Bank of America

Tiny B of A… one of the smallest one I’ve ever been to… Only 4 teller windows available… only 2 of 3 clerks were working at a faster speed, one of them is just whatever…
Parking is ok with a lot in the back and some «next to the wall» stalls…
Drive Thru ATM and exit lines felt like they were made for «exact fit» on all cars… larger trucks should really avoid this place because it may be too small for you…
Decent staff, but hungry to sell additional products and service… can also get a little busy…

Obviously I don’t always check in here to show how much I really come to this location b/​c it’s near my house. No matter what time of the day I come, the lines are always long and there is only 4 tellers working today. This location really needs to hire more to fill up more windows b/​c I count 9 empty slots that can really get this line moving. The ppl here are always nice and I am sure I am not the only one standing in line today complaining that it’s super long.

Your typical BoA location on a really busy street. Theres so much traffic coming here from either side of traffic. I believe its because theres is a post office across the street and McDonalds and other fastfood chains nearby. To add, Redondo Beach Blvd is one busy street.
There’s plenty of parking in the back of BoA but not so many close to the entrance by the ATMs. I mean there is enough parking but on Fridays or Saturdays, it is literally packed! You have like no luck finding any parking space closer to the door.
If you want to go west on Redondo Beach Blvd, you have to go out on this certain street to make a left turn on a traffic light. If you get out nearby the ATMs or Drive-​Thru, you can only go east and theres a center divider so theres no way you can possibly make a right there. It’s illegal anyway.
Tellers are nice in average. Some are just boring and dull but most I have seen are friendly. Lines are super long usually and its not so hard to spend more than 30 minutes. I guess if its possible, just use the ATMs outside.

This is the worst bank to come into on a Saturday… The only reason why I’m here because my direct deposit is not set up yet. they have 16+ windows and only 6 Tellers… I dislike BOA., Chase all the way baby for me… if your in a rush DO NOT COME TO THIS BRANCH… just sayimg

Michelle and Fernando were great. .my mom has dementia and is a handful. We were there 1 hour why she was so confused

The people here are very helpful and they come to your aide in a Matter of minutes. Other Bob’s I’ve been to weren’t so helpful

The merchant line sucksss sass. Ruined my morning 20 minutes only 2 people moved had to move to the regular line just went to wells Fargo before this they are much nicer and way way faster… gosh wish my job dint bank with boa prefer chase or wells Fargo any day !!!

I love this bank, they have the most helpful and courteous staff. Every time I go in, the security man always opens the door for me. The best thing about this bank is Fernando. He’s extremely helpful, which explains why there’s always a line of people waiting for him. He really cares and will go out of his way to solve your problem/​advise you.

They need more people working at customer service. The wait is long… and seems like only two person is doing most of the work… others just doing their own chore. This IS BY FAR THE WORST BANK EVER. F$@K THIS BANK.

Reydon is VERY rude! Manager: If you’re reading this, sign him up for a Customer Service Skills class — STAT! If he’s still working there, you need to fire him. He doesn’t know how to treat customers. Very inpatient and inconsiderate. :(

Very helpful staff! We didn’t wait much and our personal banker Fernando I. took care of us and he was very professional and friendly. Our debit card got hacked and he issued us one immediately! Thanks Fernando!

I hate the parking lot but love the customer service. I’ve only been in the branch a couple of times but they treat all of their customers with great care. The employees here work with a sense of urgency and they seem happy to help (Except one lady always looks extremely stressed out). Overall, great job Gardena B of A!

random parking lot… hard to get in

I’ve been banking at this B of A since it’s the closest from where I live. I’ve been a b of A customer since 1995 and I thought out of many many many b of A’s I’ve been to, this location had the best customer service. There is always someone with a great smile standing by the line to greet all the customers. Most of the tellers are extremely smiley, sincere and most importantly fast. I can’t remember their names but there’s a couple of Hispanic guys and Asian guys that are just unbelievably sincere and sweet and fast.
Only reason why I am giving only one star is because of one teller that I have came across three times. I know her name but I won’t mention it in this review. She is just so slow. All three times I was called to her window, she was actually doing something else for few minutes with me standing in front of her, maybe from the previous transaction? I don’t know but after saying hello, she just ignored me completely. Don’t call me to your window if you are not ready! She doesn’t pay attention to the things I say I need so she always makes me repeat the same things over and over again. One time I asked her what was taking so long and if there’s any problem with my account, she just went off, giving me a bad attitude and saying that’s how they are suppose to work and how their computers are really slow. After giving me a long lecture, she told me to relax and wait. Each transaction took over ten minutes even when it was just a simple transfer. It was so frustrating and upsetting!
I know it is not fair to rate a business on one employee especially when everyone else is so nice but that’s how bad her customer service and attitude was.
I apologize to all the nice and bubbly emloyees at Gardena b of A for giving you only one star but until that horrible woman is gone, I can’t give you anything better than this.
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