British Customs

After having bought many parts and having them shipped, I decided to go pick my latest order up in person for a change. It was a great experience, the staff were patient and interested in answering all my questions and showing me bikes that had many of the parts I was interested in seeing. It was great to be able to sit on a bike and test out the seat. They also recommended a brilliant Italian place nearby and even drove behind me to make sure I didn’t miss it. I feel very taken care of and appreciate the level of customer service! I do recommend following their request and calling ahead to set up an appointment for in-​store pick ups.

I’D like to start by saying, I don’t work at a dealer, or have any connection to BC. I’m a rider and love British bikes, especially Triumphs!
BC is awesome, and Jason and Vanessa are good people. Great parts, great customer service. I’d recommend them to anyone anywhere. Keep up the good work my friends.
BC is a one of a kind company, they truly love what they do, and they respect and care for their customers.
In today’s world of companies who talk a lot to try and sell you bad products with false promises and bad service.
BRITISH CUSTOMS STANDS AS A COMPANY THAT EVERYONE SHOULD BUY FROM, DO BUSINESS WITH AND TRUST WITH THEIR BIKE.
Thank you BC!

I understand that everyone has different experiences and that’s what makes Unilocal what it is. I can only relay my personal experience with British Customs. I ordered online about $ 300 worth of parts for my Triumph Speedmaster. I dealt with a guy called Matt who was nothing short of freaking awesome. I called in to ask some questions about fitting of a headlight I’d ordered, Matt went to the stock room and gave me detailed descriptions of all the parts I was interested in, not once complaining at my multiple questions. He was courteous, helpful and went above and beyond to make sure I got what I needed. BCs product looks to be of the highest quality, hell, Matt even called me to tell me that a new product that I’d ordered didn’t meet their quality standards and offered me a discount if I still wanted the part. I like these guys a lot and will continue to customize my bike with their product. I don’t have an on the ground experience at the premises but the website does state that personal visits are by appointment only. Highly recommended, and Matts a rock star my books.

I guess almost everyone here is having the same issue with shipping with them like myself…

Drove 45 minutes in traffic (southbound 110fwy) to their store one day because they said you can purchase directly from them. Guy tells me their customer service guy was gone for the day. All I wanted were some plugs and air filters and I had cash! He refused to sell me the parts. He could have just taken the money and written the invoice to be inputed the next day. Guess not…

After considerable online research for accessories, I ordered a light bar and kit for a Triumph Speedmaster on Sat last week. I was concerned about the shipping process due to prior reviews so I called them on Monday. found the associate exceptionally professional, courteous, Knowledgeable, and presented a «can I help you attitude» — exactly what I needed to feel confident in my purchase. Additionally, he checked their inventory so they could provide accuarate expectations for receipt of the product. I received the package today, which due to the holiday, was outstanding. The product arrived in an undamaged box and is now awaiting its recipient to open it in time for the holiday. To date, I have been extremely satisfied with the service from British Customs and expect to purchase additional products to get this awesome bike ready for travel in the spring. Joyce D.

I like their selection. I made one order for 4 different parts, and was psyched to find everything in one place. They shipped the first part immediately. When it arrived, I realised the other 3 weren’t included. AFter a few weeks (WEEKS), I began emailing them asking what was going on. to the first few emails, they responded with terse one liner answers that didn’t address my problem (something to the effect of part x is in stock). My question was please give me an ETA!!!
Finally they gave me a 2 liner, saying they don’t ship partial orders, and when the back ordered part arrives, then they’ll ship the entire order. Interesting as they had already shipped me a partial order!!! I’m now waiting for the back ordered part and the rest of my order.
In between the time that I made the first order, and received the first part, I made a second order. This one arrived pretty quickly. But I just tried to install the part (Pazzo levers) and even though I ordered through the bike specific part of the website, they sent me the WRONG lever. It doesn’t work with my bike.
I have just sent them yet another email complaining. We’ll see how they respond, but
I’m getting the impression they really don’t care about their customers, and the quality of their shipping and support department is very low.
Bottomline: their selection is good, prices reasonable, and shipping/​service poor. I’ll post again if they change my impression in how they handle my latest email, but given their terrible response to my earlier questions re: an ETA, I am not optimistic. Right now, I’d suggest look elsewhere!

Seems like they have great stuff, but the way they do business is horrible. I ordered a coated 2 into 1 exhaust system through a dealer. They told the dealer it was great because they already had systems at the shop and would be able to ship the system in about 2 days. Unbeknownst to me or the dealer, the system wasn’t ready until about a 2 weeks later. They kept giving me and the dealer the run-​around over the phone and blamed it on the coating shop. Finally they got the system in and said they were getting it ready to ship. 5 days later, had not shipped or been processed. So altogether the time had been nearly 3 weeks when I was told it would be a few days. I finally asked them to overnight it to my house so I could get the system and that Saturday instead of waiting for it to arrive the next week. With their great service (sarcasm) they managed to ship it out Friday so I could get it on Saturday. So here I sit, on Saturday, not even given a tracking number (but luckily they gave it to the bike shop). I checked the tracking number and per my request they didnt overnight it. Huge shocker. As you can see with the other 2 reviews, there shipping abilities and way of doing business is horrible.

They have a decent selection and prices are in line with competitors. Shipping left a lot to be desired. I placed an order for a part at midday on a Friday and didn’t find out until the next Friday that my order hadn’t shipped and they needed me to re-​verify payment information. I would have cancelled my order but they are the only distributor for the part I needed in the US. Ended up having to fork over money for next day shipping in order to get the part in a reasonable time frame.
I will not be giving them my business again.

Best aftermarket parts for modern Triumphs out there. They’re constantly coming up with new stuff. Highly recommended!

Good prices, good selection. Just had a strange shipping issue with them.