Sugarplum

I will NEVER COME BACK TO THIS STORE OR SEND BUSINESS THEIR WAY !!! My mother bought her dress here for my brother’s wedding. Everything was perfect, now onto alterations, they were sending her to the tailor next to their shop who was ridiculous, couldn’t be bothers nor knew what she was doing ! I went back into the store with my mother and really wanted her to get the alterations done in sugar plum ! They finally accepted what we said. My mother just needed a hem and with the extra material was going to make straps on her dress. The seamstress who we honestly do like a lot made a mistake a let the dress out ruining the underlay of the dress, it made horrible creases and dents .
The seamstress tried fixing the dress and put the seam back but the creases did not go away 100% ! My mother was so upset as the wedding is in 7 days ! We do not live close by, they had us in the salon for 4 hours! When we went to leave and take the dress they were charging her $ 200 for alterations — my mouth dropped to the floor ! For a hem and for 2 straps which can be done by anyone ! I had this done to by bridesmaid dress and my total $ 50 in another salon !!! We asked to speak to the manager, Chris and what a nasty woman ! She wouldn’t do anything for my mom, no discount on alteration after they clearly made the mistake ! You would think to keep a customer happy for future customers and business ! This store thinks they are to good for anyone ! Very nasty, just a few of the workers were very polite !

As a person who has worked in many different areas providing customer service, the human beings that work here should be removed. I walked up to the store only to see a sign in the window No Food, No Strollers, No Drinks. So on the day mother nature decides to bless us with 90 degree weather i must discard my water. That was strike 1. To my luck I would be caring for a small child who you guessed it is in a damn stroller. That’s strike 2.
We walk into and were asked what we were looking for? I introduced myself (A Bride looking for bridesmaids dresses) The woman whose name is did not get tells me well we don’t sell bridesmaids dresses if a uniform look is what your looking for. (Right here is when that scene in the Selena movie popped into my head.) I said that’s fine I just want to see dresses. So I’m guessing based on my size and the size of my bridesmaid that was with me we were directed to this tiny rack of what seemed to be discounted dresses for the larger woman.
So I start moving around asking questions and I guess the 1 customer that was in the store needed the assistance of the 3 reps in the store and I wasn’t worth the time.
Now here is when I was fed up. There is this beautiful dress on a mannequin when you walk into the store. It honestly was the only thing on there that caught my eye. The four of us stood around it (fiancé, bridesmaid, baby in a car seat and myself) and I waited as the conversation the 3 of them were having was more important. I even saw one my eye contact with me (like the kind where your eyes lock) and at no point did she say hey those people you were helping need assistance. So I say Excuse me what about this dress here? «Oh it only comes in small sizes». So now my follow up question «who makes this dress?» «The 3 of them oh we don’t know. I froze because how can one who works in a store not know the designer on the mannequin or not give a care in the world to walk their lazy behind over there to unzip it an let me know. I pull my phone out and she immediately goes oh and you can’t take a picture.
I at a lost for words rallied the troops and walked out.
There are a lot of things I don’t tolerate. Disrespect is one of them. As a consumer I felt very disrepected. You know what honestly I don’t know what the heck was going on in her head. She had the audacity to follow-​up with. Oh where are you having your wedding. I tell her the name and she was like oh. At the point I did a President Obama mic drop and walked out.

I see lots of negative reviews but I had a good experience with Sugarplum. I know it’s frustrating not to be able to take pictures but after trying on about 10 dresses, my salesperson gave me the perfect dress for my son’s wedding (a Sugarplum original) and it fit me like a glove. I received nothing but compliments all night long about the dress. I know it was quite pricey but well worth it. I dealt with two sales people who were very nice and very helpful and the seamstresses also were so sweet and helpful.

It’s amazing how many positive reviews a company can get when they pay for them!
My mom purchased a gown here for my wedding and I have to say I was downright shocked by what I saw.
1. The store takes out the tags and replaces them with their own personal store tags so customers are unable to comparison shop. Is it legal? Not sure. Is it indicative of questionable business practices? Absolutely.
2. There is a large sign indicating if photos are taken, the appointment is over. What a warm way to welcome customers who are about to spend a substantial amount of money in your store! What are you so afraid of, Sugarplum? I think we all know.
3. Despite these aggressive safeguards to hide their price gauging, my mother was able to find her dress from a different retailer and — no spoiler alert here — it was considerably less expensive. When she called to point this out, the saleswoman primarily wanted to know how she found it, then quickly told my mom there was nothing the store could do.
Perhaps this store wouldn’t need to offer discounts in exchange for positive reviews if they instead focused on fair pricing and quality customer service.

I visited this store prom shopping with my daughter yesterday. I have now literally been in at least 10 dress stores over the last 21 days. The sales associated could not have been more obnoxious. No sooner had she zipped my daughter in, was she trying to get a read on whether we were buying it or not. She didn’t even tuck in the hanging strings from the dress, and barely zipped it up all the way. Rushed us through, and there wasn’t even anyone else in the store as we went on Wednesday after 4PM! Why? And condescending when I asked how much the dress was. Clearly she saw we were not buyers and wanted us out. Very disappointing. There are so many other places to buy a dress, why waste your time here!!!

if I could give zero stars I totally would. extremely rude workers. you have to sit there and waste your time waiting for assistance just to look at a dress. it’s a complete waste of time if you wait for so long then end up not finding anything you like. so snobby. just go spend your money elsewhere.

I went to Sugar Plum to look for a dress for a friend’s wedding. I found this beautiful Scala beaded dress I loved. I went there to try it on to find out what size I would be… not only did they cut the name tags off of the dress, but also the sizes. I asked what size I am and she told me I am a medium… I asked what size does a medium equal in regards to standard dress sizes 0 – 14 etc… She said «this is how the dress comes from the manufacturer and we only have sizes S, M, L.» She wouldn’t tell me my size, because she didn’t want me to be able to purchase the dress elsewhere… What dress company doesn’t sell dresses in sizes 0,2,4,6…etc. I told her that the same dress I tried on was price tagged for $ 500 meanwhile it’s online on multiple websites for $ 248 as well as Camille La Vie in Carle Place (HIGHLY RECOMMEND THIS STORE). She proceeded to try and tell me that reputable online dress companies sell fake dresses and not to trust them. Oh, but I should trust the Sugar Plum Boutique that cuts name and size tags off and doubles the price??? Also, the saleswomen are snobby and stuck-​up, I guess because they work in Garden City and think they are elite? This store is abominable and I suggest anyone who goes there for a dress should look online at other stores FIRST because they will rip you off by doubling the prices.

Called in the beginning of the week too see if they had specific dress & size & the woman phone said they did & others too try in. So I took the 1 ½ hour ride. Signed in when it was my turn I told the sales lady Bonnie what I was looking for and asked if I needed an appt so I can bring other people back with she said no. Then she whispered too her colleagues I was just looking. then only brought out only 2 dresses for me too try. After the check in lady and he woman in the phone said that there were others on my size. Only go if you are prepared too spend right then. Rude

A short time back I walked into Sugarplum with my mother because we needed a gown for my son’s wedding. I was greeted by a sales girl named Noël. I told her we were a size ¹⁰⁄₁₂ and we needed to take the gowns as is because we were heading out of town. Price was not an object since this was my only child. She brought out a few gowns which I happened to like, one that was a very reasonable cost, approximately $ 1400. I noticed there was a stool in the dressing room and I asked if my elderly mother could use it so I didn’t have to keep coming out to show her the gowns. The sales person said no and became very rude. She stated that they did not allow a second person to be in the dressing room while someone else was in there. Additionally, it was kind of wrong for Noël to speak to a woman with a British accent about some personal matters in front of me. It was something about an apartment that someone was moving into. This was very unprofessional and left me with a bad taste in my mouth. Soon after, I had already decided on my gown and I needed to pick one for my mother. My mother had to use the ladies room and they told her to go to Dunkin Donuts. I had my eye on a dress for my mother but with all the rules that this place has I wouldn’t spend a dime there. We went to another boutique and purchased two gowns and best of all we were treated like human beings. Don’t waste your time here!!! Rude sales people and ridiculous rules. Spend your money elsewhere!!!

I went here in search of a dress to wear at my cousin’s wedding. When I first went in, the lead lady Nawal was very kind and helpful. I was only popping in then between completing outside office tasks to ask and see if they could assist. They informed me that the following day (which was a Wednesday) that they were open until 8pm.
So, the following evening after work I got there around 6:30PM. The day before I didn’t really take the time to look around, but when you first walk in, there’s a seating area to the right (across from the checkout counter), which is good if you’re going with a group of people. Then, in front of that was a zig-​zag clothing rack which had sale dresses on it. The sale prices were excellent, but there wasn’t that much selection over there. When you looked opposite the sale dresses you could see a small sample of other dresses available. The majority of their dresses (99.99 999 9999etc. %) were in the storage room, and one could not and was not permitted to browse. So, it was whatever they brought out for you.
Additionally, they have signs NO RETURNS. NO PHOTOGRAPHS OR FITTINGS WILL BE CANCELED. Seriously, if you’re insecure and don’t have a great fashion sense, don’t bother coming in. The sales persons here will LIE to your face. If you feel uneasy about a dress you’re trying on here, the sales reps will make you think you’re a superstar, and you’ll buy yourself millions of woes from listening to them.
The non-​sale dresses are RIDICULOUSLY priced. I saw dresses there that you could buy at Camille/Macy’s/Nordstrom/etc. for a fraction of the price, and by a fraction I mean ¼ of the price if not more.
I only got to try on three or four dresses and by the time I was trying on my last two items, I felt hurried by Nawal and the other sales rep. Like they didn’t want to help me anymore because they somehow knew that I wasn’t going to be a successful sale to them, or an easy target for that matter.
I did get lucky though, and I was able to convince the sales rep to allow me to take one photograph for one dress. I, too, have low self esteem sometimes, and I was glad that I could snap a shot and send it to my family for processing. It turns out that the dress made me look frumpy.
After all of that, it seemed like they were closing. When I got to my car and revved up the engine, it was only 7:03PM! They were so rude that I never intend to go back.

Went here with my mom to look for a mother of the bride dress. Our sales lady was extremely sweet and helpful and pulled the most amazing dresses. While looking for dresses for my mom I spotted a beautiful dress for myself for my engagement party. Will be getting it altered tomorrow and will update the results of alterations.
Highly recommend for a special occasion!

Only 1 star for many reasons…
1) When they say they make «one of a kind» dresses, they mean they rip off existing styles and put their brand label in and double the price. I saw the same dress they offer as «one of a kind» in another store for half the price.
2) They have no clue what customer service is. The manager (with shoulder length colored blonde hair and bangs) will grab at straws to make it seem like oh maybe you damaged the item even though you never touched it since they packaged it up and told you if you came back they would fix it all, oh, and she never saw you or dealt with you prior so has no clue what’s going on.
3) They will tell you anything to make you think something looks good.
4) Sales people have no voice. When a sales person knew the full story and was questioned with leading questions by the manager, they backtrack and answer their leading questions in the way they are told to answer.
5) They lie to customers. They will tell you there is only 1 dress and its now or never. Turns out when push comes to shove they can magically find a different size. Happened twice.
6) You cannot take pictures in your dress, because you’ll find it cheaper elsewhere and/​or realize it is not one of a kind.
7) They will not accept any returns and make you sign everything final sale, even when there are valid reasons why a return should be accepted (being sold a wrong size days prior, unacceptable craftsmanship upon closer inspection vs being pushed into a sale)
After this incident people with negative feedback came out of the woodworks to share their horror stories. Go to other local spots over this place — they need new management with manners and honest policies. Also go on better business bureau — the responses from management to complaints is definitely not «customer first.»

The sales people are just RUDE! Alterations are outrageously over priced!!! Bought a dress here (dealt with the rudeness) but they wanted $ 400 to alter, went to alterations by Lucy in Patchogue and got it expertly done, and more things done for $ 185. Seriously stay away from Sugarplum, I was very disappointed.

Horrible… nasty…rude…arrogant
The sales people were nice when we were originally looking but when we went back to pick up the dress they were rude. They rushed us in and out and could not care less that we were there. They already got their money.
Please do not give this business your money.
Go somewhere else i wish we did.

This place is so stuffy the staff is rude !!!
Hey mom’s stay back you can’t see your child in the 650 $ gown till it’s on .No pics !!!
My money is green anywhere I don’t need to spend it there!

I just picked up my amazing dress for my son’s Bar Mitzvah today and just had to write a review. The salesperson, Jeri, knew just what would look amazing for my body type and I couldn’t be any happier. I needed a lot of alterations and their seamstress did a wonderful job. The Bar Mitzvah is this weekend and I know that everyone is going to love my dress. I feel fabulous in it! Of course, I will be back the next time I need a dress! Thank you Sugarplum.

Pros: Customer service is unparalleled. Although it was crowded probably due to the Jovani trunk show the sales associate was eager to help me find the perfect dress for my event. You get one on one attention from a sales associate which makes it easy to find out what styles you like and don’t like. Associates are also open for suggestions on particular styles you like. The store is very organized and associates are highly efficient.
Cons: Not many styles for women that wear larger sizes but that is a problem at almost every store.

Horrible!!! This place has more rules than I’ve ever been! It’s a store not a jail! And everything is in plastic bags, totally unnecessary! Not to mention the salespeople are overly pushy and rude.

Sugarplums is a must for anyone in the long island-​NYC area looking for a beautiful dress! Love the selection and the service. staff is very friendly and the dresses are amazing. I never mind waiting since it’s well worth it! Would recommend for all.

I think that sugarplum has a great selection of beautiful dresses and gowns! I have been shopping there even before they changed locations from Lynbrook for everything from Sweet 16 to Proms to weddings! I always find what I am looking for and the staff has always been friendly and very helpful (even when I was a pain in the butt :). The selection is awesome and better than anywhere else that I have found any where on LI. The seamstress’ alterations were perfect and overall I could not be happier with Sugarplum!