Fanatic U

I attended the Stadium Series game in Denver, but the selection of Red Wing merchandise offered was minimal. After the game the next day, my friend suggested I use a 40% coupon offered for Leap Year. I dont like buying hats online since the fits are all so different.
Since I live in Oregon but would be visiting family the week after the game I figured I’d use «store pick-​up» to try on the hat before deciding. Unfortunately the hat simply didn’t have the desired fit. What is more unfortunate is the awful customer service that came next.
I informed Nicole (I believe is her name) that the hat didn’t fit and I just didn’t see anything else that struck me, so I’d like a refund. She stated that because it was a «Stadium Series» hat, I could not get my money back. I told her that the only thing indicating the hat is stadium Series is the sticker that comes off anyway. I said I came here to try it on when that wasn’t an option in Colorado or Oregon, and she simply refused to budge. Making matters worse, Nicole then told me that because I used a 40% coupon the store offered, I could not get a refund! Not only is this a complete scam, it is not even disclosed on the website. You penalize customers for using coupons?
I wanted to support a local business, but this refusal to make things right over $ 20 cost them an entire family’s worth of business. I do not recommend this store, its employees, or the experience of dealing with their shady policies that penalize customers for shopping there.

Great stores and they are 100% Detroit! Especially the Downtown and, Garden City store.

I only buy Detroit sports gear from here and have never had any problems. I thought I would order online from them for once since I was unable to make it home before this holiday season. I placed an order and not even an hour I was told that they were unable to fulfill my order and would not be getting anymore until after the holiday. I am not a happy woman right now.

I disagree with the person who wrote the 11÷28÷10 review. I live in Arizona (first 23 years were spent in MI) and I’ve been shopping at Fanatic U since 2002 when both sons were playing travel hockey. When my kids were younger, every visit to Michigan was capped off by a shopping trip to Fan U, where we found a large selection of Red Wing apparel, most of it not sold at JLA. Over the years we have found the most unique items and have also purchased Tigers, Lions, Pistons, UM & MSU apparel there, too.
One of my son’s favorite Red Wing jackets was on sale there a few years ago (he recv’d it for Christmas) and it’s now signed by a dozen or so Red Wing players (we’re lucky enough to live five minutes from where they used to practice before games vs. the Coyotes). At the many Red Wings games we’ve attended at
Arena dozens of people have asked him where he got that jacket.
Yes, the aisles are somewhat cramped … but if you are of the «treasure hunt» mind when shopping there you will find some gems — things that you won’t find anywhere else. The black Sidney Crosby t-​shirt with the crying baby penguin on the front and «Cry Baby» above Crosby’s number on the back is another outstanding example of unique t-​shirts we’ve bought there. Can’t tell you how many Pens haters offered us money for it.
The red and white crystal-​encrusted Red Wing logo pin I bought for myself received supremely bling-​worthy praise when I went to see the RWs play the Ducks in the ’08 playoffs in Anaheim, and I declined to sell it to many people who made offers.
BUT! … if you are a person who needs everything all nice and tidy, lined up in a row and never out of place you might find Fanatic U to be a bit challenging to maneuver. Asking questions is NOT discouraged, and the salespeople are more than happy to find what you are looking for if they carry it.
Of course, you can always settle for what the professional venues offer, but you are missing out if you don’t give this place a try. (The parking lot IS very small, as referenced in another review, so enter from the side street on the EAST side of the building… and although I gave it two stars for «moderate» pricing, some items can be pricey — but not any higher than you’d pay at a venue.)

This is the place to go for Detroit sports apparel.
As far as pricing goes, Fanatic U is like getting merch at a game. You won’t find sales or discounts here, except for a few off-​season clearance items, but they do have a great selection that you won’t find anywhere but the stadium.
I’m not sure about Wings or Lions stuff, but I know they carry bigger sizes in Tigers shirts.
They have Wings, Lions, Tigers, Michigan and State items, including: clothing, hats, home décor, memorabilia, DVDs, jewelry, baby items and car decals.
Parking is tight at this location. It’s easiest to turn on to the side street and park on the West side of the building.

I am extremely dissatisfied with this company. They have horrible customer service and an incompetent employee in charge of internet sales.
I ordered an item that was sold out on many other websites (the sites where I usually shop). The site looked reputable enough, so I figured why not take a chance since I could not find the shirt elsewhere. I ordered on a Wednesday and paid for 2 day USPS shipping. When a week went by and I had not received my item, I called the store to inquire. I was told that their tracking information indicated the package had been delivered on Saturday. I never received any tracking information from the store, so I could not track it myself.
At this point, I realized a mistake with the post office had occurred since I never received the package. I took numerous steps to try to locate the item with my local post office. I visited the post office in person, spoke directly to my mail carrier and also called the headquarters’ consumer affairs department. All attempts were to no avail. The carrier had likely mistakenly delivered my package to the wrong address and scanned it as «delivered.» No matter what happened, I still did not have my package, for which I had paid $ 51. So far, I still had received zero assistance from FanaticU.
I contacted the store and further explained the problem. I also mentioned that I could not file a claim with the post office since the sender had not insured the package. My only resolution at this point was one of two things: either have the store resend the package at no charge or fully reimburse me. I was told by the customer sales representative that I should email the store owner. Five days have gone by and I still have heard nothing. I finally called back today and was told that the owner would offer me a discount on a future order, but would do nothing to fix my previous problem.
My main complaint is as follows. I acknowledge that the USPS was at fault for the delivery error. However, this store had brutal customer service. I was a first-​time customer and am extremely dissatisfied. By not insuring the package, they took the known risk of the item being lost in the mail and should compensate me accordingly. Had they insured the package (at a small cost to the store), they would have been able to file a claim and I would have been made whole. The problem here is the unprofessional and extremely incompetent way I have been treated. I have not once been able to speak with the owner, nor did he respond to the email I sent.
I have paid $ 51.53 and received nothing. Somehow the store seems satisfied with offering me a discount on a future order as adequate compensation for my trouble. Why would I ever order from them again?

Went here during their Black Friday (Tigers World Series) everyone working was extremely friendly, very attentive to their customers and never got annoyed answering the same question multiple times from each person that walked in «Do you have dugout hoodies from the World Series?» (Which they hadn’t got their shipment yet) but handed everyone a card and gave us all a good time to come back and get them. Fanatic U, you won me over.

I love this place! They carry all the great items I love, and the staff are all very friendly!

You have to admire little upstart retailers like Fanatic U that see a niche available for local sports memorabilia that is not well served by the big box stores or internet retailers. But walking the aisles at Fanatic U, you get the sense that these guys are phoning it in; a feeling that was confirmed when I noticed the tattered American flag hanging on by one grommet atop the store as I left.
Their goods are sort of spread haphazard through the cramped store in no particular order. The selection is overpriced and largely consistent of plain junk. Does any one really need a signed 8X10 color glossy photo of Jason Grilli?