FedEx Office Print & Ship Center

To be blunt they are terrible… Someone sent me an insured shipment last week… I was emailed to be informed it would be delievered 5 days later. When I checked their website today (its supposed to be delievered tomorrow) I find out the package has been sitting at their hub for 2 days!!! I called the 1800 fedex number and find out there did not have a commitment to have the package to me until tomorrow so that it when I will receive it??? Does this make sense the package is under 5 pounds and its sitting at their hub for 2 days??? Fed ex you will never get another dime of my business!!!

I recently had to return-​ship a defective Blackberry back to their head office in Canada, and instead of dealing with the incredibly long lines at JFK, I stopped in here while on an errand run nearby.
The staff were fast and extremely careful to ensure that all of the required international harmonized tariff codes were accounted for in my product shipment documentation, and got me out of there in under 10 minutes. Nothing bad to report, and I’d use them again if the need came up.

Thank you so much to Taleeia her amazing help. I needed something printed ASAP for a funeral and she was so incredibly helpful that she seemed like a guardian angel.

I needed to fax a few things to my lawyer and so I went here. I had no idea what the hell to do but the girl behind the counter came over and helped me out. I bought a card and then did my faxing. Didn’t use all the money on the card so I got a refund and was on my merry way.

Dropping off a package not even during a peak time with one person ahead and it takes them over 15 minutes. Really?! This place looks understaffed with employees that are inept

The Good:
* Went online and submitted my request for an image to be placed on a poster board
* Got a call within 30 min with a quote and confirming my order
* Was told it could be ready by 9pm that night (this was at 2pm)
The Bad:
* Came in at 2PM the next day and a worker begrudgingly helped me (he had to get called away from his computer to come to my register)
* Found my order and it was just a poster. Not on the poster board. He looked at the receipt and said ‘oh’, then took the poster back to the printer. No apology. No «would you like me to do this now». A «this will take XYZ minutes» perhaps? Nope. NOTHING.
* 5 min later I got a ‘the machine is warming up’
* 30 minutes later I walked out with my poster while standing at the register the whole time. I actually had to yell to the guys in the back ‘What the hell is going on? Is this getting done?’.
* When it was done, I was given my new print, the bill and thats it. No words exchanged.
So the bad completely counteracted the good. and then some. Do yourself a favor and find a local printer to deal with your needs. This place stinks. I want my 30 min back.

I use these folks a lot, I know not to rattle them with multiple questions.
Make sure you get a final receipt with the correct shipping address!
(Trust me)

We were kept waiting way too long. I didn’t even need print services, just wanted to make a purchase. There were hardly any other customers; the employees were all just busy talking amongst themselves. What a mess. Open 24 hours? Probably because it takes them that long to serve you.

I had an extra thick set of paper sheets I needed to cut for a project. I needed to use the X-​ACTO cutter. So naturally, as I have done for many many years, I went over to my local ‘Kinkos’ in Garden City (Store 2442).
Now, however, it is ‘Fed Ex Office.’ «All the better,» I thought. «Fed Ex has always been great with customers.» I went in and looked about for the X-​ACTO cutter that had always been available for self-​service, but saw none on the floor, only the slide cutters for thinner paper which wouldn’t work for my purpose. I asked one of the guys working who said, «I can cut it for you back here. But let me ask my manager.» The manager said, «Charge her $ 1.50 for cutting.» But this was a simple, two second job, something I have done myself a million times. I didn’t want to pay anything to anyone when I could easily do it myself. And said so to the manager. Sorry, she said. It’s $ 1.50. To say she was rude to me would be a huge understatement.
I told her I would be reporting this to BBB and asked for her name. She ripped off her name tag (before she did, I caught the name TRACY) and said, «You can’t have my name but here’s the store number» and she threw the FED EX store card in my face. I left there extremely upset.
It was not the $ 1.50. It was the outrageously unacceptable and ungracious attitude of the (assistant?) manager and said attitude she promotes to the other employees working there.
I then went over to STAPLES who luckily had the X-​ACTO cutter on the floor. The salesgirl there saw what I was doing and said, «Why don’t you let me do that back here? I have a machine that will give it a clean cut.» She took it from me and did it beautifully in two seconds. «What do I owe you?» I asked. «Don’t be silly,» she said. «There was nothing to it. I was happy to do it.» And guess what? I also purchased a few extra things while I was there. Guess which company I’ll be patronizing for my office needs from now on?
Is it really FED EX’s mission to nickle and dime their customers? Even if it means they’ll never come back? Terrible. Won’t patronize this store again.

I’ve had only few pleasant experiences with this Fedex Office location. I prefer to do things myself instead of having to deal with these people. I tend to do large print jobs about once a month depending on the demand for training services from my customers. When the demand gets too high, I use Fedex Office to help with the load. I would say 80% of the time, this Fedex Office location messes up my order. I’m either missing books or things were not bound properly according to my instructions. It turns out to be a much more stressful situation than it has to be. I’ve taken my business elsewhere and avoid this particular location at all costs.