NTB-National Tire & Battery

They suck, two nails in tire say ok, fi it send us home. Get home Walk out side flat tire Really. Never get oil change there they don’t put any in. They suck and I have never been a hater

I recently had my starter replaced at my local repair shop downtown. Well, I drove out to Galveston for a family brunch, and my car died! The AAA guy had no idea, so we had it towed here on a Sunday afternoon (1 of only 2 places open).
We pulled up, the guys opened a bay for me, and started working. They quickly deduced it wasn’t the battery, so they figured the starter. Upon closer inspection from under the car, they found that a plug had come undone, and told me the piece was busted to reattach it for good. So they plugged it back in as best they could, threw some tape on it, and we started it back up… HURRAY!!!
Now, I know that sounds pretty «low class», a quick fix with electrical tape… But they didn’t charge me, or take advantage of me… And the dude who replaced the started had a warranty on his work, so they didn’t need to replace it. They were nice enough to just let me take it back to my guy after their quick fix. They were all REALLY nice, and I would recommend this shop to ANYONE!

Aside from promotional deals, convenient location, spacious/​clean interior, the service itself is questionable… and when you’re spending several hours and hundreds of dollars on a product, confidence is what you’re paying for… if not, you’re simply at risk of wasting both your money and time.
Here’s the deal; We needed our front tires replaced because of wear and a mean leak on the right passenger tire — NTB planned on rotating back tires to the front, and installing the two new tires on the back, with an alignment. Simple and straight forward for a national service center. When the work was completed, we naturally picked up the car and drove away… Tire pressure light was on but thought it would reset itself in a few miles of driving it. Negative. We pulled over at a gas station, checked pressure of the front tires, specifically the right passenger, 27 lbs… And to our horror they were the original tires that should have been discarded! Called the service center and they assured us the proper tires had been replaced and rotated — service man spoke with service manager to confirm. Not true. We took the vehicle back and showed them the evidence… We received excuses, blame and confessions that the person who worked on the vehicle is the laziest employee and was threaten to be fired months ago… Unacceptable on so many levels.
We received a hundred dollars off and drove away for the second and last time, detouring home to drive our second vehicle to Firestone off 61^st and further invest in 4 new tires, an alignment, warranty and full confidence. Super duper service Y’all. Happy again.
NTB lost our business not because they made a mistake but because of the lack of integrity and poor management.

My go-​to place for oil changes on the island. Adrian and Armon are always so nice and helpful.

Excellent customer service. Not often do I find people who go above and beyond, Adrian did that today. A recent bad experience at another tire franchise on the island damaged my tire lug nuts. NTB Galveston professionally and kindly explained the situation to me. Fixed the problem that someone else caused and charged me a very minimal amount. They made my car safe! Very happy I found them. Professional and honest!

Top notch service! Friendly faces and really knowledgeable employees! Armon, the manager, is always there to save the day! I’ll continue going there!

Great service had a loud noise coming from my truck and their mechanic Jonathan knew the problem and fixed now i do not hear the noise any more very happy with the results price was fair very nice sales associate do recommend this place

They quickly took the nail and patched my tire for free, while I was out of town in Galveston. It took maybe 30mins and they took it back very quickly. They offered us water and they had a very nice and clean waiting room. But my husband told me the restrooms were disgusting.

I visited NTB in Galveston to investigate a slow leak on one of my tires. The staff was friendly, efficient, and quickly repaired my tire at no charge! (WHAT!?) I was very impressed and will be back when I need to purchase something. The facility is clean, comfortable and easily accessed. Good job!

We came in for a flat repair from out of town. This group of guys were extremely professional. They were so accommodating and friendly. We were highly impressed with the service we received on the late afternoon of 3÷23÷14. Thanks NTB team! You were great.

Absolute Great Service! Took my girlfriend car up there for oil change, just the normal type of maintenance in the car the actual manger came out to introduce himself and his team, made me feel very welcome with actual friendly service. he’d also found some issues with my girlfriend car and gave me OPTIONS and which route to take which was really nice of him. If You happen to need maintenance service or have any issues with you car go here and speak to ARMON HEYDARI (manager) I will definitely be coming back for my vehicle!

Took my car here when it died on me. They were really fast to come out and help me. They could tell it was my battery that needed replacing right away. Started working on it immediately. They were super friendly and knowledgable. The manager there was very entertaining and i learned a lot about my car that i didnt before. So glad i came here! Ill continue to come here now!

First time I had a flat, they told me they could patch it cheaper than replacing it. Hello, honesty over bottom line! I don’t know or care about cars, but I do care that they didn’t try to hose an unsuspecting victim. Second time I had a flat, it was done for. I asked when I should get the other tires replaced and they were very honest and thorough while explaining the life of my tires. So nice not to feel like I have to ‘bring a guy’ with me. NTB did a great job explaining the lifetime warranties both times. And it doesn’t hurt that Target is in the same parking lot so you can shop while you wait!

I had a huge bolt in my front tire. I took my car to Firestone and they said It could not be fixed and I needed a new tire, quoting me at +300 $. And it would take more than two hours to get to it (I was trying to drive back to Dallas). My dad and I decided to get a second opinion at NTB and not only did the superfriendly staff help us immediately, thy tried to fix it before pressuring us for a new tire and it trned out that I didn’t even need one! And since we said we were Firestone people, he comped the 20 $ price of the patch repair. I was in and out in less than an hour. I see these bad reviews but they must have made some changes. I’m an NTB person now!

Bought new tires and they did not balance them at all or did so incorrectly. Also huge effort to upsale and add services that were not needed. Was told I needed an alignment so had checked by Carlos Tire Shop and Galveston Battery & Electric who determined that they only needed to be balanced. Not a happy costumer and am going to another local lire company for all future services. Denise

Yes they do seem honest!!! But the manager is a cheat. Please be very very very careful guys. I had a noise coming from my front right tire in my honda civic, so I asked them to check and they told me the wheel bearing needs to be replaced and quoted $ 550. When I took my car to honda they told me it was perfectly fine and the noise was because I had recently changed one of my tires due to which the tire thread was not equal. I would not fall for the pretentious smile of the manager, who will eventually rip you off.

Was recently advised to get a $ 900+ brake job by NTB. Didn’t sound right & ended up paying $ 195 at Sand Dollar.