Beverly Hills Transfer and Storage

Amazing experience! My sister used this company for her move from California to Indiana and we were both very impressed with the driver Alex Tapia who loaded and drove her things to her new home. He worked fast and was very friendly and courteous. He took the stress out of a stressful situation and I highly recommend him.

We have had absolutely the worst possible experience ever in our move with Beverly Hills Transfer and Storage. We hired them to move us from L.A. to a location near Seattle. They packed up much of our household goods.
At one point while our stuff wa in storage, they just reached into our checking account and took money without warning, leaving us scrambling to make good on checks we wrote.
The deal was, they would put furniture back together at the Seattle end. They did none of this. None at all, even though we were billed for the service. And the workers used no common sense packing things at the L.A. end. For example, they packed up two desktop computers WITHOUT the keyboards or mouse (es). Can’t use the computers, They packed up a cabinet with locked doors, the key was in the door, now it is gone, no one knows where it is. They should have taped the key to the back of the cabinet.
I am missing an heirloom gold pocket watch which I know I always stored in a case in a box with a lid. The watch is gone and I am sick about it. I was always careful to store that watch in that case. And the case in a small box. There was no reason to open the box or the case.
They should have placed necessary hardware in a bag and packed it with the related furniture. The hardware to attach a mirror to a bedroom dresser cabinet is missing. The hardware to install shelves in two bookcases is missing. The glass for a coffee table top is missing, not packed with the table. As it is now, we have pieces of items that will take months or more to find, if we can find them at all. What I have outlined here is just the tip of the iceberg. BevHills service was unacceptable to say the least. And they charge top dollar for their services. I would never recommend them ever, to anyone at all.
I am in process of filing a claim against their insurace company. I will also file a report with the police about my watch for all the good that will do.
Beverly Hills Transfer and Storage is «Beverly Hills» in name only. The company is located nowhere near Beverly Hills. Even the name is misleading, as is the promise of their service.

I was very impressed with the service provided by Beverly Hills Transfer and Storage. The Director of Sales, Tripp Pettigrew, was very fast in getting me a quote and made himself available to address any questions or concerns I had. Their price was competitive as compared to other moving company’s that I researched and were much friendlier/​faster in their pre-​move service provided. I was given an extensive checklist of ‘best practices’ tasks to complete prior to the move. I was notified that the movers would show up between 8−10am and that I would receive a courtesy call prior to their arrival. The morning of the move the 2 hired movers showed up right at 8am to get a head star on the dayt. Despite having no elevator at my old or new apartment (and living on the top floor of each complex), the movers never complained and always had a positive attitude throughout the day. I had furniture that needed to go to a different location and the movers did not hesitate for a second to take a minor detour to this other address to accommodate my request. The move took a little longer than originally forecast, but this was not surprising considering we only had 2 movers and they had to move heavy furniture up and down stairs at both locations. All furniture was tightly wrapped for security and no damage was seen of any of my personal items. At the end of the day the movers summarized the day and provided a friendly smile, even after a grueling move. The price I was originally quoted was exactly what I was charged at the end of the move. I cannot speak highly enough of the dedication to quality care and customer service with this company, and I would absolutely recommend them to anyone looking for a smooth move. I will certainly be using Beverly Hills Transfer & Storage the next time I need to move… though hoping that is not anytime soon! :)

The only reason I didn’t give this company 1 star is because their receptionist was courteous and helpful. However, trying to get one of their reps to drive out to give me a quote was ridiculous. As a customer w/​2 small children trying to a arrange an out of state move on my own with Allied through Bev Hills Transfer & Storage was impossible. Instead of trying to accommodate the customer, they want you to accommodate them. Although the rep kept the lines of communication open, he kept rescheduling our appt because I was out of the area. He then passed me off to another colleague that wanted to reschedule as well. Moving is already stressful… If you want a quick quote and stress free experience, I would NOT recommend calling this company unless you live down the street from their sales reps.

Stunned.
Had a startling run in with one of their driver’s this morning. The driver, a middle aged gentleman, had his moving truck parked in front of my apartment complex driveway, leaving no space for me to leave for work. I stepped out of my car and approached truck to see where the driver was. After waiting 5 – 7 minutes, the driver walked out from another tenant’s suite in my same apartment complex. I simply informed the driver that he was blocking the driveway, and he immediately responded, «SHUTUP.» He proceeded to walk to his truck, while I was stunned at this remark. Mind you this was at 8:30AM, in front of my own living spaces. I don’t know if this driver had a rough morning, but his response was inexcusably rude. I then proceeded to ask him why he would reply in that manner, and he ignored me. He ignored my request to have his company phone number and his supervisor’s name. Since he ignored my requests, I snapped a picture of his truck’s license plate to inform their office. All the while, 3 – 4 other movers had come out, all younger, and they were not saying a word, probably embarrassed of the driver’s attitude towards me.
I contacted their office and spoke to HR, informing them of my experience. Message to management: as a servicing industry, there should be absolutely no reason for crude and uncivil conduct to customers or non-​customers.
I hope due diligence will be served swiftly.

Beverly Hills Transfer and Storage was amazing! They did a great job packing and moving us cross country. We also loved our driver Ventura.

Stay away from this company if you care about your things. This was my fifth cross-​country move, so I am not new to this process, but this was the first time I decided to work with an Allied affiliate. I decided to go with them because Mike was a great salesman and talked a big game about what a great company they are and what an easy and positive moving experience it would be. Well, after I signed the contract and Mike left the picture, it was all downhill from there.
Felicia was supposed to oversee my move, and let me just say, she is the worst. Beyond the first form email I received from her with a lot of empty promises, the only time I heard from her was when I initiated contact, and even then half of the time she did not bother to return my call. When problems arose, she literally had no solutions, and on multiple occasions I had to tell her that she just had to figure it out. For example, they neglected to get necessary permits at the delivery location and Felicia claimed that since they are based in Los Angeles, they only know about necessary permits in Los Angeles, and they weren’t responsible for anything in the delivery locations. I had to remind her that they are an interstate moving company, so that actually really should be something they should figure out.
I echo the complaints of others on here that the drivers broke down all of my furniture and bikes and were not careful about it. I have never worked with movers who have done that before, and even though many things were not technically broken so I can’t file a claim, the process of breaking things down and treating them so roughly absolutely damages everything. For example, I have an antique hutch that they used a power drill to take the back off of. I, like other reviewers, tried to stop them from using a power drill and told them that it was an antique and they needed to be more gentle with it, but they ignored me and I am extremely upset about the damage that likely did to the piece.
They also repeatedly and forcefully stated that they weren’t responsible for any damage to anything I packed. Nothing engenders confidence in your movers like them telling you over and over again that they aren’t responsible for all the things they’ll break! They also tried both at pickup and delivery to strong-​arm me out of making any claims because they argued that the driver would end up paying for the claims. If they break my stuff they should have to pay for it!
One of my biggest complaints is that when they finally showed up two hours later than they said they would to deliver my things, only two guys showed up. So it took eight hours to deliver my furniture and boxes for my one bedroom apartment. Completely ridiculous.
The last thing I will mention (although there are many many others) is that the driver also checked off a box number that was never delivered. I had been checking off the numbers as they called them out when they brought them in. At the end of our eight hour unloading marathon, there were about a handful of numbers that had not been checked off. That meant that we got to go through all of the boxes and everything looking for those numbers. We had found them all except one, and literally when I had my back turned, the driver checked that number off. I told him that we never found that number and it was still missing, but he insisted that we had found it. He wouldn’t back down and finally (because I was exhausted and upset and wanted them to leave my apartment) I agreed to sign the form saying that everything was there. Well, I finally found the number: I had a shredder that one of the guys had put the number on. Then, apparently, another guy had decided to open up a box that I had packed with a small handmade Christmas tree that is fragile on its own but also had lights and ornaments on it that were especially fragile, and he smashed the Christmas tree into the inside of the shredder and dumped the heavy top of the shredder on top of the Christmas tree. So it was a double surprise that not only that I found the number (and confirmation that the driver had checked off the number without us having seen it), but that they had taken it upon themselves to open up one of the boxes I packed and smashed the things I had packed inside.
Sadly, I could go on, but I’ll stop there. Whatever you do, do NOT use this company. They are terrible. I even submitted these complaints to Allied via their customer service email, and it’s been over a week and they have not bothered to respond. Apparently, as long as they get your money, they don’t care at all about your things or your experience as a customer. Again, if you care about your possessions, AVOID THEM AT ALL COSTS.

I would highly recommend Beverly Hills Transfer and Storage for your moving needs! When I had moved from Canada to the US 6 years ago I had a horrible experience with a very shady moving company. So with much trepidation I contacted BHTS to move me back to Canada this past week. I was absolutely thrilled! They made my very complicated move back to Canada the easiest part! Dwayne and Earl were both extremely accommodating and very patient with me while I decided on what I was moving and what I was getting rid of even to the day prior to my move! I had a lot of glass and expensive art which was all very professionally crated and wrapped. It was definitely worth it! Everything arrived safely and expediently! I’m so happy and relieved that this move went well and I cannot say enough great things about this company! Thanks so much Dwayne, Earl and Steve (my driver) for making this move so easy for me!

We had such a positive experience with BHTS! This was our first time using movers; Terri and Tripp helped us know exactly what to do and expect every step of the way and answered my endless questions. They got our 4 BR home moved across the country quicker than we could have done ourselves and everything was in great condition. The movers were incredible! They communicated with me frequently and were super helpful getting us re-​settled into our new home. My husband was out of town as they moved everything into our new place and the movers got everything settled for me so that I didn’t need to do any heavy lifting :) I’ve already recommended BHTS to a few friends because of the great service!

UPDATE — new rating 5-​stars *****
After submitting a claim, David Kummerow of Image Restoration Services contacted me for an appointment. David arrived to make an initial assessment, and then made a follow-​up appointment to complete the work from the claim. In less than a week, I am happy to report, all but one of the items from my claim has been resolved. Allied is tracking the lost mirrors and I should hear from them shortly.
Tripp has been in constant communication with me and I have updated him on the status as we proceeded.
Follow-​up from Tripp and David demonstrate the level of customer responsiveness you become accustomed to from Allied. Beverly Hills Transfer & Storage listens to its clients, as demonstrated by the speedy responsiveness and actions against the driver of my move. Tripp and David… many thanks.

I moved from LA to Denver for work. BHTS packed me up, moved me out and transferred everything to the next Allied agent. Tripp and Teri were very responsive and helpful with scheduling pick-​up and drop-​off. The move was super easy and came in under budget.

We had a great experience with BHTS. I work for a nonprofit children’s foundation and we were expecting a last minute in-​kind shipment donation during the holidays and BHTS was there to help every step of the way. The staff was extremely friendly and bent over backwards to help us with whatever needs we had. I would definitely recommend this business to anyone who needs help with transfer and storage.
If you are going to be in the warehouse during the winter months, make sure you bring a warm coat, gloves, and hat! it is freezing in there!

Shame on BH Transfer for not taking responsibility with our possessions. Our 3 bedroom home move was split into 2 trucks because they mis calculated the requirements or they hired a trucker who didn’t read the bill of lading and showed up with not enough room. Regardless it’s been over 1 month and ½ our belongings are on a 2^nd truck somewhere. MISSING. Beware your long distance move should not be with this company. We are missing many items which they are passing the buck on responsibility.
UPDATE:After waiting 3 months to get ½ of our belongings, we had basically ZERO cooperation from Beverly Hills Transfer and storage. We had to go to Allied Corp (which was marginally helpful) We had 1 very large painting that was ‘misplaced’, and took an additional 2 months to get from San Diego where it was misplaced to, WA State. They did not want to pay for a special trip so they opted not to rush it. Funny I paid for, and booked a delivery and moving schedule, but that was 100% ignored.
Also items that were packed at point of origin, and crated (and paid for this) was not un crated unless I paid extra to the local delivery guys. Allied did reimburse for this, but it was a hassle and BH was the bad guy who told local delivery to collect because they did not want to pay out.
The FULL REPLACEMENT VALUE was also ignored on 5 pieces of furniture that were damaged. They rejected the claims to repair even with pre-​move and post move photos documenting with movers at hand. Just DENIED. All I can say is Buyer Beware, don’t use BH Transfer for any long distance moving.

We’re pleased with the service we got from Beverly Hills Transfer and Storage. The thing I liked about it was that Tripp and Earl were very much in touch with us along the way (answering questions and following up on delivery date info, etc). It’s a family run business, so I imagine it’s because they take pride in what they do.
The folks at Allied, who work with them for the actual move, were very helpful, as well. In fact, the unpackers went above and beyond expectations in order to deliver our mattress when we needed it. We were very impressed with that. Even though there were a couple of glitches (which can happen with international moves), everyone was very helpful in remedying the situations. Tripp, in particular, is a top-​notch liaison between all the workers/​all components involved; he does everything he can to make the process smooth and worry free.
Overall, I’d say BHT and S were very professional and easy to work with.

Beverly Hills Transfer and Storage helped us with 2 of our international moves.
We moved down to California from Canada in 2012 and then back to Canada in 2014.
The move from Edmonton, AB to California was smooth and pain-​free. Our apartment was packed in 1 day and then moved out the next day. A few minor things (cheap Ikea dresser and side table) were broken and were promptly fixed with no charge.
They also made our move from Santa Monica to Vancouver, Canada simple and very pleasant. We worked with Tripp who came to give an estimate on our move and even brought special boxes for our little girls to colour and pack their special belongings in.
Tripp answered all of our questions and was helpful every step of the way. Moving countries is stressful and moving with children has its complexities. We found that Tripp made the move as smooth and as organized as possible. The price was very reasonable, especially for an international move.
In addition, our movers (Allied) were very personable and timed the arrival of our stuff into Canada perfectly. We were very pleased with the overall experience and highly recommend Beverly Hills to all of our friends. My husband owns a business who recruits people internationally. He has used Beverly Hills Transfer for 3 of his moves in 2014 and will continue to use them through 2015.

Moved from California to Ohio and after looking into several companies BHTS seemed to be the best value for being affiliated with a national company and offered a free estimate. Mike came out and on time and was more than helpful and friendly. There was a concern with the moving truck making it down my street but Mike wasn’t too worried.
When the movers did show up, they said they wouldn’t be able to make it down my street so I would have to pay for a shuttle, which I was ok with. I don’t drive semis for a living so I wasn’t going to ask them to do something they weren’t comfortable with. They came back almost an hour later with their own personal minivan. Since it barely fit anything, they had to make almost a dozen trips out and back from the semi which took way longer than it would have had they actually gotten a professional moving vehicle… which I was paying for. Also, I was charged $ 40 for 2 mattress boxes which they ended up using used boxes so again I was paying for something I wasn’t getting.
At this point I was dealing with Jennifer who when I voiced my disapproval at being charged almost $ 350 for a personal minivan to shuttle my belongings 500 feet she emailed me rudely stating the definition of a shuttle, and offered to take 10% off.
I was given a 1 week window of delivery with no updates unless I called or emailed, about a week and a half out. I get an email right before that window saying the truck had mechanical problems and would be a week late. Things happen, I understand, but then when the driver shows up he told me he was late because of the number of pick ups and deliveries he had to make. Thanks for lying to me Jennifer. The driver barely helped unload my belongings so the one local guy had to do 90% of the work which took way longer than it should have so they could save more money by cutting corners (see a trend here?). Then the driver had the audacity to ask me to tip the mover… not once but twice. Are you kidding me?
UPDATE: After posting this review I was contacted and promptly refunded the extra charge for the shuttle, as it’s their policy never to add additional charges. While the service wasn’t the best, this effort and the fact that my belongings arrived undamaged is appreciated and I can recommend them despite a few setbacks.

I chose this company for our move from CA to TN because I liked Tripp, who did the walk through of my apartment, but that was unfortunately a huge mistake. I know they use Allied to do the actual moving so I will be writing the same review for them.
We signed a contract that our belongings would arrive within a certain time frame and they did not. My husband was starting a new job and the start date revolved entirely around when the things would be getting there so he could not start his job on time because he had to be at the apartment when the truck got there, etc.
The movers broke down ALL of our furniture, which would not have been a problem had we been told this would happen, however, they took apart an antique table and put it back together with different screws! Anyone who knows about antiques would know that this ruins it for resale and now it has completely lost value. Also many of our boxes were crushed, something spilled all over our boxes which got on the new paint in our apartment and a plastic shelving unit was missing from my trunk which had been opened and boxes stored inside by the movers.
I was willing to let most of this slide, but what really irritates me about this company is that I wrote Tripp and email saying how disappointed I was and then the HR lady, Laura, called and told me how sorry she was and that she would meet with the driver and be in touch with me… Well she never called so my husband called her and she said she didn’t know which move he was talking about and said she would call back Monday… and she didn’t call again. She should be fired.
The only good thing about this company is Tripp, who bought me a new trunk to replace the missing shelves from the other one. But I cannot recommend this terrible company just because one good person works there.
On a side note, we filed a claim with Allied for the costs endured do to late shipment and they denied the claim. Don’t get anywhere near that company.

This moving company was a pleasure to deal with! I met w Tripp regarding the estimate and he was very willing to work out a price that made my wife & I very comfortable. His level of professionalism is uncanny in this industry. When scheduling/​planning the actual move, I dealt w Earl. He too was very professional and made things easy… even though we changed both our packing and moving dates twice.
All in all, we’ve had terrible moving experiences before and this was a great experience. We’ll definitely be using them for our next move.
Thanks again guys!

Well, well, I see that Earl is still charming people and that this snake oil of a company is still making lives miserable. We found even more damages as we finished unpacking. The movers had opened even more boxes than we had thought, riffling thru my husband’s model airplanes which they then SMASHED boxes on top of and then re-​taped the box! WHY?
Seriously, WHY do this? Just because we wouldn’t bow down and pay you more money, is that it?
Getting our report ready to send. Despite their Ms. Simms trying to act like she gave a rip, once she had me telling the BBB that at least they finally listened to us and delivered the rest of our goods, she dropped me like a bad habit.
Again, I warn you all: STAY AWAY! The owner and mngt. clearly do not care so long as they have your money in hand.

My entire experience with this company was nothing but terrible. We were initially considering both Mayflower and Allied affiliates, and decided to go with Beverly Hills Transfer because the consultant, Tripp, seemed like an honest and caring person, even though it was more expensive. Unfortunately, this isn’t what happened.
Once we made the decision and signed the contract, the tone of our relationship quickly changed. My fiancée and I had to move across the country on a quick timeline, and do to some complexities in Santa Monica codes, had to file a variety of paperwork. Our moving coordinator, Earl, did not seem to appreciate the urgency of the matter, and they were slow to respond and unable to provide any details as to when the move might be happening, who the mover was going to be, and more.
On moving day, the movers were nowhere to be found. We tried contacting Earl, but couldn’t get an answer. Finally, we found the truck on another street, and they were unable to make the turn onto our street. Additionally, the truck was too tall to clear the power cables that criss-​crossed our street. We were told that they would have to drive back to Gardena to get a smaller truck to use as a shuttle. We were then told that this would add several hundred dollars to the cost.
We didn’t understand why this wasn’t realized when Tripp first came to do the appraisal, and it was the first of many times we felt swindled and lied to. We begrudgingly accepted the cost, and now waited several more hours for them to return with a smaller truck. Once the process began, we ran into another glitch. We had an antique table that needed to be crated, and the movers came with a crate for the glass top, but nothing for the table. We then had to reach back out to Tripp and Earl, who did arrange for them to crate the item free of charge, but they said they had to do it at their warehouse, which would delay shipment by a day.
Once we arrived in NYC, we waited for our items to make their way across the country. We always had to ask for updates, and never received straight answers. Day after day passed and we reached the end of our delivery window without the truck.
We were told that the weather slowed down the schedule, which meant that now we had to find alternative housing and that I would now have to miss work in order to receive our items.
Our items finally arrived one week late, and we began moving-​in. The move-​in went mostly smoothly, but also was unpleasant. One of the movers opened and unwrapped a painting I specifically asked him not to, which meant I had to now pay to have it repacked. Also, one of the movers made some vaguely anti-​Semitic comments to me about the neighborhood.
Beyond that, a number of pieces of furniture were badly damaged, included another piece of artwork that wasn’t even wrapped. A dresser arrived that had collapsed and imploded inwards. The movers had little interest in accepting any responsibility.
Additionally, all of the legs to our sofas were missing. We were told they were in another truck, and would be dropped off the following day. The movers then left one of the sofas jack-​knifed in the middle of a room going straight up.
The next day, we never heard from the movers nor were the legs dropped off. Neither the movers nor Beverly Hills Transfer responded to our emails or calls. The following day I had my fiancée call, and she did get through. This made me think they might have been screen my call. The mover then claimed that the legs were stolen out of the truck, and that there was nothing we could do except file an insurance claim.
So, I did file a claim with Allied, but was informed that the insurance they provided was capped out at $.60 on the pound, so my settlement was only a fraction of the amount of all of the damage done.
All in all, this was an absolutely horrible experience that made the stressful process of moving across the country so much worse. I felt that it was poorly managed and that I was mislead. I would stay far away from this company, and certainly wish I had chosen someone else.