Ole Saetrum Opgaard, MD PHD

I could have got better information from google. The doctor provided me no help at all but took my cash. Now I must seek out another endocrinologist. The doctor did not seem concerned about my health issues.

The first ever I met an UNHELPFUL doctor in my life. I kept following up with him for 6 months and it was my worst experience with an endocrinologist. The waiting time is too much. They kept giving me my injections in the wrong place and different amount each time for 6 months till I changed my doctor and he told me. About my injections, I bought the medicine and the syringes from a pharmacy and they just charged me for GETTING THE SHOTS $ 20 until they raised it to $ 100 last time for no reason ! The problem that I’m a foreigner and new in the area so i didn’t know what to do. There are many other reasons to not choose this doctor. BE WISE and look for other endocrinologist. You can find many better doctors in Orange County.

I can agree that at the beginning, the phone call situation was just as Michael described. It has gotten better & have treated my mother who is a patient there much better.
The health insurance is another nightmare that I also don’t want to get started on. So frustrating!
Well the doctor is great but I agree, staff needs some work on but is slowly getting better.

I was referred to this specialist health care provider. A physician referral is actually for personal services, based upon the qualifications of the person. However, in the classic bait-​and-​switch of the medical industry, you often never see the person you were referred-​to. That is what happened here. Since I never laid eyes on the guy or had any contact whatsoever, I can’t review Olé Opgaard personally. For all I know, he is a «ghost» employee who never really existed — a «front».
Let’s cut to the chase: this office does not meet minimal standards of business in the civilized world because they often/​usually/​always don’t answer their phone. They believe themselves too important to respond in real time to their patients and others. Over a few months I had to call this office several times for scheduling, etc. I don’t think they ever answered their phone. Your call goes to a voicemail. Sometimes they called me back, but sometimes they blew me off and my voicemail was never returned.
This kind of physician works a lot off blood test results. I had an upcoming appointment and asked if they needed me to do new blood tests. They said no. I responded: I think you probably do, so are you sure about that? They said: you don’t need new blood tests.
Closer to the appointment day I was in the vicinity and stopped by their office; they are in the same building as my PCP. A waste of time, right? Do you need new blood tests for my appointment? This time they said: yes. So now I had to scramble to get blood tests done, which was not a smooth process as it needs early morning and fasting. Tests done on Monday for a Thursday appointment. On Thursday morning I call Opgaard’s office to see if they received the test results. Sure enough I had to leave a voicemail saying why I was calling. All I needed was an answer of yes or no, and it would be a waste to have an appointment without test results. I only had a 2 hour window to get my answer before I was busy with other things. When they didn’t call back I called again and get the voicemail again. My time was running out. Then I call my PCP office person, who was nice enough to personally go upstairs to Opgaard’s office to tell them to call me back. They tell that person they would call me. When Opgaard’s office again failed to call me back I leave another voicemail for them to return my call, and why I was calling. This time I tell them that I was going to be really mad if they didn’t call me back. No response. With my time running out, I called the PCP office again who AGAIN walked over to Opgaard’s office to ask them to call me with the answer I needed. Again no response.
My time ran out and I was on the freeway in traffic driving to a meeting. Opgaard’s office finally calls me back and argues with me, wanting to know exactly what times I left my voicemails. WTH lady, I’m in traffic. Don’t you have your own records? What does it matter what exact times? The point is: why don’t you answer your phone? Then the office manager comes on the phone and further argues with me, thereby stressing me out. I tell her I’m in traffic and she just keeps on arguing. All smug-​like, she tells me the office policy of returning voicemails in 24 hours. Well what happens if someone needs a response in a shorter time? The arguing continues: we’re busy. Apparently, they are the only ones in So Cal who are «busy» and we all must cater to them. I hang up and resolve to never step foot in their office again.
Previously Opgaard’s office had kept waiting for 90 minutes after my scheduled MORNING appointment time. No explanation. When you open at 9:00 am, how are you running 90 minutes late by 10:30?
Now I am going through the hell of changing health care providers. Don’t get me started on that one. Bad for my nerves is not good for my health. Seriously, is this what YOU want to experience from a health care provider, or any business? Go ahead and call ‘em up. As Clint Eastwood would say: feelin’ lucky punk?