Ross Dress for Less

Clean, organized store and the staff were friendly & welcoming. Their stuff is rather limited and lack a variety of sizes & styles, but if you’re patient enough, you’re bound to find some great deals. Some items (wallets & hand bags) were a little worn out, not sure why, but I would have purchased them if they were in perfect condition. The price for clothing & bags are such a steal for the quality they possess. Looking forward to visiting other Ross locations! They should also have an online store for customer convenience.

Great location just came in for the 1^st time. They had great selection on men’s shoes found two pairs! Yay! :) The store looked pretty clean and organized. The customer service was really good!

Great deals for handbags, shoes, and decorations for the house. Very little selection.
The workers here are so rude and everything is so unorganized.
My mother really likes to go on Tuesday for their 10% off for senior citizens, so we came here today. She had two items to return and one of the shirts price tag accidentally came off, but my mother kept it. I told the cashier that it came off, and she didn’t really know what to do. So another lady worker who seemed to know more helped her. After a few good minutes the return went through. My mother who knows very little English, said THANK YOU to the lady who came to help. She responded to my mother «why are you saying thank you for. Are you not being honest about the tag ripping off?» And gave my mom the stink eye… RUDE! Of course I stood up for my mother and said she was saying thank you for helping her. And NO she WAS honest.
When we went to check out, the cashier Jessica was rude and ignored our questions. I said thank you and she just ignored us and called for the next person in line. And made us rip our own receipt? The heck
Anytime someone, especially a customer, says thank you, one shouldnt question it. And just because a customer knows very little English doesn’t mean they should be treated differently. Ugh

I went there last night with my family and lately I’ve been trying to teach my 8 year old daughter about manners and what not, and as we were at the register cashing out we noticed that the customer service at this location was very un-​professional. No one greeted us and you can hear staff just chit chatting about their personal lives out loud, and finally last but not least the cashier has no intension to even look up and smile, no greet, or did you find everything ok or anything like that. Oh no! She didn’t even bother handing us our bag of purchased Items and at that point my daughter said thank you to the cashier either way. But the cashier didn’t respond, so I said thank you. But she didn’t even look up. So I said it a third time, and by this time everyone in line heard me and were looking over. But still nothing, So my wife says don’t even bother with people like that, and we walked out calmly, but, It did bother me because im trying to be a good parent by teaching my child about rules, manners, and how to treat others. Im never coming here or recommending this place to anyone out there. Sorry but I gotta put them (ON BLAST) SHAME ON YOU ROSS OF GARDEN GROVE @ 9801 CHAPMAN AVE. BOOOOO! DON’T SHOP THERE! SERVICE IS REALLY BAD!

Wow you have to grab your own bag and your receipt… what happened to the cashier handing that stuff over to the customer? Selection was ok… shopping for baby clothes. Up side is prices are better than Burlington or Marshalls

Funky setup a little unorganized but other than that, I still managed to walk out with a $ 60 tab.

Even though there’s a pet smart nearby I come to this Ross location for doggy supplies. They have better prices for the same quality items they would have at any other pet store. I also come here for household items. It’s such a bargain to shop here; I always find the best prices. They’re currently not selling work out clothes but when they did they had a great selection and great brands for a lot cheaper! When it’s back in season I’ll definitely get more work out clothes. You can’t go wrong with Ross it’s so much more affordable than other competitors.

My wife and I have been customers of Ross stores since 1996, we’ve never had a horrible experience like the one we had at this store. My wife was waiting in the returns line, and there was one customer in the purchase line, the cashier (Sonia or Sandra) something close to that name, while helping a customer with a return, tells my wife that this is returns line only, my wife replies, I know and I have a return. She finishes with her customer and calls the customer from the purchase line, my wife didn’t mind much, then she finishes with that customer and calls another one from the purchase line, then my wife asks if she’s going to help her, the cashier replies: that is long line and I have to help, my wife says: I don’t care if if’s a long line, I’ve been here waiting before all these people, am ahead of everyone, then she calls my wife to help her, and she says: pull your items and match them with their receipts, then my wife got furious and had to humiliate her in front of everybody, and asked for the manager to come in to help her instead. Terrible, ignorant, and racist cashier, hey Ross manager, you should punish that cashier and apologies to us. If you don’t care, I will contact your corporate office!

This has got to be the worst store ever. In fact when I see the Ross commercials I want to scream «False Advertising» ! I NEVER see anything they advertise on TV in this store or any of their stores for that matter. How they are still in business is a wonder?

Have been here a couple times since the beginning of the year. Seems the store is about 5x bigger than it needs to be. Racks are spaced far apart and many shelves are near empty (see photos). Kids section and shoes are especially bare. Girls clothes are on one rack total. Prices are good as in most Ross stores but for some reason they don’t seem to get the inventory fast enough to keep well stocked. Staff are nice and check out goes quickly which I appreciate. Best part of this store is location. For those days you want to fit the bargain stores this strip mall has several in a row including Anna’s Linens and Marshall’s.

I love this store the people here are very nice and they have a huge variety of things and cheaper then a department store. I can’t believe how people shop throwing things on the floor and opening packages. The lack of respect for employees is awful.

Been here couple of times and every time I come here, I mostly get what I wanted. They have a huge inventory and great selections of shoes, which I love so much. I got my formal boots here, and it is fabulous. I’ll be back to grab my tennis shoes, oh… and my work shoes… and also my running shoes…
Their clothing seems dirty, IDK, maybe because different customers have tried it on so many times, or maybe it got dirty overtime– because no one’s really is interested in buying such, who knows. This store is always busy, what can you expect, it’s located in a shopping center, near banks, grocery stores, cinema, etcetera etcetera. Not all checkout lanes are functioning– I believe it’s a typical to every store, so you really have to wait forever, at least from my experience here.
Nevertheless, I like shopping here, I mostly get what I want here, I just need some patience, and understandings as to why the checkout is super slow… sigh…

This place sucks compare to all other Ross stores. Worst customer service ever!

Love the prices, and name brands… what a great combo! I love Ross! It’s my all time favorite place for clothing. Just love the great clothes and bargain prices. I brought my friends, kids, etc. to this place. They love it too!

Kind of messy, cluttered, definitely needs better house-​keeping.
The selections of clothes and jewelry are not the best; I’ve been to way better ones.
Parking is plentiful and it’s located in a relatively well-​know plaza.

Affordable prices
Name brands (well some)
Merchandise organized (well, somewhat)
Still looking around for clothes for the new job so I’m stopping in at every discount retail shop I come across.
I’ll say it again — I appreciate paying pennies on the dollar for the some of the same things I see in department stores.
Two things that bugged me with this location is that 1) management didn’t seem to care and didn’t address the long checkout line and 2) the merchandise was in disarray more so than usual or that I can compare to having been to other locations.

Sooooo the security guy here is huge but friendly! It makes you think, Im really safe in here cuz there is security OR I should be on my toes cuz crazy peeps come in thus «security»!! Whatever, I must find dress that is more important.
Ross always have great stuff. This location keeps their store pretty clean and tidy and tend to have helpfull workers. Came to find a dress for an upcoming wedding and didnt find anything but I picked up a cute skirt that I will probably wear to the baby shower that happens to be on the same day. Its going to be a busy saturday.