Strauss Photo Technical Service

My first experience with Strauss was for a simple camera cleaning — when I got home with my camera and did a «dust test image» the sensor was filthy. The next time I used them they took forever — it would have been faster to mail to Nikon — This outfit treats their customers poorly, won’t answer phones or return email, don’t know how they stay in business. I’m with the others on this, I wish Unilocal had negative stars as this place does not deserve one star.

I sure wish I had checked these reviews before I took my camera there…2+ months ago… for a new flash…1 star is being generous

This was once a highly respected camera repair shop. They are now horribly understaffed (one tech who spends most of his time on the road) and fast and loose with the truth on when repairs will be done and the cost.
I would STRONGLY recommend finding ANOTHER repair shop for cameras. I would never use them again. If possible I would give ZERO stars.

Bad, Bad, Bad. I wish «0 stars» was an option here. Strauss does not return phone calls, they do not answer their phone. I have attempted to call them on numerous occasions to follow up on an appliance repair only to wait for over 30 minutes for someone to pick up the phone each time. Today, I have been waiting on hold for 90 minutes and counting
Avoid Strauss at all costs

Horrible service, doesn’t keep appointments, won’t respond to messages or email. Never fixed. Avoid avoid avoid.

Terrible customer service, terrible work.
I dropped a receiver off for repair as it would frequently shut off while in use. After hearing nothing from them for 8 weeks, I called them up, and they said it was ready to be picked up. When I got there, they told me they could not replicate the issue, and returned it without any repairs.
Brought it home, same issue persisted. Brought it back (since this is the only repair center in the area). Called up to check on the status 3 weeks later; they said they would call back later that week. After they did not, their phone service went offline for a month. Finally got in touch 5 weeks later and the repairs were still not completed.
I eventually had to call the manufacturer to investigate the shop. The manufacturer upgraded and replaced the receiver to compensate for this shop’s incompetence.

I have only been here once and that is all it took to get one star from me. I brought in a video camera over 3 months ago. Still not finished. Not only that, but they lost the camera for the first month.
Unfortunately, for those of us in need of camera repair, there isn’t much else unless you want to pay the extra dime to send it up to B&H in NYC, so for now, we’re stuck.

This place doesn’t even deserve 1 star… they are a poorly run shop, with front desk help worse than a fast food joint. I’m pretty sure they ripped me off when they couldn’t fix my Nikon D5000 and had to send it to Nikon. They didn’t have a good answer to what was wrong and took an extra week to send it to them. When I went to pick it up, they charged me another $ 100(I also think there wasn’t a charge from Nikon and they collect all the cost). I found a smudge on the inner lens… they had to send it back to Nikon for repair… they were supposed to send it back to me direct from Nikon and that never happened. Now they wanted to come pick it up… oh and they also found a few minor scratches on the interior lens… I have never touched the interior of the camera… so?
This place is terrible, should be shut down and the owners should be arrested for fraud… the 1 star was for one of the front desk guys that was apologetic and tried to help… Don’t go here… ever!

Sadly, here’s another as-​bad-​as-​it-​can-​get review for Strauss. I took my Nikon lens there almost 4 months ago… they couldn’t fix it, so they sent it to Nikon. For the past 1.5 months they’ve been telling me that Ninon isn’t responding to their request for a status… um, for 1.5 months? Really? With a repair this late you’d think they’d do whatever they can to get an answer, especially of they are a Nikon Approved Repair Facility. Though they say they’ve tried to call me, and have my correct number, I have never received a status update from them where I didn’t call myself. Nobody can ever tell me anything new, and this was a very expensive lens. I cannot say enough about how awful my experience has and continues to be with this place. Heed the other reviewer: send your equipment back to the manufacturer yourself and at least own the relationship. My next step is to file a complaint with the city. Thanks for nothing, Strauss.

IT TOOK THEM 4 MONTHS TO GIVE ME THE INFO I NEEDED! I took my my 17 – 35 2.8 lens here for repair mid-​December. It was the slow, season for me and I assumed that I’d get my lens back in my hands well before I needed it again. Strauss could not fix the lens in house and shipped it to Nikon. They changed the quote on me 3 different times, never followed up, and ultimately my insurance decided to replace the lens instead of repair. All I need Strauss to do was either send me quote for repair, or give me a direct line to Nikon so my insurance company could confirm the information that I sent them was correct. I waited for for hours (and I am not exaggerating) in their call que system, the system would get you all the way to the first spot in line and then bump you back to the end without ever letting you talk to a person. Several times i got through to person and asked to speak to a manager and they sent me to voice mail which meant I had to go wait in line at the que again to get back to the person. Finally, they connected me to the technician who worked on my case who passed me an number for Nikon that literally took me nowhere (another automated system with no one to talk to). It took Strauss 4 months to get me the information I needed to replace my lens, they didn’t even do a repair. Save yourself a lot of time, frustration, and effort. Ship everything directly to Nikon.

I wish there were negative stars. This establishments should not be in business. They kept telling me the vendor is not responding to send them the required parts to do the repair until I called the vendor and found out they NEVER contacted the vendor. There are a couple of words to describe their ethics. I will leave it up to the fellow Unilocalers to pick one. The first Unilocaler who gave 4 stars: I don’t know how the planets and stars aligned for them to make you happy but you are raising this company’s star way to much than they closely deserve. I DON’T LEAVE COMMENTS IN WEBSITES BUT THEY MADE ME TO DO THIS. THEY ARE PLAIN HORRIBLE. PLEASE DON’T GO. PLEASE!!!

I went to Strauss to clean the sensor of my camera. When it was done I knew I had to check it. I when outside the building for several second and took some pictures using aperture f16, pointing the camera to the blue sky. When I check the LCD screen, the dust was still there. I told this to the costumer service and showed the picture of the dust. He called the technician who came out and explained to us that we should check it with the glass magnification. What? Glass magnification? The dust is visible at the LCD screen, and that the easiest to explain. I told them that I wanted the money back, $ 150, because they can not clean the sensor. They did not want to return my money. The next day, in desperation, I tried so hard to clean the sensor by myself and succeeded. If I knew I could do it myself I would not give $ 150 free money to Strauss…

Final Follow-​up: When I went to the Strauss, they told me that the technician had to look for a spare part and would take it home to fix it. If that’s all it took, then why did he do already it? Sorry, I just don’t trust you guys to keep my camera lens any longer than I already have. In fact, it took sombeody 15 minutes to find it in the back. Either you were taking a coffee break or you really had no idea where it was.
It’s easy to write a negative Unilocal review but it’s an entirely different story when you personally tell somebody at the store that they should turn around. Yes, I did that. I told a potential customer that they should take their lens home and it would be safer that way. And everybody else should heed the same recommendation. [Last Visit: January 9, 2010]

Strauss Photo Technical Service — at last an unpretentious place to get camera maintenance and repairs done. I knew there had to be one. Strauss is it. I shoot Canon so their authorization to repair was what I was looking for. I only needed my CMOS sensor cleaned, but I do have two older cameras in need of some repairs which I’ll be taking to Strauss later this summer.
They’re a bit in the hood, over by Galludet University, but there is parking — so drive over or get a Zipcar.
They did my cleaning in less than 24 hrs for $ 75. I know someone will tell me I should have done it myself for free but I have never done it and was in a rush to get it done after having my camera at the beach but needing it clean for a shoot tomorrow.