Dynamic Collision Center – Garden Grove

This company is a SCAM. I got a Total Image Protection wear and tear warranty for my BMW that covered up to $ 1k in damages and when it came time to get my car fixed they ripped me off. They referred me to their body shop, Dynamic Collision Center in Garden Grove to get my car touched up, and when I dropped it off, they didn’t even pull it in to the garage to repair it. There was a guy touching it up with a small canister of paint in the parking lot, which I thought was a bit odd, but didn’t think was a big deal at the time. I had a scratch on my lower bumper that I called out to the body shop, and they told me they couldn’t fix it under my warranty, even though my warranty covered up to $ 1k. When I turned my lease in to BMW, they told me the warranty company, who is a 3^rd party company, should’ve covered the scratch under the bumper since it was a part of the warranty coverage I paid for, but since they didn’t fix it, I got stuck with a $ 300 bill on top of the $ 1k that I paid for the warranty. When I called Total Protection again to explain to them that their body shop said it wasn’t covered, even though it was and they didn’t fix it, they weren’t helpful AT ALL. In fact, when I was speaking to the receptionist she told me because my lease was up there was nothing they could do, even though they lied and told me the scratch wasn’t covered under my warranty when in fact it was. Since I was getting no where with her, I asked to speak to her manager, she never put him on the phone, but I could hear her conversation with him in the back ground and he just repeated the same thing she did and neither could explain why they or the body shop wouldn’t honor paying a $ 300 fee to fix the bumper that was supposed to be covered under the warranty. The fact that the manager couldn’t get on the phone to discuss this mishap with his customer is HIGHLY unprofessional! And to make matters worse, the receptionist then hung up on me mid conversation!!! I would never buy a warranty for wear and tear again and DEFINITELY WOULDN’T use Total Image or Dynamic Collision Center because they’re a shady body shop/​warranty company.