Harbor Freight Tools

I came here after getting a cold-​shoulder from it’s sister on Lakewood Blvd. The cashier, Brenda, greeted us the moment we walked into the store despite the fact that she was busy helping other customers. I was able to get what I needed, not only that, I had purchased something else as well. And guess what, you guys are closer to my house than the other store.

I was Mislead in regards to the $ 39.99 membership. I love this store and can always find something that I need. I just wasn’t sure why the girl at the check out counter didn’t tell me how much the membership cost. They must get a commission for signing the annual membership saving plans up.

Slooooow check out, with cashiers that are pitching their membership for added discounts for a fee… Where am I, Costco? This is a tool place, i want to be in and out ASAP,!

I was just here and the cashiers were very helpful. But what upset me the most was hearing the store manager Brian what I feel was blasting his employee about how wrong he was doing something. The store is full of customers and Mgr Brian felt the need to belittle him. I saw poor management skills will result in poor profits. And to think I was just informed he is opening a new Harbor Frieght in Irvine… well I kniw where I wont be going!

Never enough help in store… and wouldnt let me exchange my item unless i had a reciept. HELLO… i was exchanging an item i bought yesterday that broke soon as i used it. I merely wanted to exchange it not my money back… would not do an exchange without a receipt! Poor customer service!

I’ve been to several Harbor Freight stores and had a pleasant experience. Great prices for what you get. However, at this location I found the manager, Brian, to be rude and cocky. Look at the name tags next time you go here and if you get Brian, you’ll see what I mean.
The way he speaks to everyone and especially to his employees, is demeaning. Kudos to his employees who are humble enough and have the adequate patience to deal with him.

Picked up a new jack for lowered cars. Can’t beat the prices. Lines to check out breeze by!

A place with a bunch of cheap tools.
What can go wrong?
Joking, some of their tools are pretty good quality surprisingly.
Great spot for those who try to be their own mechanic/​handy man.
What I’ve used and seem to have a good investment.
I use their impact sockets, seen my friends use their colored sockets that work well.
Their torque ½″ wrench
Oil hand pump.
and some other small things.

Heaven for men. The store has cost effective tools, can find even the smallest nicnaks, pretty much any tool you need. prices are very competitive, better than the big guys. Lots of bargains.

Harbor freight sells cheap tools for the price. If you only use certain tools once in a while than this is the perfect place. However, if you depend on the tools to make a living, you’re better off getting name brand products. As the old saying goes, «you get what you pay for».

5 stars ONLY for the cheap prices,
The workers?
Went in for some Jumper cables (everyone knows what those are right) Right! okay so i go in and ask the girl working there Where are their jumper cables at… she says «Umm Whats That»??? after i tell her she gives me this confused look to me and sends me to a isle that has extension cords…
None the less i got my cables for $ 12.99 plus used the 20% off coupon they always have so it was about $ 10 which i was pretty amazed about i had looked online before going and seen Auto Zone had the same exact ones «On Sale» for $ 30. Came upppp: p

My dear husband loves this place so much I bought him a gift certificate for Harbor Freight for his birthday. I think he should get an office there, he spends so much time. They have tools and not the cheap kind made in China. They only sell quality. And if they don’t have it here, they don’t have it anywhere!

4.5 stars for what it is. Lots of tools for a great price! Lines may be long but deals are worth it. From demo tools to hand tools and electricals, etc. Give it a shot before you go to the big box stores like HD. Always look for coupons. They always have 20−25% off coupons. of course their products aren’t as great as others, but for many products they don’t have to be that great. It does smell like bad plastic in here since i think 99% of their products are straight from China. Look up reviews before buying! Don’t expect the employees here to know everything. It’s not HD. Buy here if you know your stuff. Lots of cool gadgets and tools to work with. I wouldn’t trust a lot of their electricals here, but other gadgets are great.
One of the employees here is a joke. I’m not difficult to work with, but just because she wasn’t able to scan my 20% off coupon, she made me go home and get it. EVERYONE uses the 20%-25% coupons here and they’re all the same. Not unique and not one time use. Scan the last guy’s coupon thats sitting on the counter!
I do have to say DENNIS is awesome. He’s always fun to talk to and I love checking out with him. Great small talk, friendly, helpful, and really kind. Hope he doesn’t retire anytime soon!

In the past I have always made a U-​turn at the Harbor Blvd and Cardinal Cir. During an earlier visit, I saw that there was an accessible drive thru and was going to use that pathway to enter the store on a subsequent visit.
Upon coming to the store, an unattended SUV (later confirmed to be an uneducated and ignorant customer) blocked the drive thru that is designed as a passage way for customers proceeding from either northbound or southbound on Harbor Blvd to enter and exit the parking lot. Apparently someone had parked there blocking the drive thru. Thus preventing anyone proceeding from Woodbury Rd to access the parking lot.
I went into the store to report that that vehicle was impeding traffic and limiting the amount of clientele that would have access to the store.
The first checker, Ericka, demonstrated her negligence by stating that she is too busy and that she «does not care» about that. Even after cogently expressing the issue, she continued on with her «does not care» attitude. I requested to speak with their manager, so she paged him on the intercom. We all waited and waited, yet there was never a sign of the manager onsite. He was nowhere to be found and probably hiding in the backroom.
I proceeded to the second checker, Andreina, to see if there was at least one person in the store that was not just a peon going through the motions. I could not find a single employee that had concern or expressed enthusiasm in their work for Harbor Freight.
A teenage male employee voiced his opinion and chose to call me immature in response to my dissatisfaction with the lack of responsiveness. I did not have the time nor the desire to educate these kids working at this store given their negativity towards customers. I have seen far better customer service at fast food chains. Perhaps that is a recommendation for them to go work for one to learn some basic skills such as caring for the company they work for and learning that their behavior represents their employer.
Since the manager was oblivious to customer service, it is clearly demonstrated among the staff he/​she manages. The right action for the checkers was to announce on the PA the vehicle that was blocking the drive thru and kindly request the customer to relocate their vehicle to a proper parking spot. This would have rectified the issue and demonstrated employees that show concern for the customer.
As far as purchasing what I went to the store for, the same apathy was observed from checker to checker when scanning and checking out items. The employees and staff clearly demonstrate their lack of concern and company pride. I guess it makes sense that they do not exude any pride working at this particular store given the type of management that exists.
This store has some serious problems with customer service, lack of a competent managerial staff and adequate training for the cashiers. Come here if you want to be shown how worthless you are to them.

Prices are great but total iq of the workers is probably 100. No one would help or answer my question 2 employees argued who would help me. Got in line, 2 cashiers and we are waiting for someone to check stock. Here’s an idea, continue ringing people up while you wait to see if it’s in Stock. That’s apparently too bright of an idea. Finally I sat my basket on the floor and left. I won’t be returning!

Lots and lots of ratchets here. For all you people who are searching for ratchets this is the place to find em. Skinny ratchets, big ones, colorful, plain… they got em all here. Good prices on tools as well but the place is a bit run down. It reminds me of a 99 cent store for tools which is fine by my books. Im down with bargain tools and this place has quality product for a decent price. The location is the biggest issue as the store itself is old looking but hey, the product is all that matters.

Harbor Freight Tool’s is a pretty cool place. They have virtually any tool you would need and usually at a better price than the bigger chain stores… couch…Home Depot. .couch Lowe’s.
Harbor Freight just has very few employees out on the floor to help customers, which is fine because most of their clientele is the DIY kind or contractors.
4 stars for the tools and good prices. –0.5 star for service.
3.5 stars. HFT is now my go-​to hardware store.

Harbor Freight Tools are typically all the same inside… a GREAT selection of cheap tools and accessories. I’ve been a customer for 20 years. And while my personal sockets, wrenches and screwdrivers are snap on and my drills and saws are Ryobi and DeWalt, we have a lot of tools that are used in my shop for repair and maint for our presses. I don’t buy expensive tools there as too many hands go in the roll away and invariably things turn up lost and /​or missing. Harbor Freight tools are perfect for my shop. Lose a wrench? Not a big deal. Same with screwdrivers, sockets etc.
I also have more than a few of there items in my personal garage. Need something like a specialty item or a tool that you only need once in a great while? Then the quality of their stuff fine for that purpose. I’ve found most of their items hold up just fine for the «weekend mechanic».
They are also a great source for things like O-​Ring kits and saw blades, drill bits etc.
Bottom line is anyone who thinks there is no use for Harbor Freight is a tool snob.

When I was a little girl, my grandpa used to drag me into Harbor Freight because he’s a cheap Jew who thinks «the Home Dep-​oh» is too expensive. For the hour or two of my precious childhood he wasted by boring me while comparing low priced needle nose pliers, he rewarded me with fifty cent wooden dinosaur models I got to put together. Let me tell you, I had an awful lot of wooden dinosaurs in my bedroom.
There’s little to excite children with in this store. Sure, there’s model airplanes and dinosaurs and RC cars, but that’s one small section.
The rest of the store consists of inexpensive air compressors, cheap hand tools for those on a tight budget and only need them to last a few months, canvas tool bags, plastic tool boxes, gardening equipment like the kind at Pic-​n-​Save (sorry, Big Lots) and gun safes. Based on the quality of the rest of the store’s goods, I’d wager a 3^rd grader could break into the gun safe.
Regardless of my low opinion of Harbor Freight, I still end up here on occasion. It’s aight, know what I’m sayin?

What do men need when they shop? A good deal. That’s it. They don’t need fancy signs, or helpful staff, or friendly service. This place has all of that.
It’s cheap here for a reason. and they have EVERYTHING. I mean, their website is ridiculous… lol. screwdrivers, hammers, saws, flashlights, lawn ornaments, hoses, gnomes, bbqs, dollies, fans, solar lights, paint brushes. it’s like. Frys & Crap, Inc.
You know the old saying, You get what you pay for. That 30 pc set screwdrivers for $ 6.99? Yea, it’s gonna last as long you finish saying Harbor Freight Tools.