Capital One Bank

In a town where there are plenty of banks to choose from, and basically the same fees at all of them, the only «carrot» they have to dangle is good customer service. I just moved to the island about 3 months ago and have yet to move my banking. I stopped at this branch a few weeks ago to get quarters for laundry. Walked right into the branch, was greeted very nicely, swapped my $ 20 bill for my 2 rolls and out the door I went. Today, I drove up to the «business» window because I know they can’t send quarters through the tubes. Asked for 2 rolls of quarters again, and I literally waited 12 minutes for them. There was 1 customer in one of the other lanes when I drove up. I even asked a man at the window if there was a problem. He simply said «we are getting it together». I laughed at him and said «2 rolls of quarters?» cause I seriously thought maybe they had misunderstood me. He didn’t offer any explanation. Didn’t apologize for the wait. Nothing. Did I make some kind of faux pas that I wasn’t aware of? Do they not like giving out quarters? I literally saw 3 tellers standing at the window talking at once. I’m only giving them 2 stars because my first experience was smooth and pleasant. Wth?

They’re trying their best …