El Redondo Termite Control

I have to work with this company because my landlord is in a contract with them. However, if I had my choice, I’d rather live with termites than interact with this company.
This place has the absolute worst customer service I’ve ever encountered. They will not give you a window of time of when they will be at your place until the morning of, so if you work, you’ll likely have to take the entire day off.
The lady on the phone lacks all kinds of empathy. She obviously hates her job.
What’s more is that they were just out here a couple of months ago and they are back treating the same exact spot because the termites are still there. Makes no sense.
Stay away!

Very dissatisfied and disappointed. My family has been using this service since the 90’s and I have grown up hearing great things about them. I moved into a house that had outside ants, wasps nests, and black widow spider egg sacks. I call to make an appointment and they give me a day but not a time. When I come home and see they they have been there I look for the ants (gone, thank goodness) but the wasps nest (with wasps FLYING AROUND still) are there AND the egg sacks I still there. I call the next morning and they tell me the work was done and they cannot do anything more because the wasps nests and egg sacks are inactive. I am sorry, but I don’t want those things where I am sleeping 10 feet away! How am I also to know they are inactive. The wasps are clearly still building the nests. My husband was watering the back hard and some water from the hose triggered a spider that came down from the roof. They didn’t go above and beyond my expectations so they are useless to me. I am calling another company who can hopefully help me.

I am very disappointed, I called El Redondo today and asked a very simple question, «do you do your own fumigating or do you sub-​contract your work to another company?» I was told (by a very rude lady with a very thick accent) that she was new and no one was there who could answer my question… REALLY?!? She said that an inspector would have to come to my home… this was not the question. I got my phone numbers mixed up and 15 minutes later i accidentally called them again and asked the same question, «do you do your own fumigations?» She replied,” you already called me and i don’t know” THEN HUNG UP ON ME I called 4 other companies who had no problem simply answering yes or no. I grew up in the industry and know what pellets and dry wood termites look like. I wish there was a no star option. I should have known better than to call a company who blew up a house…

Over two weeks ago, I called the owner who impatiently told me to call the office. (I guess he doesn’t want to talk to me now since my check has been cleared.) So I called the office, but I was put on hold indefinitely. Then I tried the other office number on the business card, this time I got someone who scheduled a spray inside the house, but not before Sept. 7^th since the week before was a holiday, but the ants and creepy crawlers don’t take holiday break! A guy showed up on Sept. 7^th and spayed inside of my house while I waited outside, he came out in less than 6 mins. How did he manage to cover 2000 sq feet in such a short time with one small sprayer was unfathomable to me, but I couldn’t go in to check, since I was instructed to stay out of the house for at least 4 hrs. I came home in the late afternoon, finding ants still jolly ranching on the kitchen counter top and bathroom walls. We are also seeing more silverfish and spiders in the house lately. Great!!!
The guy who came to spray the house blamed the leaky sprinkler in our backyard for the ants problem, but what about the silverfish? The silverfish never left the house!!! Clearly they went cheap on us and didn’t use enough Vikane! He also thought we let the lizard in the house, lol. Ha, the guy may not speak perfect English, but he can certainly be a good defense lawyer with his seemingly easy-​going manner.
There is no doubt that they did a lousy job, I’m finally convinced about that now. No more grace period, 1 star is the best I can rate them.