A1 Computers And Service

I have nothing but the best things to say about Dave Goward and AI Computers — the only way it could get better is if I could keep Dave himself on a thumb-​drive.
My initial contact was via email (on a weekend no less), which was promptly responded to — seems like a fundamental of good business, but something I often find lacking. I value excellent communication as important as the service, and I received exceptional communication.
There is no charge for travel, and David came to my house (on time, mind you) and quickly determined the problem. I don’t know zip about cpu’s, but he showed me in a way I easily understood, explained how/​why the situation can happen & outlined every option — from replacing parts which he priced on the spot, to getting a new cpu, which I opted for. Two days later, he returned (again, on time & again, exceptionally communicated) and transferred the data from my old HD to the new one. He helped me select the best option for security, was SO helpful in making sure I didn’t forget anything — setting up my peripherals, making sure all my software was working, emails working, found/​installed a driver I needed for an older printer, etc.
I run a small business off this computer, and had initially been panic-​stricken when my old cpu went down. When David left, there was not one stone left unturned — and left to my own devices, I wouldn’t have even THOUGHT of so many details he knew to think of. THIS is what defines «Customer Service.»
He was quite pleasant, very professional, knew precisely what he was doing, and leaves me feeling SO RELIEVED that I now have access to someone I can count on and that I trust.
I put him in the «inexpensive» range because frankly, I think he should charge more than he does. If ever he retires, he could teach classes on «How to Succeed At Customer Service.»

By far, the best computer service I’ve ever received. I took my laptop in because it was going very slow and notifications were popping up that I didn’t understand. Dave Goward took my laptop, gave it a full diagnostic check and assessed what was wrong. My primary issue was that I hadn’t had a system tune up in a long time. I also had poor anti-​virus and malware protection. Dave installed new protection for me. He found out that my CD drive wasn’t working. He removed it and installed a CD & DVD writer in it’s place; total upgrade! He also found out that I had too little memory. He doubled my memory as well. I got a full diagnostic check, full system clean up, full anti-​virus, malware and spyware protection, a new DVD & CD burner and double the amount of memory; all for $ 80. I was floored! When I got my laptop back, Dave had made a folder on my desktop with videos explaining exactly what he did and how often I need to run the new anti-​virus and spyware protection. I’m not a techy person, so I greatly appreciated the extra information. I am very pleased with the service and have already recommended him to other friends and family members. You’ll never get this level of service anywhere else. If you need help, please go there. You won’t be disappointed.