Classic Cleaners & Laundry

My clothes have not all come back on a few occasions, they ruined a pair of pants and fought to replace them, they change their rules about their wacky Wednesday coupons, and they only do a so-​so job. I have given them chance after chance and the service leaves such to be desired. I am sure that is why they have so much turnover at this location.

They never compensated me for tearing my nieces dress, they said a slight tear, but that was a huge rip. I have been in there several times and they keep making me fill out the same form and still nothing. They suck.

This place always takes care of me. For all my dry cleaning needs, I come here. It a quick and efficient service, and decently priced as well. A two piece suit will run under $ 10 for dry cleaning, and starch for slacks runs about $ 7. Those prices are for standard time frame of 4 days or more. Expedited service costs a bit more, but how much exactly I’m not sure.
They have a service where you can drop off your dry cleaning and laundry in thier signature green bag any time, day or night, and they will have it ready for you within a few days.
Other services include preservation of clothing, such as wedding dresses. Not really my type of thing, but it’s nice that they offer this.
Since I’ve recently dumped my old tailor due lack of timely service, I will be using their tailoring service now. I’m sure since they are an established dry cleaning chain, they will do a good job with my tailoring. i was quoted at $ 20 per shirt, but I will have to come back for an estimate of altering slacks and sports coats. Updates coming soon.

This cleaner is fabulous!!! I spilled green tea 45 minutes before a big meeting. They cleaned and pressed my cream skirt on the spot! I also love there green dry cleaner bags!

This is by far the most amazing place I have been to. Their quality is amazing and if I ever have a problem it is quickly talked out and fixed with the most beautiful friendly faces the girls at this establishment Crystal Jessica and Susanna always greet me with a huge hello and welcome. I never leave this place without a smile. When I have a bad day I look forward to picking up my dry cleaning because their smiles and great energy is contagious. I would recommend this establishment to everyone I know. You will not be disappointed. Their prices are also great. If you ever need your clothes cleaned or a smile visit he lovely ladies they always do wonders for me. I love this cleaners they are great!

I went to put a button and a hole on my blazer three weeks ago. When I returned to pick up a week after, they put a button but not a hole. What is the point of putting a button if there’s no hole… They said they’ll redo it so I returned a week after (I was only able to pick up on Fridays).
Guess what happened… They forgot about my service. I went there twice for nothing. The lady at the counter said the person who can fix it left for two weeks for surgery and she might have forgot about my blazer before she went. I gave them the whole two weeks to fix it.
She told me they can send it to the redondo beach store but she was not sure if the taylor over there could put a hole on my blazer.
Are you kidding me? Shouldn’t she suppose to say she’s not sure but will call there if he can do it so give just a minute while she calls??? So I told her to call them and ask before I leave and return for the third time for nothing… what a terrible customer service. Three weeks to put a button and a hole… terrible.

If I could give negative stars, I would. After problems with their Torrance location two years ago, I decided to try it again. WHAT A HUGE MISTAKE! I took a comforter to be dry cleaned after my dog had vomited on it, when I picked it up and began to put it on my bed I noted it still had vomit on it. I returned it again for a re-​cleaning and as I was putting it on my bed the the second time, I saw there were still pieces of the dog biscuit. I did NOT give them a third try to get it right.
Unfor

WoW! WoW! WoW! The Gardena location is changing and improving! A brand-​new manager and a refreshing, new management style is going to make a major impact here! Wow! Come on in and see for yourself.
What a very, very pleasant change in management. His name is Douglas who worked very hard for years, moved up in the company ranks with the knowledge and experience and now takes over the operation. He knows how to operate this top notch cleaning business, Classic Cleaners and Laundry.
Of course, the owners must be fully committed and embrace the new manager and this desparately-​needed change at the store. Once you lose customers it’s darn hard to get us back. We have other choices. Unhappry employees will transcend to insincere customer service. We see through those phoney smiles, those meek «hellos», and facial expressions of unhappy employees. (If you want to find out about a «family», you would ask the children in the family who will answer very candidly.) Take care of your employees, Mr and Mrs. Owner… you have a great business and a great business needs great employees!
But for now, Wow! I can genuinely speak for Classic Cleaners how impressed I am (actually blown away) by the quality service and upbeat mood of this store. New manager Douglas looks like a big, teddy bear with a wonderful, humble attitude. He smiles all the time and he’s working hard to turn the store around.
Heh, everybody… come on in and give them a chance, you won’t be disappointed. Prices are always reasonable, your clothes will be done right all the time and the customer service will be accentuate everything I’ve said.

Worst cleaning experience! My shirts still had stains on them and wrinkles in the material! I explained to the manager I was not satisfied with the overall quality of the shirt and I want a refund. The manager explained to me that they were not able to return my money and the reason my shirt came out the way it did was due to the quality of my shirt! I explained to him I’ve gotten my shirts cleanes at other cleaners and I was satisfied. After 10 minutes of going back and forth, he finally agreed to redo my shirts. Horrible experience; and will never return to this establishment!

I didn’t judge without my own experience so i decided to try it. I asked them to see if they can honor $ 10.00 off for pick up and delivery customer on website, they said «Yes». today i went pick up my bf shirts, they charged me in full price. I asked them about $ 10.00 off and was told that there is no such thing. it is only for pick up and delivery customer which I got ok from them even walk in customer. Long story short, they are not customer oriented and gave me attitude. the way he talked to me was unbelievable. even quality was so poor. collar on shirt was slashed and button was gone. they ruined all shirts i brought to them.
I am serious! Please dont bring your clothe to them.

This cleaners it the worst ever. I took a skirt there to get altered and I told them I needed it in two weeks. I went back in three weeks they didn’t have it. They said come back in two days because it was offsite. I came back in two days they still didn’t have it. I them said I need it by tomorrow. The mexican man at the counter said «we’ll try» (wth). I finally got it back the next day. Moral of the story: When you take your clothes to Classic Cleaners they’ll be out of style when you get them back!

This has to be the worse location of all the Classic Cleaners. The guy in charge is a real jerk. He is rude and nasty, The other people in there don’t seem that happy. I wonder why? Try the one in Redondo across from the Galleria. much nicer people. I guess the owner doesn’t think the people in ghetto Gardena need respect and basic courtesy. shame on you. From the other reviews its obvious they don’t care. Boycott this location That’s the only way to get the attention of the owner too busy counting her money.

Worse service in the South Bay area! First of all, the customer service there is extremely poor… you walk in the front and barely get a «hello» from the employees working there. They charge EXTRA for same day service, poor service quality, and they do not pay attention to detail.
I took a few suits and a couple pairs of jeans to be cleaned over the Christmas holiday and was told that it would be a whole week before I could get my items back because «it was the holiday time.» I’m sorry but if you’re working in a service related job… you should expect to continue to provide a service despite the time of year.
I will NEVER go back to Classic Cleaners again.

Bad bad customer service from a guy claiming to be the «manager» I needed small work done and got turned away. Never going there again!!!

I get there in time: before they close. They practically close the door on my face. Poor customer service. Customer should come first. Booooo. So many cleaners out there guys. The only way you can stand out is with good customer service. That’s basics.

Friendly staff n happy with their svc so far~

This place is beyond awful. I miss the people who use to run it before because the two new clowns they got in there are completely and utterly DUMB! Tried to play me by charging me more than they should and then when i questioned them he made up some lame ass excuse. Because of my profession i kept my cool but the old me would have lit a fire under his ass. Trust me when i tell you, «DO NOT GO THERE BECAUSE THEY ARE INCOMPETENT, RUDE, AND WILL GET YOU FOR ALL THE NICKELS AND DIMES IN YOUR POCKET»!

I sent my husband to dry-​clean a quilt/​coverlet. Being a guy who didn’t really care, he took it to the one right next to the grocery store. OK, bad idea. It was $ 20 ish dollars. When he went to pick it up on a Fri, they couldn’t find it. No explanation other than they have other locations and don’t do bedding at that location. Again, being a guy who didn’t really care my husband said he would pick it up the next day. When he got there it WAS STILL LOST or at «another location but would be there «soon.» He gotta kinda peeved since the lady was being «rude and defensive», so they promised a small discount. It took another day and they took a slim $ 4 off the bill.
I am sure other cleaners would have given it free of charge just for the hassle. I pass on this place esp. since my coverlet smelled chemically and I had to air it out for a few hours.
One star for not damaging it. One star for putting it in a nice plastic zip up comforter bag. Minus starts for being unorganized, untimely and unappreciative of the customer.

Best cleaners on this side of town!
Great attention to detail!

How can a place go from great to negative stars? I’m not sure but I think they underwent some owner changes or something. I used to love this place but now it stinks. Service was very rude and not cordial at all. Seriously dude, you’re a damn dry cleaners. You can’t be all that much different from any other dry cleaners so your attitude needs to be better if you want to keep business coming. I would say that the guy was having a bad day but he gave me attitude for no reason whatsoever on 3 different occasions. Talk about giving a guy too many chances.
The person who used to alter here is different too. The lady that used to work here was fast, very polite, and did a great job. The lady now is nice but super slow and was pretty inaccurate with her seams. I will not be using her again. I live too far away to bother with coming all the way back here.
I hate negative reviews but some people deserve them. Sorry Classic Cleaners in Gardena. Either change your personnel or go away. Cheap prices only get you so far.