The Crossings at Washingtonian Center

Ive been living here for 3 months now and i have had to call maintance every month to repair something. The guys come on time its just irritating and the fact that i have to wait until 8 at night for my trash to be removed

Having rented various types of places over years, I have never been happier with the value we get here! While we will be here several months only, we would stay here happily if we hadn’t purchased a place before we moved in.
Thrive is great at managing the complex. They’re responsive, flexible, friendly, responsible and great at communication, upkeep and resident events. In the few months we’ve lived here, the parking lots are being sealcoated and lines repainted, units exterminated, air filters replaced, parking violators notified. Felicia Singh’s the best!
Maintenance is excellent too. Requests can be placed online, and the responsive rate is a day or 2 for standard issues. We never used the 24 hour emergency service.
Residents are friendly and generally good neighbors. A few dogs bark a lot when our dog walks by, but the 1 that barked continuously all day seemed to quiet down after management placed notices in our building. I was relieved to find it quiet and safe, even at night (we’re by the gas station on the West side).
The 1374′ unit we’re in is really roomy, clean and well lit. The windows and doors need to be replaced, but our utility bills this spring have been low. I’d prefer safer doors than the sliding glass doors, since we’re on the first floor, but they do allow for us to air out the unit some. The extra interior door that allows 1 of the non-​master bedrooms to be more like a suite is a good idea! The appliances are clean and work great. It would be nice to hear our upstairs neighbors less and smell our next door neighbors’ cooking in the bathrooms and kitchen less, but those are typical apartment woes. If they can insulate the walls and ceilings/​floors after replacing the windows and doors, this place would be perfect.
The location is the best obviously! Walking distance to Downtown Crown and the Rio Center/​lake is so fun and convenient, and driving right to 370 and 270 efficient!

Rating aside I think the biggest thing you as a reader want to know is if I regret moving into this apartment complex. My answer is No. The Crossings isn’t perfect (as my rating shows) but it has suited all my needs at a reasonable price (for the area). So if you’re on the fence, jump over and if you’re still in apartment hunt, add The Crossings to your list of final candidates.
Since Unilocal uses a 5 star system, I just decided to make five categories with each category being worth at most 1 star.
Location:
These apartments are close to a couple of great shopping centers which include the Rio, Crown, Kentlands, Muddy Branch and even The Rockville Town Center. So you’ll have all the restaurants and shopping stores you’ll probably ever need.
This complex is also located in Gaithersburg which is a pretty safe area. During my time here I’ve come home at all hours of the night and have never felt in danger.
There is however some construction work on Fields Road which added like 3 minutes to my commute time. I think this is because of Crown (the new complex across the street) so I won’t fault The Crossings for it just yet.
The Proximity to shops and safety earns 1 star.
Costs of Living in the Complex:
The rent is one of the cheapest in the area. You can pay online, though they will charge you extra if you use a credit card.
The Security Deposit is pretty high at $ 500, so if I end up moving and getting the Security Deposit back turns into a big hassle I may have to update this review.
Since this is a gas-​free property your electric (Pepco) bill will be higher than normal in general and way higher in the winter. It also feels like the bill in general is very random (some months it is sorta of low, other months it is really high).
Your water is billed through the Crossings and ranges anywhere from 9 dollars to 18 dollars a month. Once again I really don’t know why it floats around so much, it may be off the buildings usage?
Comcast is your only option Internet wise. You can also get Comcast or DirectTV for your TV purposes.
Lease renew wise I saw a 30 dollar increase after my first year which isn’t that bad.
The High electric bill combined with the high security deposit bill and random bill fluctuations hurt this category a little. Going to have to give this category a half a star.
Apartment Complex Features
They offer package acceptance. If you’re not home and the package requires a signature they will drop the package at the office. Be aware that the office hours are 9 — 6 p. m so you may have to wait until the weekend to pick your package up.
They also offer trash service in which they pick up your trash that you place outside of your door Sunday — Thursdays at night.
They have a gym which is okay. Cardio Machines are sort of close together and the gym itself is sort of small.
They also have tennis courts and a pool (neither of which I have used so I can’t really remark on them).
You can call or make maintenance requests online. So far I’ve only had one experience with them and it was great. Was able to submit a maintenance request online and they had managed to check the problem out the next day while I was at work.
These features match the ones of many high end (and very expensive) hotel/​apartment complexes in the area. Without a doubt this category gets a full star.
Parking
This complex has open parking and you can also reserve a spot for a monthly fee. With all the towing horror stories around many apartment complexes in this area, the open parking policy is a breath of fresh air. One full star in this category.
Noise
You will get your standard apartment noise’s. If someone is running up the stairs, someone is talking in front of the building, or someone is talking on their balcony you’ll probably hear them. You can also hear your upstairs neighbor when they or their pets/​children run around or when *cough* night time activities are taking place. Other than that the walls/​floors are good enough so that you can’t hear other people’s TV, music, washer/​dryer and conversations.
So this category also gets a half a star. Although most of the noise related stuff is forgivable and out of the complex’s control (though some noise insulating apartment upgrades wouldn’t hurt) there have been various times where construction and/​or maintenance (lawn mowing, etc) has occurred very early on Weekdays and has woken me up.
Conclusion
So the total comes to 4 outta 5 stars. However like I mentioned several times in my above review, this rating could be subject to change. There is a lot of development going on in the area and even more townhouses and apartment complexes being built (Hanover Shady Grove being one of them). It will be interesting to see how The Crossings and their new management respond to these changes (rent and complex offering wise).

NEVER STAY HERE!
I am living here for 4 years and never had a problem with the previous management until they changed. They were not friendly, unhelpfully, and disrespectful.
STAY AWAY
From resident who lived here for 4 years

I have had a great experience with this complex, really can’t think of anything bad to say. The location is fantastic — you can walk to grocery stores, TONS of restaurants and bars, Target, other shopping, etc. It’s right by the Rio and right across the street from the new Downtown Crown. My apartment is great as well — very spacious, clean, etc. I really can’t complain about any maintenance issues and the minor ones I did have were resolved quickly. I don’t personally use the metro shuttle but I think it’s a great feature and it seems like it’s constantly running. The staff are very friendly and helpful. Finally, the gym is nicer than most other apartment gyms I’ve seen. Although LA Fitness is across the street, I didn’t feel the need to join another one as my workouts are pretty basic, treadmill or elliptical and then some weight machines. They have a new valet trash service that picks up trash at your door which is convenient. And forgot to add — I LOVE the dog park!
My only small issue is that I wish they would enforce rules regarding common areas. One side of my apartment overlooked the tennis court and there were frequently kids running around yelling, riding bikes, throwing things, etc. early in the mornings-​kind of annoying when there’s a sign clearly stating this isn’t what the court is for. I also had this issue in the gym occasionally — for some reason, kids would come in and sit on the equipment just to watch TV.
Anyways, I’m moving for work at the end of this month but I will really miss living here.

So I’m moving late next month.
I came to this property because of where it’s located.
I walked and sat down because I thought the ladies in there were busy.
No one acknowledged I was waiting. After a couple mins I realized they were all just talking about the weekend and social activities.
I stood back up and leaned against the wall so I was easier to see.
After 5 long mins of not being acknowledged I finally left.
They don’t care for your business, I’m taking my family and money elsewhers.

So far so good. I was in a rush to move and the agents at The Crossings went above and beyond to accommodate me. I was assisted by Mandisa from the leasing center and she was extremely pleasant and helpful. They had me all set with keys in hand in one day! That’s amazing! The community is very friendly and the location is wonderful. I couldn’t ask for more.

I have lived there for 5 years and let me start with the good things first. The location is excellent and you can’t beat that in this zip code.
Now about the apartment, these building are old and by being old you will get a lot of issues. First the windows and door insulation are horrible and you will end up having an electricity bill equivalent to a single family house. If you factor in the additional utility cost then you are better off renting a townhouse in the neighborhood.
Secondly the new management is horrible specially their new manager. By law you service request should get resolved within certain days but forget that you will be lucky if they don’t lose you service order and someone comes to fix things.
I have lived there for 5 years and have seen 3 different management companies over the course of time. First two were great, nice to talk to and very helpful. The current manager is not friendly and she will try to find every way to keep your security deposit when you move out. When I called before moving to schedule an inspection and they refused to do so because I had my furniture still in the apartment but they very nicely told me to not worry about minor stains and small nail holes on the wall as that is normal wear and tear. But when the time came for them to return my deposit this changed very quickly. Most of my deposit was kept and given excuses that I had wall hanging and there were stains on the carpet.
I would suggest you do the math before deciding, factor in the security deposit which you will never get back and the additional money you will be spending on heating and cooling the small apartment.
For the amount of money I spent, I would have been better off renting a small town house with car garage and lot more sq feet in the neighbor hood or even the new apartments across the road in Crown would have ended up costing the same.
Don’t be fooled with the low rent, you need to also consider the additional utilities cost because it is a run down decades old complex.

We’ve been living here for two months now. While the location is awesome, also what you sale paying for, the apartment is subpar for the price, the maintenance staff has no regard for cleanliness nor quality, neighbors have little respect as those with pets constantly leave waste in our front lawn, and the staff lack follow through.
We have had to make multiple request
to get toilets fixed, still not working right, takes 10 flushes just to clear waste.
to get sliding door fixed. First the track was bent up so could barely slide the door open or close. They supposedly fixed that only to have the metal frame of the door that holds the glass together come apart. They came to look at it and sad, «Yeah, whoever fixed it did a poor job, we’ll have to get a contractor.» That was two weeks ago! The frame, which they patched back together, fell off again, this time cutting my 1 year old son’s toe!
the faucet leaks, not fixed
the apartment has an insect issue, spiders, ants, something looking like a centipede, and the request to exterminate hasn’t been fulfilled
when the maintenance does come, they don’t wear booties. Instead they walk over the light cream colored carpet with their dirty boots, don’t do quality work, and don’t properly clean up after.
the word Luxury is a stretch. No microwave, the design of the apartments are antiquated with no lights or ceiling fans in most rooms, lack of closet space, and tiny medicine cabinets in the bathrooms.
I have called the office, sent multiple maintenance request, but it seems that only when a negative post is written that action is taken. Let’s see if this works?!
So far, not worth the money spent.

I’ve lived at the crossings for two years and have to move now due to location to work/​school. The apartments are huge, and beautiful. We have a patio and a large storage closet outside. Maintenance is quick, there is a pool, tennis courts, fitness center, etc. We are right across the street from Rio, a beautiful downtownish area, and many restaurants, bars, shops, etc. Free parking right outside your apartment. The only downside is the high heat bills in the winter due to all the windows, but personally I love windows.
Conclusion: you won’t find a nicer place at a better price as you get closer to DC.

I have been a resident of this complex with my girlfriend for two years and I’m very sad to be leaving. It breaks my heart to see this place have such low reviews. Apartments usually get lower reviews than restaurants, so anything above a 2.5 is good.
I give this place 5 stars not because it deserves more than 2 stars, but because I truly had a 5 star experience.
You can’t beat the price, size, and location. I don’t know why everyone said this place is pricey. It was one hell of a value. If you’re a DC commuter in Montgomery county, rent is only going to get higher from the Crossings as you move to Bethesda, Wheaton, Rockville, and Silver Springs. This complex is 5 minutes from the metro and it gives you free shuttles.
It’s also right across from TWO large shopping complexes. One is Rio, which when I first went I was like, «This is Downtown Disney.» It’s just like Downtown Silver Springs, Downtown Rockville, except larger with a beautiful lake. Across the other side is a brand new facility with excellent restaurants and a Harris Teeter (and a beer/​wine store with a hip bar in it!)
By the way, the apartments across the street, although new, are smaller and WAY more expensive. Shows the value of the area.
It’s right at the intersection of 270 and 200 (the inter-​county connector). It’s really perfect, you’re 30 – 45 minutes from both DC and Baltimore, and you can find just about anything in a 7 minute drive.
Free parking for that car as well. It’s really super convenient any way you cut it.
Furthermore, it’s also in a safe location. I never had an incident while I was there, and the one incident that did happen was a domestic dispute. You as a resident have nothing to worry about.
The apartment. I was talking to my girlfriend the other day and she was stunned when I told her it was from the 1970’s. The place looks new, and they really work to maintain the buildings. The outside area is beautiful.
Whoever said this place was run down is out of their mind. They should look at apartments in Silver Spring, and they’re 15% more expensive.
I’ve lived in ritzy places as a kid and rundown shacks in New Orleans. I always felt like it was a nice luxurious apartment, far better than anything I’m looking at now.
The maintenance staff is always fast, and took care of any problem I had. You can see them working every morning, and they’re very friendly.
Look, when you get maintenance, maybe they might leave a little dirt. When my toilet had to be fixed, there was more than that, but we didn’t mind cleaning it up. It’s to be expected that you might have to clean up a little. The important thing is that:
A. They actually come and fix things
B. They do it in a timely matter.
C. They come immediately for the important things i.e. bedbugs, infestation (those two I never experienced), black mold and take care of it for you.
D. There is no charge.
If you’ve lived in another apartment, you’d know these are not guarantees, especially at these prices. I’ve never had a problem with management either.
The one thing that is very true is the very high heating costs in the winter, but that’s only 3 – 4 months, and really only matters if you have winter vortexes like we’ve had the last two years. Manage your thermostat and bring that bill down.
The trash, if you do it on the weekends, is usually packed. I do it during the week, so I’ve never had a problem. People just leave it next to the dumpster if it’s filled, and it gets taken away. I hardly see how this hurts the community.
I’ve never had a noise problem where my apartment was. In fact, It was always quiet, minus birds chirping, but I consider that an amenity. I have also been quite loud, with my guitar and amplifier, and no one ever complained. I never knew I lived with other people when I was in my apartment.
The people who live there are nice as well. The tenant quality is relatively high.
My apartment was bright and beautiful. I thoroughly enjoyed my time there. Like General MacArthur or Arnold Schwarzenegger, I will be back (when I’m done with grad school).

I’ve lived here for the past 2 years with my boyfriend and I’ve really enjoyed my time here. The staff is extremely friendly and the maintenance crew is as well. Yes, it does get cold in the winter because of all of the windows, but that’s nothing a space heater can’t fix or just a pair of socks. We love the location, there is so much to do and bars and restaurants are just a walk away. A very dog friendly community as well. For the area that we live in, you really cant beat the price.

Furthest thing from luxury. Moved here to be close to rio and crown and for the cheaper rent; however, after a year of living here and experiencing $ 250 a month electric bills (for a one bedroom) and a rent increase of nearly 10% ($ 140 a month), I am leaving. Not worth the price — when you take into consideration the cost of utilities here with the rent, you’re better off going to Gables or paramount355.

It’s a nice place and safe

This place is run down! Peeling paint, dark boxy apartments and a disorganized staff. One trash receptacle for the whole complex. The only thing this place has going for it is it’s proximity to the Washingtonian center. Don’t be fooled by the website… the apartments are sad and old!

I don’t even live there and I can’t stand the Crossings! I applied for an apartment back in August. I never signed a lease because I found out I am being transferred for work. I told them to cancel my application. Now, 3 months later, they decided to cash a $ 500 security deposit check I wrote them. Out of nowhere. I am working with my bank to try to dispute the charge. Don’t get caught in their slimy ways. Stay far away. That is no way to run a business! Shame on them.