room, comfy bed, great prices, nice sized suite w a smart layout.
Front desk staff was nice, even though they were busy and working long shifts over the Xmas holiday. The hotel felt quiet and calm, and almost empty, so I was surprised to see that breakfast was packed and noisy every time I passed by.
I didn’t eat the breakfast, exactly, but it was fine for grabbing a cup of coffee, a piece of fruit or a bowl of cereal to snack on. Plus, I love being able to make myself tea or cocoa before bed. The staff kept that station stocked and tidy (despite the best efforts of a middle school sports team w no manners).
Pool is tiny, but standard and bathtub warm, hot tub was scorching, and the workout room was immaculate.
Finally, staying near the Rio is nice if you’ve got kids, or want to stretch your legs a bit on your journey.
Who knew I had so much to say about a generic hotel in the DC suburbs? We look forward to returning. Seriously.

I can’t speak to the quality of the rooms but I wanted to compliment the front desk staff that were on duty when I came by today at around 4 looking for directions to somewhere halfway across the county. The woman there promptly paused her conversation with her coworker to give me accurate, detailed instructions, without making me feel guilty for not even being a guest. I always appreciate customer service people of her caliber.

I booked 6 King Suites a week in advance for business travel, for 3 nights. When we arrived we were told our rooms were all just double beds. I showed her the email confirmation I got (I’m a Marriot Rewards traveler) confirming we all had Kings, and the ladies at front desk told me that when I call Marriot’s reservation number that they really don’t know what kind of rooms they have or whats available and that it is the fault of the Marriott reservation number, not them. CAN YOU BELIVE IT? Horrible excuse especially since I stay 50 nights a year and know that is a total lie. So we got stuck with double beds, so I said that «the rooms will cost less now right» and they said NO, same price!!!
The shower water was not hot at all, in fact it was barely warm all three mornings I took a shower. The breakfast is the worst I have had in years, and all three mornings in a row the smoke detectors over the breakfast area kept getting set off by the toaster. Again, I asked the front desk why they don’t just change the temperature of the toaster so that it does not burn all the bagels etc. but the reply was that customers would only turn it back up so why bother.
If you are traveling for business avoid this hotel. If you are traveling for vacation or to visit family in the area, avoid this hotel.
This hotel seems to mostly serve bus loads of school kids on field trips and tour busses of people from other countries in town to go site seeing in DC. This hotel is NOT managed in a way that they want or expect ANY repeat business. They are doing less than the minimum, and it is my guess that they do that because most of their customers they will never see again, they are from tour bus companies.
The only thing good about this hotel was the bed was comfortable.

I stayed there for 2 weeks and paid bearly 1K. Guess what the hair clips I purchased in Paris was broken into half when I came back from breakfast… And you know what I lost my diamond earring there in my room and novdy ever came to mu room to check it. BTW breakfast is included but coffee tastes like grass, oat meal uh uhhhh no way back there no no no … Hell no!!! My grandfathers gift, family tradition. Now lost…

We are Marriott loyalists. We try to stay at Marriott’s whenever we can.
This one is just ok. We checked in at 3am on a Friday morning and the night auditor was a bit grumpy. Took us a while to check in since she had to finish her cig outside before coming in and check us in during the middle of the night audit.
The room could have been better. There was a stain on the bed sheets we didn’t notice until the next mroning under the pillows and the shower also had an orange stain in it like a hard water stain. The bed was old and really worn out. We both just rolled to the middle and sank in. It was uncomfortable to say the least.
I wanted a water so I went to the vending machine to get one. The vending machine on our floor was out of order so I went to the next floor down. That vending machine when you hit the water button was giving out sierra mist. I tried twice. I went to the same front desk the night auditor and she said, «I know you don’t need to say anything & gave me $ 4». Then she said, «You can buy water here for $ 4.25.» I said ok and bought a liter of water.
That night we were awakened at 4am by the room across the hall yelling and swearing. We tried to go back to sleep at 8am we went down for breakfast & the food was kinda gross. Hockey puck eggs & sauage, and cold bagels. We made do.
We then asked the morning manager to change rooms due to the neighbors & he was very accommadating.
Our new room was also just ok. Front 2 lights were burnt out & the shower had a huge gash in it with a chaulk repair job. The sink had a crack in it. At least the bed was comfy in this room.
They do have free Wi-​Fi which is always a plus, but that doesn’t make up for the rooms.
We probably would not stay at this location again we have stayed at the full service Marriott down the street and the Courtyard down the street and they are much, much better.