Lord & Taylor

This store has turned into a bargain basement .
Tonight I stood in n line for ten minutes in an attempt to pay for a pair of shoes. Four women at the register. No one bothers to announce to the seven people in line that the registers aren’t working.
Help is poorly trained, no air conditioning in the new men’s dept– temp about 90 degrees
And the final insult No MORE PETITES — so sorry to the 25 percent of females 5’4 and under.
I was a life long shopper– no more!
Kelly Zingaro, store manager always absent needs to be replaced.
Awful, simply awful!

Getting ahold of anyone on the phone at this store is IMPOSSIBLE, absolutely ridiculous!!! I know that people in the store are busy, I understand, but I can relate to the complaints about the staff at the store not caring. I have been transferred numerous times without being able to speak with anyone. Customer service fail.

Came here looking for a dress for my daughter for her dance. Was disappointed to see the limited selection. Half of the upstairs was under renovation. Asked a question to one of the employees and she just walked away from me.

I LOVE Lord and Taylor. If I had to shop at one store for the rest of my life, it would be Lord and Taylor.
However, I for the majority of the time am not impressed with the service that I have received in Lord and Taylor. I have walked out at least 4 times with the security tag still on my purchased item. On another occassion, I wanted to pay my bill and the cashier began to ring up the woman in line behind me. I came in at Christmas time looking to purchase a specific necklace, 2 sales women told me they had never seen it before (didn’t bother to look up the item number) and didn’t attempt to help me look for a necklace that was a similar style… they just walked away.
I keep coming here because of the products, the sales and the convenice. There is plenty of parking and always a sale.

This Lord and Taylor feels very different from the one in Manhattan. It feels a bit outdated here although there’s a lot of space since this is a standalone not in a mall or in the big city.
The inventory is kind of messy with signs everywhere and no clear direction where to go if you’re looking for something specifically.
The clearance shoe section was a mess. They had sizes all over the place. I spent some time moving shoes to the right size locations since it was really frustrating browsing the size 7 section only to find tons of size 8, 9 etc!
I did score a very good deal — red Michael Kors flats for $ 30 after all discounts!

My parents and I have nicknamed Lord and Taylor «LT». We’ve been frequent customers, and LT has undoubtedly been our to go to place when shopping.
I used to have this impression that LT is ridiculously expensive due to their glam and glitz, but that is totally not the case. They frequently have extremely good deals– 20% off or $ 20 off your entire order. I’d definitely recommend signing up for a credit card and their emails (both electronic and regular mail) because they’ll keep you updated with their latest sales and discounts.
I have so much fun at LT, going thru the racks and scoring good deals. I once bought a bcbg generation dress for $ 25 and a sweater for $ 15! You just gotta be patient and come at the right time. When LT has good deals and sales going on, their prices are almost obnoxious.
I like this location because its big, but not too big that its overwhelming (like the fifth Avenue location). Juniors, ladies, shoes and male modern clothing are located on the first floor, and babies and outter wear are located upstairs. There’s also a Sarabeth upstairs incase you want to stop by for a meal or snacks after shopping.
TIP: you can only Park head in in their parking lot! I once reversed in and parked and got a ticket. Don’t park the hard way and avoid getting a ticket.

I love Lord & Taylor. This is one of my favorite ones on Long Island. They have a great shoe section and selection. Since moving west there are no Lord & Taylor stores. I really miss this store so I started ordering from them online. I have found that Lord & Taylor carries more brands than most other department stores like Macy’s and Nordstrom’s. Lord & Taylor has a more robust selection of brands. Too bad they are not on the West Coast. Miss shopping at this store.

Great selection of clothing and I love their sale items! However, I am writing to express my appreciation to one sales rep that stood out.
I visited your store in Garden City on Wed Sept 2^nd, 2015 buying over $ 600 worth of clothing.
At first, I was annoyed by unfriendly and unhelpful sales people at the main level women’s clothing area. However, when I approached Dawn in the women’s clothing upstairs, she was extraordinary. Dawn was exceptional in every way including her professionalism, friendliness and helpfulness. She was informative and when she did not have an answer, she called her manager who was also helpful, and took care of me.
Five thumbs up to Lord and Taylor for hiring excellent people like Dawn. I will be back again and again.

Good selection of clothing. Always good sales. The store is outdated especially the cosmetic dept. very cramped and run down. Like that it is not in a mall.

Women’s Contemporary Department Fails.
I saw a clothing item that I wished to purchase online, however they did not have it in my size.
I called the customer support number and the customer rep advised that the clothing item was in stock and available at their Garden City location.
On 4÷4÷15 around 8pm, I called the Garden City location and was transferred to the Women’s Contemporary Department. I spoke with a sales associate on the phone and I asked if she could locate the item because I was interested in purchasing it and having it shipped to my home address. After about 20 minutes of searching, she finally found out it. She then proceeds to ask if I have a Lord and Taylor account. I advised her that I did not. and she said, «Well, then we can’t ship it to you, you would have to come and pick it up from the store or open up an account». She was very rude and not eager to help. I live over an hour away so picking up the item from the store was not an option and I was not interested in opening up an account with Lord and Taylor. I thanked her for her time and hung up the phone.
On 4÷5÷15 around 4pm, I called the Garden City location again to ask if maybe they would be able to ship it to another Lord and Taylor store (near me). I spoke with the same sales associate from the previous day. «We don’t do that here.» The sales associate stated. Immediately I called the Customer Service department and asked them about their store policy on purchasing items over the phone and shipping it to the customer. The Customer Service Representative CONFIRMED that they do in fact take orders over the phone and ship to the customer directly. I asked the Customer Service Representative to confirm with her manager. When she returned on the line, she said that she confirmed with the General Manager of the store and to call the Women’s Contemporary Department again and ask for a Manager and for a tracking number. Around 4:30pm, I called the department again and asked to speak to a Manager, to which they connected me to Jeanine. I explained to Jeanine that I was told by the sales associate two times, «No», and I just simply wanted to purchase the item and have it shipped to me. Her attitude was not amenable by any means. She asked me to wait on the line and she would walk to the department and have an associate help me purchase the item. Then she must have changed her mind. She said «Actually, let me get your name and number and I’ll call you back in 10 minutes.» I gave her my name and number and within 20 minutes she finally called me back. She proceeded to ask me for my Credit Card and Billing information, which she did not verify or read back to me. She said that the sales associate knew exactly what I was looking for (it must’ve been the same associate from the previous day) and would have her process the transaction. I asked her about the tracking number and she said she would have the sales associate call me back with the transaction number.
4 hours go by and still no call from the sales associate or the manager, Jeanine. I checked my credit card account and no items were pending, which confirms that no transactions were processed. I figured maybe because the manager did not repeat back my information that there may have been an issue. So I decided to call back and confirm if they had processed the item to be shipped to me. I spoke with a different sales associate Ana Maria and asked her if she knew anything about a sales associate processing a transaction to be shipped to a customer and she said no. She was very friendly and eager to help. I asked to speak with Jeanine and she said she left for the day and would leave her a note. A little frustrated that they have my credit card information and still haven’t processed my transaction, I decided to try to call the next morning.
Today, before I called the store, I went online and they had the item I wanted in my size! I immediately purchased it (since Garden City did not follow through with my transaction) and called Garden City to advise to CANCEL my transaction. Jeanine was not available and when I tried to explain to the other manager on duty, Lucy, she was nice but honestly didn’t really seem to care and said she would pass along the message that I did not want the item anymore, to not charge my CC and to shred my credit card information to Jeanine who would be in the next day.
My whole experience with Lord & Taylor @ Garden City was awful. The managers did not care about my situation whatsoever, did not follow up with me, and ended up not even following through with my transaction. This store is definitely lacking communication and high regard for customer service. Let’s see if Jeanine will actually call me tomorrow and follow-​up with me. I wouldn’t hold my breath.
Needless to say, this would have NEVER happened at Bloomingdales or Nordstrom.

One of my favorites department store for mens wear~!

I came in here bc the L & T in westchester i bought a really good deal on a Nike sports bra but i naturally bought the wrong size.
I came in to this one which is local to me and i never noticed when i shop where the sports section is. They dont have it.
I went up to the bra section to inquire… The sales associate stated they no longer carry nike, puma etc… I was disappointed
I asked the sales associate if she could call the Manhasset location which she did and they no longer carry womens athletic wear.
I decided to return the item… Next time i will be more cautious when picking out sizes…

If you are looking for the service that once was the hallmark of this store. Forget it. I speak for the Manhasset store which is a dirty mess. If you were to find an item to buy you would be hard pressed to find a salesperson to write it up. The garden city store is better, but that doesn’t say much. I sadly just closed my 50 year acct. the amount of concern shown by the party I spoke with validated my decision. She couldn’t care less. Now I don’t either.

Garden City, Nassau County of Long Island brings shopping and eatery of this wealthy community.
The red rose of Lord & Taylor entice me to shop in updating my autumn wardrobe together with my party of two. It surprisingly appeared near empty, probably due to the economic woes. Within forty minutes in the women’s petite department I found two Tahari business suits for a friend that was on clearance. Later, I was able to attain a Jones New York pair of jeans that the cashier was kind to manually me a 20% discount.
Like any business on Long Island, a free customer parking lot is available with ample space.

I had a wonderful experience here. I have a wedding coming up and needed a dress. Tr staff in the women’s dress department was friendly and helped me pick out a bunch of choices. After finding a few good ones they put them away for me so I could pick them up later. The women were so sweet to help me.
Cathleen is the woman who helped and she was fabulous.

It was busy at mid=weekday. For such a bit space it feels cramped. We did find a great deal on a Cole Haan trench/​raincoat originally $ 400 for $ 150. Plus we got a discount and my sister had store credit, so it came out to under $ 20! I’m in love with it. I don’t expect going there often at all, but they are up on their styles and it’s great to see a store so fashion-​savvy.

Wasted my time, messy NOBODY to help… Almost walked right out when I saw one chashier humping her coworkers… But hey, maybe its humping Saturday! Picked a few dresses to try the girl on the changing room was more worried about me leaving the the dresses I did not want in the fitting room than helping me finding a dress, she TOLD me when you are done put the dress on the hanger and put it outside… Not once asked if I needed help, made me fell uncomfortable, I just walked out.
(I did put the dresses away, or else she was gonna kill me) lol

Even though this Lord & Taylor is in need of a serious make over, it always has good business. By business, I mean there are always LI housewives here.
Layout is old, cluttered, and untidy. Carpeting and tiling are worn out. Beautiful clothes but def not displayed in a way that allures and entices you to buy it.
The shoe dept is one HOT HOT mess. Shoes scattered everywhere and wayyy understaffed. Waiting in line to get your size is such an incredibly tedious task here. This situation leads to tons of negative energy from unhappy customers and overworked employees. Eckkk! Last time, I felt like doing a victory dance when I finally got my pair of shoes — never had to work so hard.
I keep coming back bc beneath the mess, there’s great clothes hidden along with tons of coupons! As long as you’re patient and don’t mind the less than stellar appearance, you’ll def come away with some nice finds.

S – o, I love me some shoes!
H – owever, L&T’s shoe dept was mess!
O– ther high end stores are much neater and more organized
E– very other department was pretty neat though
S– till bought some cute clothes, but no shoes: (
I do have to say that the sales associate who was ringing up my pink shirt found a stain and offered to give me 10% off. I had no idea what the stain was, so I opted for the white shirt. Good Catch though!

Lord and Taylor is your smaller version of Bloomingdales with less brands. Prices seem a bit better and they always seem to offer coupons whether its in the mail or online.
This particular store is maintained well and the staff is somewhat helpful. Clearance section like any big department store is disheveled but if you have enough patience you might find something you like.