Garden Grove Dog & Cat Hospital

Good: Nice staff, reasonable wait time, clean facility. Not so good: Brought a cat in with fleas and flea allergy dermatitis. After exam and recommended treatments the bill was going to be near $ 600! Wow. Ended up just asking for topical flea treatment, and antibiotic to treat scratched irritated skin. Was charged OVER retail price for «activyl spot on for cats», and left with a $ 225 bill. Nice place, but too expensive for average needs.

lil mamas had warm ears and wasn’t taking the move well and as an over anxious cat mom i took to Unilocal to find the best emergency vet in long beach. turns out, the best local vet was all the way in garden grove and the reviews were right. i showed up way early and they treated mamas so well, so gently, but they really seemed to want to help me and her out.
the doctor was compassionate and thorough and everything was reasonably price. I love this place and I’ll make the trek for this kind of service.

If i can give zero star i will! The staffs are very irresponsible and not friendly. when they said they will call you, they wont. They have miscommunications all the time between the staffs. I suffered a tremendous loss because of them. Stay away from here

This place is as good as it gets. I took my one year and a half old cat to see if he had an urinary tract infection and turns out he just had a slight constipation in his bladder which caused him to have a bloody discharge in the urine sometimes and taking a long while to pee in his litter box. So I got him some medication and urinanalysis and total came about 110 dollars. The staffs are very prompt and caring for your pets. The first check-​up are free!

If I could give this place a 10 * I would. We had an quite old dog for more than 10 years and we loved her A LOT. We brought her here a week before and trying medicines, treatments but unfortunately the journey had to come to an end. The day we lost her, we brought her here to seek for help. After spending plenty of time, hours going back and forward, discussion with the doctors, the assistants, we decided there is nothing we can do to help her and we had to make a very difficult decision to put her to sleep. It sucked real bad.
Before going through with all of that, they let us having some last minutes times with our dog privately in the room. All of the sudden, she passed away on my wife’s arms. It was very very emotional and tough situation for us, especially my wife.
The hospital spent so much time explaining, sitting down with us and at the end, they decided to charge us NOTHING even with the crematory service later !!! I was very grateful and surprised they way they were very understanding their customers and they knew that we were going through a very difficult time. Honestly money does not matter to us in that situation. I would be O. K to pay 10X to just have the whole process going through easy, fast and smooth. This place deserve a 10* rating. They are awesome people and it is the BEST pet hospital you can find in Orange County period. Thumb up for this place. I will make sure spread the words around and letting people know what you guys deserve. Thank you A LOT.

No place I trust more to take care of my dog. There are a few different doctors that work here, and each one of them has been knowledgable, patient, and really thorough with my dog. They do walk-​ins everyday which I appreciate. They get pretty crowded, but I usually call in and ask for a wait time and they’re good about giving you an estimate. Even when they’re super packed, they’re still very efficient and the wait is never ridiculous. Front staff is friendly and very good with the pets! Cost-​wise, I don’t think it’s the cheapest vet out there, but also not unreasonable for how good/​thorough they are. Would highly recommend!

Our dog was due for her vaccines but we couldn’t just get them anywhere. We were advised to go to a full service vet since she had an allergic reaction in the past. I did my research and thought this place sounded great. I called to make an appointment but was told it was walk-​in. For new customers, your first exam is free which is a huge plus when trying to find a forever vet for your pet! We went in around 10:15 AM on a Wednesday and there were a handful of people. Our dog is very skittish in unfamiliar places and strangers but Dr. Cork and the staff took their time to introduce themselves to her and get her comfortable which was really nice to see. We were in and out in about 45 minutes which was good considering we were walk-​in and the time did pass by quickly.

I have grown to really love this place recently. I work in healthcare so it was very clear to see that there was no funny business and nothing but 100% excellent care with what I’m about to share. I got my kitten spayed here and she seemed great but got sick a few days afterwards. They took her in and nursed her to health and she’s here at home now. There was nothing but a high persistent fever so there was no way to know what it really was but they took really great care of her and kept us updated daily. I got to visit her which was so comforting for us and for her. I could see how they really care. I am really grateful to doctor Mark Malo for how he dealt with everything and also all the wonderful staff I dealt with.
For the record, I also got my other kitty neutered here recently and he did great (aside from HATING his cone, lol) and there were no complications at all.

My dogs found their furever vets! Dr. Mark Malo is the best vet I have ever met. We were in and out within 45 minutes and he did not try to sell any unnecessary products to me. He was very honest and straightforward which I appreciate. We left one of our dogs there to get teeth extracted and we were able to pick him up on the same day. Dr. Cork discharged him and she was also so kind and sweet. She went over all the medications with us and made sure we understood before she let us leave. We did not feel rushed at all and we had a great experience at this office. The price for the procedure was also VERY affordable, not what we expected to pay (we expected $ 1000 and up) and dr. Malo did not show an once of judgment when he assessed our dogs mouth. The only downside is it is a walk in clinic so the wait can be long. I was able to come at the perfect time three weeks ago on a Friday and only had to wait for 15 minutes (including paper work time) to be seen woohoo! Our follow up appointment the week after was not so lucky., we arrived and was able to sit in a room within 10 minutes but was not seen until an hour later since we came when the doctors were on their lunch hour :(
* oh! And I just received a welcome letter from their office that they mailed home! Extra plus for actually hand signing the letter versus having it copied !

These are the best vets I’ve ever known. My dear pomeranian had cancer around 9 years ago and they were able to do a successful surgery. She lived to be 18 years old! I don’t think I’ll ever be able to have another dog as I am still heartbroken over my beloved pet, but I am happy I trusted only the best with her life. The vets here were always kind and were very reasonable with their prices, much cheaper than others I researched. I am very grateful. Thank you for giving my dog a much longer and healthier life.

Last Sunday, my one year old cat vomited out an earplug. We decided to watch her carefully since ear plugs come in twos. She began vomiting and refused to eat so that Tuesday we took her to a local vet who took an X-​ray and gave us two Pepcid (cut into quarters) for a whopping $ 48!
The next day the kitten was still lethargic so we took her in to the local vet and they did an ultrasound. $ 660 later — for two visits, X-​ray, ultrasound and some seriously overpriced Pepcid — we were told that she needed surgery to the tune of $ 2,600. I was crestfallen… we couldn’t afford the surgery and I didn’t know what to do. So, I looked to Unilocal and found the Garden Grove Dog and Cat Hospital.
My mom came to the rescue and immediately transferred the cat to this hospital. They gave me an estimate (the surgery would cost $ 1,000-$ 1,500). To further complicate things, I was at Disneyland supervising a field trip for my daughter’s school!
I can’t begin to thank the amazing staff — they called me to let me know what was happening throughout the day. They put her on an IV and antibiotics and scheduled the surgery for the following morning. About three hours later the vet called and said she was in pain so they decided to do the surgery immediately. I was nervous but knew she was in good hands. They called immediately after the surgery and said they’d got the ear plug out of her small intestine (it was completely blocked — without the surgery she would have died).
She was in the center from Wednesday (the day of her surgery) through Saturday because she wasn’t eating that well. In fact, they had to keep her on the IV and were really working with her since she developed a slight fever. Every morning the vet called to give me an update about how she was doing. She was improving but I was most impressed with the fact that the vet wasn’t rushed or hurried — each time they called they took the time to answer my questions and to give me an accurate representation of how she was doing in that moment.
Each day I was able to go visit her… they had me go into a room and they brought her in to see me. The vet usually came in too and gave me an update about how she was doing and what they were trying to get her to eat. They even brought food into the room and allowed me to try to feed her. I told them what her favorite food was (she’s a picky eater) and they brought in a can of her favorite food… super thoughtful with the details!
On Saturday they said she was ready to go home. My daughter and I went to pick her up and a nurse came out to tell me that she was giving Scout a bath. She said that she’d noticed that Scout’s fur was a bit dirty from the surgical prep and she wanted to send her home fresh and clean.
Now, here’s the part that blew me away… When I went to settle the bill I assumed it would be higher because the initial quote included her coming home the day after the surgery but she was in from Wednesday through Saturday. And, because she’d developed a fever and was on two different antibiotics I had assumed that they’d be charging me for those too — I fully anticipated that I’d owe at least $ 1500 but more like $ 1700. But, to my utter and complete astonishment, the total due was $ 1039 — the lowest amount of the original estimate. I inquired if the meds were included in the total… yes! I asked about the bath for the cat — was it included too? Yes. Honestly, I would have paid the higher fee knowing how good they’d taken care of her but they weren’t out to gouge me — they just wanted to take care of my little lady. It takes a lot to blow me out of the water — but they did!
I will say that I live in Irvine –it was a solid 30 minute drive for me to get there. But, I knew that going in and it was worth it to me to save $ 1600. But, bigger than that, this is my new vet. I am willing to drive because of the high caliber and quality of care she received.
The office is clean and tastefully decorated. I love the polar bear art they have on the walls. They also offer coffee for waiting pet parents. There is ample parking and there’s also plenty of seating in the waiting room. They don’t take appointments — it’s walk-​in only — so there are times when you may have to wait longer than others — but the caliber of care and the cost is great so I think it’s totally worth it.

Thank you for saving my dog’s life and being a genuinely caring facility. I have had my share of over priced vets and I was thrilled with the attention to my pet and to my emotional needs to be reunited with my hairy child. It was refreshing to have a vet who understood that a pet-​guardian has to manage costs and explaining how to keep costs low was just an added benefit to coming here. Between you and the OCEPC, I know I saved $ 1,800 compared to the pricing of our now former vet. Thank you, thank you, thank you!

Honestly if there were more stars to give I would! By far the best dog and cat hospital, also by far the best Veterinarians I’ve EVER BEEN Too! I really do recommend them to anyone I know who has a little fur baby!!! I’ve been coming here for many years, they really do care about our friends as much as we do. I 100 percent trust them with both chihuahuas also my newest addition my cat. They never over charge, the staff is really amazing down to every last person! Every staff member really works hard to give the BEST costumer service they can. I will never go anywhere else, and if you are looking for a place to bring your precious family members, I can assure you once you start coming here you will not want to go anywhere else! This review was well over due!
–Thank you to amazing trust worthy Veterinarians, you are truly awesome humans for being so detail oriented and your exceptional job you do as Drs. You are making the world a better place, and need to be told that we appreciate you for this!
— Thank you to All of the staff!!!
Girls in the front, and techs you are all so very patient and kind! The hard work is not un noticed!!!
As long as I am living in the state of California my dog Pickle, Naya, as well as cat Patas will be patients of yours!!!
Thanks for everything!!!

This place is clean and the staff seems nice. So I’m sure you’re wondering why the low rating.
I had my uncle drop my puppy off for a parvo treatment. We were told it was going to be $ 1000. He deposited $ 500 and had her admitted for treatment. The next morning they called and said she improved a little, then we got a call later that afternoon from the vet suggesting she should be euthanized.
My uncle and I came in to pick her up the next morning. The vet said the same thing suggesting euthanasia or that he would provide us with information for a specialist. It was quite hard for me to decide right at that moment so he let us see her. She developed a tremor during treatment and we were told she might not be able to walk. We decided to take her home and her medications against his wishes.
They gave her back to us in a dirty blanket, with her fur matted in her own blood and feces. One of the old nurses, who seemed nice, said that she would usually take her a bath, but she didn’t want to bring Penelope’s temperature down. I completely understood, but what made me upset was when she said could have used another method to clean her up but «didn’t have the time to at the moment».
Almost $ 600, 2 nights of treatment, and none of them had the time to give my dying dog some basic care… The doctor didn’t even get the specialist information like he said he would.
I understand it’s Christmas Eve, and that it was busy. And I’m sure none of them wanted to come in and take care of my puppy during the holidays, so I guess this kind of service was to be expected.
I am still grateful for the service and medication they did provide.

Dr. Hess I want to thank you for taking such great care of my family member. You guys are number one in OC in my book. Missy thanks you too. The fact that you guys care so much and it was not ever about cost. I can not express my gratitude. I am here again with my friend and her cat. Because I would not refur her anywhere else. PS katie is the best front office girl here. Very kind to every person she works with. Great job Katie

I have been taking my cousins dog here before he passed two years ago. They were always attentive and fairly quick, even though they do not allow appointments.
Before my cousins dog passed, he had a heart murmur, bloating, and lots of plaque in his teeth which cased bad breath. They helped to provide all the necessary medications and x-​rays to help lessen his pain before his death. They were very quick to assess and give us options on what to do. Because of all this, I decided to of course bring my own puppy here and they still provide the same attentive and quick services.

Stella, my ten year old yellow lab, had to have a tumor removed from her arm. This was a challenging surgery. The tumor was in such a bad spot on her arm because the available slack skin was not much to work with. They had enough skin to suture it up, but just barely. If I had waited any longer… If the tumor had gotten any bigger, there may not have been enough skin to work with. If that had happened, the tumor would not have been removable without skin grafts. Skin grafts could only have been done by a specialist and would have cost thousands. There would have been nothing we could do. Stella chewed her tumor open and forced the surgery to happen, just in time. Her timing may have saved her life. I am so humbled. I could have lost her and it would have been all my fault for not getting the surgery sooner. I am so thankful to my dad and sister for loaning me emergency financial support to make this possible. My deepest thanks to Dr. Mark Malo and all of his kind, friendly, hard working staff for treating us so well and for top notch service and a very successful surgery.
The price quote estimate and final bill were very clear and comprehensive. Each item was explained well. Some were optional, encouraged but not totally necessary, and Dr. Mark was honest and not pushy about all these facts, compassionate and considerate.
The list proposed more work than what other places had quoted for, for nearly half the price that those others had wanted to charge. I’m so stoked on this vet.
Take your pets to this place. My sister liked them so much, she opened an account for her two dogs, right there on the spot.
My beautiful Stella is now recuperating. She’s doing great. She is the best dog, ever.
You’ve got my business, forever.
I feel so blessed, today.
Thanks guys,
Dusty & Stella

I came here on recommendation from the Golden State humane society. My dog had hurt her paw outside in the backyard and her paw was bleeding. They sent me over here because they thought she needed surgery.
I was lucky enough to come right when they reopened after lunch and there wasn’t a wait. The doctor was very professional, and after examining her paw, talked me through what the next steps were. I liked how they give you a range of the pricing, from low to high. It lets you know what to expect.
They then took her in right away, and said I could pick her up tomorrow. Also, spending the night is free of charge! And they even trimmed her nails for me! When I went to pick her up, there was a lot of people waiting. But they’re really efficient here, so I didn’t wait long.
I really feel comfortable taking my dog here. The staff is very friendly and professional. I would recommend coming here if you need a vet.

I think they deserve this 5-​star rating with their customer service. Hands down.
They don’t take appointments so i came right at opening and I was the 3^rd customer. My poor dog was bitten during the night and was temporarily patched up at the ER but needed surgery. I could afford the $ 1500 the ER wanted so I opted for a daytime Vet visit. The service here was amazing. The front desk was quick, knowledgeable and showed compassion. I really needed the help… I was already having a rough, sleepless night up with my injured dog. The first exam is free so that was definitely a plus.
After waiting an hour and half in the waiting room, the vet took Nobu in the back and examined his injuries. The vet explained everything that he would do and everything that could happened afterwards. Gave me a quote of the lower end and the higher end of the prices. He was very straight forward with the necessity of each test and charge and did not try to up-​sell me on anything. They charged me less than half of the ER quote for the surgery… Gave me a set of booster vaccines, a free x-​Ray and kept my baby overnight for observation. definitely worth it… and they didn’t charge me a separate fee for the post-​op necessities like the cone. Pain medications and antibiotics were on hand… Unlike the ER, where they didn’t offer pain meds to take home.
When they did the initial x-​Ray, they found a foreign metal mass in his stomach… They offered to feed him a high fiber diet to move it through his system. They did the post-​op x-​Ray to check his tummy for free. That was so nice of them. They also called me at every step so keep my mind at ease. Thank goodness. I felt like they really cared about me and my dog, unlike the ER I went to that morning.
We have to be back for 2 more check-​ups… And I don’t regret going here at all.

I have been looking for a good dog hospital for the last few years and eureka! I’ve found it here! I think this is going to be my primary vet for as long as I have my pets.
First of all, they don’t take appointments and it’s walk in only. I came here on a very busy Saturday morning at around 9am and got seen by the doctor within the hour, so the wait is very reasonable. There’s a TV in the waiting room and also complimentary coffee and cookies, so that was very nice.
Doctor Cork was one of the best vets I’ve dealt with. She was very nice, friendly and helpful! I loved how she throughly explained the situation that was going on with my dog so I would understand better. I’ve taken her into many other places regarding the same situation but Dr. Cork’s explanation and diagnosis was the best. She also wasn’t pushy like all of the other places I’ve been to!
The first exam for first time clients was free so that was great! I paid for everything else, including shots for her allergies, shampoo, medications, and a spray and it wasn’t that bad. (About $ 148 total).
The only complaint I have is not about the facility but about some of the clients they have! If your dog is going to constantly bark or pee/​poop in the waiting room then wait outside!!! How rude are you going to be? Also, if your dog pee/​poop in the waiting room then ask the employees for cleaning supplies to clean it up yourself! You are responsible for your dog! I can’t believe people just left it there for hours!!! How rude!