Firestone Complete Auto Care

Took my car in for oil change and then in for inspection. They are friendly and schedule was exactly what they said. Great service!

Very disappointed with the lack of customer consideration and service. I made an appointment for a simple oil change and tire rotation the day before and arrived twenty minutes early to drop off my car. I asked if my car might possibly be ready in about an hour and was told it would be closer to two hours because they were short handed. I left and returned an hour and forty minutes later to find my car in the same spot. I went and inquired and was told they had not started yet but I was next. There were at least 4 – 5 employees and one car on a lift. Ridiculous! They could not even call and let me know they were running WAY behind. I took my keys and left. Very inconsiderate!

BE CAUTIOUS about the approximate time they tell you and make sure they verify the part is actually in stock. Otherwise, you will be sitting in the waiting area with your previously operational vehicle taken apart while they waste your time tracking down the part at a different location. Their mistake has been very costly!
Price: fair price and quality. I asked them to check for available coupons and they found two that applied to the alignment and service charges.

STAY AWAY! Took one of our work trucks in because it had a miss in the engine. They told us it needed a coil pack, new spark plugs, spark plug wires and a fuel injection cleaning for about $ 1,100. They said the coil pack was not firing the number three cylinder and that all the plugs and wires should be changed. The truck has 70,000 miles on it and is 4.5 years old. I said to replace the coil pack and the one spark plug, since the plugs are rated for 100,000 miles. They said they to check with the manager to see if that could be done. I said if it was that much trouble that I would just pick up the vehicle. Well, they called back and said they would not perform the work because it was not the right way to do it. I picked up the truck and paid the $ 110 diagnosis fee and took it to the dealer. The dealer checked it out and the coil pack was not defective and that the number three spark plug was bad. They replaced all six plugs and wires for $ 310. Truck runs great. I really don’t appreciate Firestone making me feel like a moron for not doing it the «Firestone way». It used to be the car dealerships were the ones to rip you off, I guess times have changed. Kudos to the GM dealership and shame on Firestone.

Very slow, but pretty cheap oil change if you have a coupon and they’ll rotate your tires for free if you have Firestone tires. If you don’t have their tires or a coupon, I would avoid.