Enterprise Rent-A-Car

This is the only car rental location in Gallatin and the lack of competition shows. The staff are always friendly but they are frequently overwhelmed and unable to adequately service clients. I’ve rented vehicles here repeatedly and it’s almost always the same story; not enough people to handle the business in a timely fashion.
My most recent visit was typical; I arrived at my scheduled time and waited 45 minutes for a car. The gal who eventually handed me the keys to the car apologized and gave me a modest gas credit on the car, but frankly, I’d rather just have the car ready when agreed.
On a previous visit, I arrived to find that the car I reserved was not available. In my experiences at other locations, and with competitors, this is instantly solved with a free upgrade. That’s the sensible thing to do, right? Not here. They offered me a Tahoe at an outrageous rate, which I declined, or they offered me a downgrade at the normal (for that model) price. If I’d wanted the smaller car, I would have reserved it. Why can they do this? Because you have to drive to Hendersonville to find a competitor.
Each car I’ve rented has been in great shape. The staff are friendly. The location is great, but eventually there will be competition in this fast-​growing suburb of Nashville and Enterprise will have to step up.

Haley was the only person working the counter when I arrived, she was really nice. Four customers waiting.
Haley was friendly but skipped me and took another person for no apparent reason, did not apologize or offer an explanation.
Seems to be a poorly run business. Need new manager.

Where should I start… Lets see… First off let me compliment the staff at the Gallatin Enterprise location. They were very courteous and professional. However, they were understaffed causing an extremely long wait time for service. Just to be clear, all issues I have with Enterprise originates within the main corporate machine and not at the local branch were the nightmare was exposed.
I rented a car from the airport facility upon return from our family vacation. I kept the car for three days while my vehicle was in the shop for repairs. The reason I chose Enterprise was because a local office was located within walking distance from the garage that was repairing my car. I assumed that I could pickup at the airport and return at the local Gallatin branch, however, with Enterprise, that is not how it works. Over the course of five hours I attempted to contact a customer service representative to assist me in my rental return. I either got hung up on by the automated system or was transferred by a customer service rep to an automated system that would keep me on hold for a period of time and finally hang up on me. I then sent a message requesting help via the company’s web site and have received not response.
With my frustration at its maximum capacity, I have finally given up and will have to return this vehicle to the air port facility and pay an extra two days for the car over the weekend. I should also note that this three day rental originating at the Nashville airport will be more expensive than the 14 day rental I had separately from the Gallatin branch at the beginning of this month. I still cant figure that one out…
In conclusion, I would walk uphill, barefoot on a crushed glass road before I accepted a free ride from enterprise. I can not stress how frustrated I am with the situation and I advise everyone to avoid this company and its services.

I have some issues about parking car elsewhere which I find out of the norm. They have a pickup and drop off at your house bussiness so I dont take much issue with that. I just rented from them had no issues let me pick up car early and also drop off later then said at no extra charge. I find them staffed well now and very friendly. I cant say much for the liers in Nashville by the convention center. Gallatin has been great to me.

If I could give this place 0 stars I would. Worse service at an Enterprise I’ve ever had. I called on a Friday and the guy I talked to was very rude and said they didn’t have any cars, but should get some that afternoon. I called them again that afternoon and according to him they still didn’t have any cars. That same night, I rode by there and it turned out they had cars in the parking lot. I went the next morning as soon as they opened and it took me an hour to get a car. They wanted to give me a big car, but I had to explain that I needed something smaller. Luckily, someone was returning a smaller car. Which took them an hour to clean apparently. While there, they hit someone elses car in the parking lot. I won’t be using this Enterprise again if I ever do use that rental service.

The car I got had no cruise control. That was pretty lame if you ask me. I was told that all of TN will not allow for any rent a car lots to have drop box’s any more. Soooo I have to return the car the next day during working hours. At 7:30am. Great to know that we have different starting hours Enterprise. So I showed up early to drop my car off hopping to get back to work as soon as i could. Employees showed up about 7… didn’t unlock the door, just looked at me as I waited outside until 7:30. Oh don’t let me forget. They don’t have a lot to hold your car while you are with them. But luckly they will drop you off at your car that is in some parking lot a few blocks away. The parking lot for some other stores. Hope your car doesn’t get broken into, park under a light i guess.

Friendly staff but horribly understaffed on both of my two visits meant loooooong waits for a car. Decent selection of cars and they are in good shape. Dealt flawlessly with my dealership. Would use again, but they need more staff!