This review is for the Call Center when I called in with several questions before making an appointment for my Grandpa. He hasn’t been seen yet, but the service we received so far from Karla over the phone has been wonderful. She made the process smooth and stress free. I have to admit I didn’t know myself exactly what I was supposed to do to make sure my Grandpa’s referral and paperwork was all set properly, but she guided me with the steps to take and was readily available to help me with with all my questions. She was also able to talk to my Grandpa directly in Spanish and he really liked how nice and easy the conversation went. Thank you!