The Home Depot

Everything you want from a hardware store. Staff spotted in every aisle and everyone I encountered was very helpful to getting me where I needed to go to buy the things I came for.
Restrooms were clean and store was well kept. Overall a good shopping experience to just come in and get what I needed without wasting much time and effort.

Can’t say thanks enough for the help I received from James in the tool department. I was in the middle of a project in DC when my hammer drill stopped working. I went to the Home Depot in Bethesda and received the worst help from a guy named Rob. James was friendly, professional, and extremely helpful. I ended up buying the best drill Home Depot.

The best Home Depot store in the county. The staff members are nice & very helpful. Along with they have everything I need for example I needed a new lawnmower for this blessed year of 2016. Got a nice one for a great price!

I give this Home Depot two stars just for existing. Only because gaithersburg needs hard wear stores. The selection is per normal– everything you relatively need.
The staff is really down putting for this store. Today I went in, I needed a paint match for a shutter project and the guy at the paint center was really quite and rude. Then needed to buy a new shutter and when I asked the sales associate where I could find it, he pointed up at the sign and said its over there. Then when I needed to order the shutter because they didn’t have it the guy that helped me was like don’t worry about the address it doesn’t matter and I just wanted to make sure it was the right one for my item to be shipped to. He really just made me want to leave and spend more money at lowes than to deal with his piss poor customer service. The only saving grace for my experience was the cashier I dealt with in the front of the store, even though I told him I was military and showed him my ID he didn’t know they could give a military discount. So he had to ask. Either way, the people at this Home Depot are really terrible.

Received great assistance from Mark and James at the ProDesk. I worked with them at my previous job and they were over the top in great customer service. This is my go to store.

I don’t like how much I depend on this store. I never have a good experience when I come here.
First, the customer service… i’m sorry LACK of customer service. I went to pick up an online order after being told it was delivered however the customer service rep stated they did not have it. She furthered explained it was typical of the warehouse to state it arrived at the store when in fact it still hasn’t been shipped. She «checked» the tracking of the package but couldn’t give an update. I ordered the item well over 20 days ago… It was only supposed to take 4 – 5 days to ship to the store. I’m glad I didn’t wait for that item or I would’ve had some serious water damage. I ordered the item elsewhere. Once this item arrives (if it ever arrives), I will be cancelling.
Second, does anyone there know anything? I have to call my dad to ask him what aisle an item is on because the employees just give me blank stares. No, I’m not joking. Thanks Dad!
If you can, avoid this Home Depot. I’m sure there are better locations than this one.

The parking lot is terrible here. It’s small and congested. The parking upstairs is better however use the stairs, the elevator is not very clean.
I have experienced more poor then good service from them. One time I needed a price on a patio umbrella, the outdoor guy didn’t know so he sent me to customer service. Goto customer service he wants to send me back outside. I let him know we were sent here. He says well do you want me to check? Umm that’s why we are here. Luckily a guy overhears and helps.
Worst and final instance was we ordered a dishwasher and we have to refuse it because it is damaged. They do not want to work with us to find a solution to get it installed in one visit. Background they deliver then 24 to 48 hours someone calls you to actually install it. So taking off today is now a wash. The head of appliances is less than stellar. Try to get the store manager and am told he was only in few minutes today. Left a message. Talk to customer service on corporate line, she says her manager is not in today and there is no other manager of customer service in corporate. Hmmm see the pattern.
All in all the only response we received is to just cancel the whole order. Done!

Donovan from the garden/​patio section was amazing help and the loading guys were awesome today! I will definitely be back.

I’m not a big Home Depot shopper because it gets overwhelming with the amount of choices they have for one particular item.
So I tend to just follow my husband for his shopping needs. This particular location had good associate availability for questions and such.
And the checkout process was speedy and friendly.

In the past month, I’ve been to Home Depot about 15 times because of a renovation project. Although I’d rather not come here, I’ve been here enough to review it, why not? They have renovated their return/​customer service section which is good. It’s a lot better than before. The store is big and it is hard to find things unless you’ve been there at least 10 times. Orange apron helper guys seem to be everywhere when you don’t need their help, but when you do they scatter like roaches in an old apartment. It’s like they KNOW you need something and then they hide! Hide and seek I can play with my 2 year old but I need help now! Overall, I like the place and you can get all the things you need. I like Mike B.‘s suggestion of some kind of map, that would be nice and makes total sense to me. It would save a lot of time and maybe cut cost on providing more orange apron people that aren’t there anyways. I’ve grown to like Home Depot but it’s really because I’ve been there a lot this month.
The Good:
— new customer service area is nice, you don’t need your receipt anymore as they can find your credit card. Old system you needed your receipt.
— orange apron workers are helpful when you can find one
— good selection of home improvement stuff
— parking lot is big
The Bad:
— orange apron workers disappear when you need them most. Sometimes when you’re in a particular section, like say ceiling fans, you only can speak to the «expert» orange apron worker.
— hard to find things, need some sort of inventory map
The Ugly:
— for me, it’s that I had to come here all the time that I was getting tired of Home Depot, but there’s nothing ugly to report.

I went to return an item I purchased a few days ago at this location. I used a gift card to make the purchase. Although I had the receipt and item (in good condition and unopened) I was told that I had to provide a government issued picture ID. I find this totally ridiculous for them to make this request as Home Depot has had a recent data breach. There is absolutely no identity protection when you shop at this store so I can’t imagine trusting them with my personal information. After I use my gift card I’m shopping at Lowes or another hardware store that has a better customer service policy. FYI – the manager was called and I was denied a refund.

Went here to buy some plywood and whatever else was on this list of things to buy at Home Depot. I was obviously just tagging along!
But as we were walking down the aisles, I was disturbed by the annoying «dinging» noise they made! It was only down the aisles with the expensive machines, such as hand saws, drills, etc. I know that the cameras should be there, but they could get rid of the «dinging» noise and why does the camera have to be right next to you. So awkward. I felt like I was being watched in an interrogation room or something! I just stood outside the aisles. Such an annoying noise.
But we didn’t have trouble finding anything and the employees were helpful when we asked. We also got some plywood cut. A little cheaper than buying a handsaw!

Recently an article appeared describing how Lowes is testing out this robot that greets you at the front door and asks you what you want to buy.
Once this robot comes to our market… I will never shop at Home Depot again. What a great idea!
How are you suppose to find anything in this place? I guess– contractors who come there pretty much know the layout… nahhh wait that’s impossible.
Is this where they filmed the movie «Maze Runner»?
Home Depot employees are a bit scarce to be seen. I find one… he directs me to the right product– dowels. I find another one… he sends me to the wrong aisle for sandpaper.
If I ran Home Depot… I would give everyone an Ipad/​Map upon entrance. Something… just a little help.
The cashier was really funny. She was making fun of another cashier while she was ringing me up. It reminded me of my friend Heather. She used this little scanning gun and had a printer attached to her hip… almost like an apple store employee.
In any event… if Home Depot made the store a little bit more user friendly. That would be great.

If you are shopping for gardening supplies you better go with ample time and patience. Some of the employees in this area are really questionable!

This place is the worst. I went here yesterday (it took me a day to process this crap). I get in and ask for help with PVC pipe, and some other items. When I couldn’t get anyone to help me and then my drivers’ license, credit card, and business credit card came up missing. To hell with this place causing so much hell in my life for a day! I wish I could give them –0 stars…

It would be wonderful if the many roving sales people would actually help you find things rather than try to sell you things.
I’ve been shopping here for I guess close to 20 years, off and on, depending on my love-​hate relationship.
Their customer service has definitely improved. You can actually stop an employee to ask where something is and more than 75% of the time they will take you to the spot. This did not happen 5 years ago. I’ve experienced several remarkable instances of service from employees helping me decipher things from the wall pegs and tiny bins.
But I never know if I’m going to come across the employee who won’t hide their regret that I have stopped to ask where something is. I’m doing major renovation right now and visiting the store a couple times each week, so I know 2 of these unhappy employees by face.
One time I got specialized paint and the employee was cheerful, looked me in the eye, discussed what I wanted etc and gave me small status reports. («This will take a bit of time — hey, almost halfway done — just a minute more.») Another time, a different employee, I asked for a sample size. Got no verbal response or eye contact. I couldn’t tell if he was actually working on my order because of the silent treatment. But I was rewarded in the end with a can of the color I needed, although he had never asked where I’d be using it and did I want flat or enamel etc.
Looking at the size of the store and the fact I don’t live or work there, it seems reasonable that a considerable number of customers do not know the layout of the store. So when someone is walking around, peering at signs and sighing, it would seem like a very customer friendly thing to do to greet that customer and ask if they need help.
Imagine my surprise when that happened. Imagine my dismay when that employee went on to give me a sales pitch. Again. And again.
I know there’s rooftop parking, but I’m not a fan of getting into my car after it sits in the sun when it’s 90º out and 90% humidity. One of the covered aisles appears to a permanent extension of the gardening center, so the limited covered parking is limited even more.
I’ve only used their contractor service once. They messed up that I needed a weekend only person, so the person doing the estimating did not do the actual work. I needed a left opening door; a right opening door was ordered. The work was fine, but there were supplies I paid for that were never used (several tubes of caulking, a package of shims, a metal piece). When I asked for them, I got a shrug. That experience made me never use that service again.

If I had to rate this store on its parking, I’d give it 2 stars but I’m not. I’ll rate them on customer service.
I needed to go to this Home Depot twice this week, once for plants and once for a plumbing part. Both times I easily found employees easily who helped me.
The first lady led me easily to find the plants I needed for direct sunlight. She was very friendly and even helped make intelligent suggestions for other things I might need. I got something’s she suggested because I forgot I needed them.
The second time we went in we needed a tiny plumbing part. We asked a man where to find it. He told us the aisle to go to find it. We walked there and were unable to find it through all the tiny parts. Just as we were about to give up, the man walked down the aisle and said, «I knew you might be having trouble.» He walked over to the part and picked it out. It was so nice he came back to help.
This store is very close to my house and I go to it often. The service has gotten better in the 7 years I’ve lived near this store.

I had a very positive experience at this location with flooring specialist Zelia, who was very proactive and helpful in ringing up our order. Her colleague at the flooring area, whose name I cannot recall, was also very pleasant and helpful and genuine. They were both fast, efficient, diligent, energetic, and caring. They wished us a happy holiday, invited us to return, and made consistent eye contact and smiled!
If only all Home Depot associates could be THIS friendly, this would be the #1 and not #33 fortune 500 company!

I went in for paint swatches and was disappointed in the minimal brands and shades to choose from.
I also purchased a small plant which rang up more than what the sign said but oh well. Wasn’t worth standing in the customer service line to get a 93 cent refund.
Overall the store is nice, employees are knowledgeable but the parking lot is horrific.

I’m constantly fixing up and re-​doing stuff in our home. Unfortunately, I go to Home Depot more than I would like.
Actually, I really love the stuff they have inside… I can get lost for hours looking at the different types of tools, pretty tiles, barbeque accessories, outdoor accessories, cool lighting for indoor and outdoor, different gadgets and fixtures to make your home neato-​freato with dimmers and rope lighting, solar powered outdoor lamps, throw rugs, drill bits.
But the customer service isn’t what it used to be. I have been going to this location for 8 years and years ago, I would receive so much help and counseling on DIY projects.
2 weeks ago, I just repainted my living room and the paint guys didn’t mix my paint appropriately, so I was painting lighter and lighter paint as time went on. Maybe it needs to dry? No. I wasted 4 HOURS. When I brought the paint can back and explained the situation, I thought it was a no-​brainer: I deserve a replacement of a defective product. But they were very untrusting of the fact that I had used most of the paint can (as if I were trying to get free paint?). They wanted to charge me again. With splatters of paint on my incredulous face, I stated to them again slow and deliberately, «I wasted 4 hours…» The manager had to be called and he reluctantly gave me a replacement can without charging me — never an apology or acknowledgement that they possibly made a mistake and wasted my time.
I wish this were isolated — when I get refills of propane, I must prepare myself to hunt around for the elusive, «guy with the key.» When I ask anyone for help, the same dismissive answer is, «Oh… just go find the guy with the key.» It has sometimes taken me 15 minutes to hunt him down — target finally acquired — lock on «the guy with the key.» Ugh.
There is still a friendly greeter, like at Walmart and some employees are still very friendly and helpful.