RYSON REAL ESTATE & VACATION RENTALS

We stayed at Bishops Beach June 29-​July 5, 2015. We paid top dollar for what we read online to be a beachfront property with «high-​end finishes». While the house was on the beach, nothing was «high-​end».
o The clothes dryer did not function. We were told, «It’s a beach house, leave your stuff outside on the deck.», & «appliances break sometimes». The dryer was a 1983 model that they couldn’t get working after 3 visits from a repair person. They finally brought a new one the day before we left. Needless to say, a house with 12 guests needs the ability to wash bath towels and cloths.
o All the screens on the windows were ripped to shreds.
o The deck furniture was completely rusted
o The refrigerator was held together with orange duct tape and rusted.
o The master bedroom had 3 fans since it was so hard to cool. It also had a window that leaked during storms because the frame was rotted. We were told a new window had been ordered. The hot water facet in the master bath did not work. Only cold running water.
o A BBQ was advertised with the property. None could be found. We were told to look in the storage area, but could not get in because the door was rusted shut. After a repairman could not open it a locksmith had to be called to change out the door two days later. We had to purchase a BBQ.
Multiple daily calls to the rental company resulted in empty promises and increased frustration from their total lack of customer service orientation. The head of maintenance, Alex, had only excuses for our concerns.
Finally, 2 days before our departure I went back to the rental office. I met with one of the managers, Martha. She was very apologetic and said we would be refunded a small portion of what we paid. She said she was unaware of our concerns. I do not believe this could be true being such a small office. The refund, after one month, has never materialized. Needless to say we will never rent this beach house or anything else from Ryson.

I normally would not write a positive review for a condo where we had an AC issue (diamond beach) but I have to say two things – ryson took care of the issue – quickly – did not charge us for the night without AC (I did not have to ask for this – they wanted to make it right without prompting! What amazing customer service!). And the condo was beautiful. The staff at ryson was professional and responsive. And the staff at diamond beach was equally amazing. It was an outstanding experience despite the bump in the way. The condo owner also tried to help fix it by phone. He clearly cares about the unit and the clients and ryson was an excellent company to work with. We will use them for any vacation here. (We were in 505 diamond beach). I would rent that condo through ryson anytime – great rental company, great owner and great condo staff.

Best Real Estate & Vacation Rental company on the Island!

Misty Martinez is PHENOMENAL to work with. Kind, dedicated, and does everything in her power to help her clients. All I want to say for now! :)
Misty deserves 5 stars for her great attitude, but since she doesn’t have her own Unilocal page, I guess I have to average her stars & Ryson’s.

We rented a condo in advance in June of 2011 from this vendor (Ryson Real Estate) for a week in July, 2011. We live in Austin Texas and wanted to spend our family vacation at the beach in Galveston, Texas. There were 5 of us including children. We wanted a place that would be nice for the adults and kids. Several advertised amenities were not available for use or DID NOT EXIST when we arrived at the condo that were promoted over the phone, on their website, and in person when we picked up the keys. We rented this condo for 4 nights and 5 days and is was supposed to come with; Water-​slide, Swim-​up pool bar, Pavilion bar, Inside bar and bar lounge area, and BBQ pits for outdoor cooking. We asked to be relocated but nothing was available. We were stuck since we were from out of town and didn’t anywhere else to go. Is was a hot summer and we had planned on cooking outside as much as we could but couldn’t do any outdoor cooking. We contacted Ryson Vacation Rental and were told «It’s not their responsibility and that it was not their intention to misrepresent the amenities at Diamond Beach Condo’s.
I asked for a partial refund since we had paid for things we were not getting. They refused.
I would suggest that everybody stay away from this business.