Firestone Complete Auto Care

Ran into some trouble with our my car vibrating as we left Albuquerque. Got our car towed from the hotel to Firestone the next morning where we had made an appointment. It did take a while for the diagnosis but we walked around and found a café so it wasn’t an issue. Found out we had CV joint trouble on one side and they said they’d fix it right away, unfortunately later on they found out they had the wrong part They offered to order the new one to be there in the morning and fix it then and offered to give us a ride to the hotel we were staying at and to get us in the morning to bring us back to the car. The service was phenomenal and of all the places for the car to have an issue, I’m glad they were nearby and we weren’t on the side of the highway. They also did not treat us any different for being from out of town which was awesome. ¹⁰⁄₁₀ would recommend

Horrible service. I made an appointment to come in at 4:30 for oil change and alignment. The oil change (didn’t even air up my tires) took an hour and a half then the alignment was going to take another hour. Each time I asked about the reasoning for the wait, the answer changed. First it was because they were «multi-​tasking» and working on several cars at once. The second reply was because they had a new technician. The third reasoning is because some other car was on the alignment machine and I had to wait. When I asked what the point of making an appointment was, they told me there really isn’t a reason to. I came back the next morning for the alignment, which I was told would be 45 minutes. He showed me the paper and what was wrong with the alignment and gave me two choices. I could get just the toe fixed for a quick fix or I could get the whole right side done correctly and it would be about an hour and a half. I chose to get it done correctly and arranged a ride. I went to get breakfast across the street, upon returning 10 minutes later, my car was waiting out front ready for me. When I went in, the man told me it was ready and he fixed it all. He was explaining what they did, but still pointing to the alignment paper showing the car was not aligned. I told him I needed the print out of the corrections and the current alignment. He told me he couldn’t print it. I said I need proof of what you did. He said the printer failed. So he said he would put the car back up and then get a print out. I could see from the window they were messing with the computer screen and looking at the car and watching red and yellow boxes flash on screen, where the other boxes were green. I saw them print several papers, then throw to the side. Not sure what all of that was about, but I feel very taken advantage of here. The whole time I felt like they were telling me different than what they were actually doing. There was another man in the lobby that was griping about an issue as well.

They advertise transmission service but can’t even check the fluid level on a 2004 Mercury Mountaineer. They said it’s a dealer only service and didn’t have the tools. After making a few calls, it can be done at Jiffy Lube, Leyba’s, Rico Auto Complex, Goodyear, and American Tire in Gallup.

Very slow for just an oil change. I’ve been here two hours and still waiting. A while ago I asked how much longer and was told it would be 10 more minutes before they pulled it into the bay. Twenty five minutes later they finally pulled it in. There doesn’t seem to be an overwhelming number of puerile here for service, either.

Excellent service. We had a small bit of damage to our car during a snow storm and this place was the only auto place open when we pulled into Gallup in the evening. They were extremely nice even though they were swamped with customers. They told us to come back at 7 the next morning when they opened. We did and they got us back on the road in just an hour or so and were very thorough in explaining the damage to us as well as what work they would need to do. The work was not very expensive and I don’t think we were overcharged at all. Very good experience– wish they were in my hometown.