Waste Management

DO NOT USE! BAD CONTRACTS, terrible service. I could not get out of my contract but they keep increasing my rates. I receive threats from them. Stay away at all costs. They are criminals.

Wish I could give NO Stars. If you are a business DO NOT use waste management. Waste Management scammed us into a long term contracts with no way out. There was no mention of the contract being a long term contract when we signed up for service. Furthermore, we already had an account with waste management and rather than changing the contract we had the salesman wrote a new contract so that he could extend the period of service. In addition to this, the contract states that we can change our level of service at any time. However, when we asked to have our trash bin removed and replaced with a recycling bin, they agreed by phone then months later refused. In addition to all this getting in contact with Waste management regarding a change in service is close to impossible I called 3 times and each time someone told me they would look into my account and get back to me. During this time Waste Managment has exhibited questionable business practices many times, including damaging our fence. We requested to terminate our contract and they claimed we owed them $ 20,000 in termination fees. This is after I pointed out to them that they violated their own contract. DO NOT use WM!

I can’t believe the awful service I’ve received from Waste Management. I have to call numerous times to beg you to have my trash picked up. You keep saying you will come to pick up the trash and days go by and still no one comes to pick it up. I have spent hours on the phone with your Customer Service Department begging them to please have someone pick up my trash. I pay my bill on time and I expect to have my trash picked up! I wonder if the owner of Waste Management needs to be made aware of the awful service I have received? I will be switching to another Trash Management Company with a much better reputation and a 50% reduction in price due to the awful service I have received. I WAS a loyal customer of Waste Management for 16 Years, but enough is enough